Very professional and courteous. Knowledgeable and did not waste time. Your company will be my go to plumbing service provider
Overall Experience
Quality
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Convenience
Nick was very nice and professional. He checked the old unit and suggested an upgrade based on our usage. He tested the new unit checking for water leaks and thoroughly cleaned up after himself. Also Jennifer made a good impression while scheduling the appointment. Quality employees! Nick also is a good salesman.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very respectful young who knows his job well and very informative about other product services. I’d like to keep him as my go to plumber.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Upon arrival Howard and I discussed the issue he was dealing with. He explained that one of the drain lines underneath the house was leaking very badly anytime water was run. After a thorough evaluation it was discovered that there were numerous leaks on the cast iron drain lines. After presenting Howard with options he chose to have the failing parts cut out and replaced. To preform this work I started by Cutting out and removing the cast iron drain lines to the existing abs drain line. Re-plumb the home with pvc drain lines from main stack failure; tie existing lines into the replaced pvc. after completion of installation test to ensure proper function and verify no leaks Cut out and remove cast iron drain lines at the point of failure. Re-plumb the removed cast iron section/fittings with pvc drain lines. after completion of installation test to ensure proper function and verify no leaks
➖Hand auger toilet and attempt to clear the blockage ➖service partner plan Upon arrival to home the homeowner made me aware that they were having an issue with the downstairs toilet not draining properly. Upon further diagnosis I came to the conclusion that the toilet was indeed clogged and that it was a singular issue and not a mainline stoppage. I then proceeded to give the homeowner upfront pricing and options to get this issue taken care of today. The homeowner decided to have me go ahead and do the work to get the issue resolved. I began by hand auguring the toilet until the blockage was cleared. Once the blockage was cleared I tested everything thoroughly to make sure that everything was draining properly.
After arriving to the property the homeowner made me aware that he has just been in the home for a couple of weeks and had one of our drain technicians clear blockage, currently the homeowner is only looking for a generalization of what it may cost to replace the cast-iron drain lines in the future, at this time I have supplied multiple upfront prices for various scenarios in the homeowner is aware that these prices may not be the same when he decides to take on the project, I will be reaching out to the homeowner tomorrow to discuss as per requested by the homeowner
-pull toilet in master bath to clear stoppage -replace black iron nipple going to tub spout with copper -reinstall tub spout -reset toilet with new wax seal and flange bolts Upon arrival customer explained that the upstairs toilet and tub wouldn’t flush or drain and he also had a tub spout that he would like me to repair With customer approval I pulled toilet in master bathroom and attempted to clear and attempting serval times with my machine I had Blake come by with his machine and a better head and was able to get clear after clearing we found that there was lots of rust setting in line lead turn over for sewer specialist to return to give repair and replacement options I did reset toilet so customer can use until In hall bathroom I removed black iron nipple and installed copper with mail fitting screwing into drop ear 90 after all work was completed I tested and everything is now draining with no issues and no leaks
I arrived to the home, where Chris was already on site. Chris had already pulled the toilet, so I ran my drain machine to clear the blockage. At this time everything is operating properly.
Upon arrival Steven and I discussed the issues he was dealing with. He stated that the fill valve was making a squeak noise while filling. It would happen every 20-30 seconds. He had tried to work on it himself and was unable to complete it. It had leaks and a wobbly tank after he was done. After presenting him with options he decided to go with a rebuild to prevent any further whistling/running of the toilet. To start the process I turned the water off and drained the tank of water. Removed the old components of the toilet(fill valve, flush valve, tank to bowl bolts) Re-installed the internal components of the toilet. Turned the water on and tested to verify proper function and no leaks.
Upon arrival Antonia and I discussed the issue of sewer-ish smell coming only from the master bathroom shower and kitchen sink. She informed me that the smell comes and goes but is on going. While Antonia showed me around the areas affected, I was unable to recreate the conditions that caused the smell to come into the said areas. She stated she also was unable to smell it at this time. She inquired and signed up for the service membership. After running water (stated to exasperate/cause the issue) was not able to recreate the conditions at all. Stated she will reach out immediately if the issue arises again.
Performed camera inspection from the sewer lines to the home and from the sewer lines to the septic tank. There are no visible concerns at this time. Customer had stated that she had the septic tank replaced about a year ago. while at the property checked to see if the current tank had risers as well and did homeowner has covered the risers in the back of the home. No active problems found at this time.
➖Run drain machine through outside clean out and attempt to clear the blockage ➖Pull toilet and reset - including replacing wax ring Upon arrival to the home and the homeowner made me aware that they were experiencing an issue with a blockage on one side of the house. Upon further diagnosis to the problem I found that the whole house was backed up. I also found that there was water leaking around the base of the toilet due to the stoppage. I’ve been proceeded to give me homeowner upfront pricing and options to get these issues fixed today. The homeowner decided to have me go ahead and do the work to get the issue resolved. I began by removing the toilet off the floor and replacing the wax ring and then resetting the toilet. I also replaced the supply line to the toilet. I then proceeded to run my drain machine through the outside clean out until the blockage was cleared. Once the blockage was cleared I tested everything thoroughly to make sure that nothing was leaking and that everyt
Upon arrival to the home the customer stated that there was an issue with the toilet in the guest bathroom and he tried fixing it but couldn’t figure out what it was once I Took a look at the toilet I noticed that the water had been turned off after talking with the homeowner and turning the water back onto the toilet it was functioning fine the homeowner stated that he had to turn the water off to mess with the toilet and after tightening a few things up underneath the toilet he just forgot to turn the water back on before calling us after we flush the toilet multiple times it was functioning properly and as it showed not leaking, I did provide upfront pricing and options for him as far as reveals by this time he chose to go with just leaving it how it was
We were called out today to give options for repairing a toilet and a Roman tub valve. After being shown into the areas the customer demonstrated the Roman tub valve is leaking from one of the handles, downstairs in the guest half bathroom, the toilet is filling sporadically. We briefly discussed with the homeowner some options for repair, and we wrote up five quotes, at this time the customer is not having work done, dispatch fee was collected via card.
We were called out today to give options for repairing a toilet and a Roman tub valve. After being shown into the areas the customer demonstrated the Roman tub valve is leaking from one of the handles, downstairs in the guest half bathroom, the toilet is filling sporadically. We briefly discussed with the homeowner some options for repair, and we wrote up five quotes, at this time the customer is not having work done, dispatch fee was collected via card.
We were called out today to give options for repairing a toilet and a Roman tub valve. After being shown into the areas the customer demonstrated the Roman tub valve is leaking from one of the handles, downstairs in the guest half bathroom, the toilet is filling sporadically. We briefly discussed with the homeowner some options for repair, and we wrote up five quotes, at this time the customer is not having work done, dispatch fee was collected via card.
We were called out today to give options for repairing a toilet and a Roman tub valve. After being shown into the areas the customer demonstrated the Roman tub valve is leaking from one of the handles, downstairs in the guest half bathroom, the toilet is filling sporadically. We briefly discussed with the homeowner some options for repair, and we wrote up five quotes, at this time the customer is not having work done, dispatch fee was collected via card.
Upon arrival customer walked me to the tankless water heater. Described the issue at hand. Customer stated that he wasn’t home when the water heater was acting up. Current water heater is a tankless. Provided customer with options to properly diagnose the tankless water heater. Customer stated that it’s too much to diagnose. Customer paid for dispatch fee and declined all options at this time.