Technician was great. Presented me with several options. No high pressure sales to pick any certain option. Work was done in a timely manner. Everything was done within the time estimate given. No complaints.
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Overall Experience
Quality
Price
Convenience
Great job done quickly, clean, and good advice on future potential issues. Only gave 4 stars on pricing because didn't have a chance to compare, and we'd all like lower prices!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Adam was very professional and courteous. Did fine work and explained everything throughly.
Overall Experience
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Convenience
Had a leak in the shut off valve for the ice maker requiring the water to the house to be shut off. Called and they set up an appointment for early the next day. They sent a text with the technicians name, photo and bio and he showed up right on time. He assessed the situation, explained several options for repair and allowed me to pick which one I was comfortable with with no sales pressure. 20 minutes later the repair was complete, the water was running and we were leak free. The price was extremely reasonable and fair for an in-home service call and complete repair and the technician was polite, courteous and professional. I highly recommend.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Upon arrival customer made me aware she had multiple toilets running intermittently customer had made some repairs prior and appeared to be working but are growing tired of these toilets so I gave her multiple options and upfront pricing and at this time she’s going to purchase her own toilets over the weekend call us Monday for scheduling so that we can complete the job once the job is complete the $49 dispatch fee will be credited back to her Nick pleasants Meban,nc
Flush tank water heater Flushed tank water heater we scheduled on last visit After water heater was flushed we made sure there were no leaks and the water heater was refilled and reheating the water Nick pleasants Mebane,nc
Replace master bathroom toilet with Koehler highline with new wax ring and flange bolts same as in mother in-law sweet Remove UV light in crawl space and install new UV light with service valves Current UV light doesn’t seem to be working and was there when customer purchased home so she isn’t sure when the bulb was replaced last if ever Return today 7/21/21 and replaced toilet in master bathroom and in mother in-law sweet at both toilets when home was built they installed water line right behind the toilet so had to move water line at both toilets over 6 inches so toilet would fit with larger base installed new shut offs as well no charge to customer after both toilets was installed and found no leaks caulked around base of toilet and made customer aware not to use for 3 hours we then went into crawlspace and installed new UV light and removed old one mounted new UV light to concrete pillar found no leaks after water was back on made customer aware bulb is to be replaced one
Lead field manager went to assess situation after previous technicians trip. After speaking with the customer a refund of $65 was issued and customer is satisfied.
After arriving to the home Owner expressed that her tankless water heater is leaking, after verifying the leak is coming from the heat exchanger and that the unit is old enough where replacement parts are not available anymore I provided upfront pricing for replacement of the unit, the homeowner is retrieving one more estimate before moving forward with work
Upon upon arrival to the home the homeowner made us aware that the septic tank hadn’t been pumped in over five years. Upon further inspection we noticed that the filter was clogged, the septic tank was full to the brim and the customer was noticing a smell in their bathtub. After going over a couple options the homeowner decided to have us pump the septic tank. We thoroughly pumped the septic tank and cleaned the filter, including before and after pictures. Everything seems to be functioning accordingly and the customer was satisfied.
Replace the leaking plastic repair couplin with pex 1 foot in crawl space that has a pin hole leak in it, I informed the customer that the PSI on the house was 83 and let him know that he should get a PRV installed as soon as he could he said that he had to wait a little bit for that but he is aware of the pressure and that this could be the cause of the leak from the excessive pressure but as of now there’s nothing else leaking and the leak is fixed using to sweat overs to pex adapters and a piece of pex connecting together
Includes: -installation of customer supplied standard 2 piece toilet -installation of customer supplied vanity
After arriving to the home the homeowner expressed that she was having multiple issues with fixtures throughout the home, after assessment of three different toilets as well as the kitchen faucet I proceeded to locate the whole whole ball valve, failed thermal expansion tank and failed pressure regulating valve in the crawlspace, after offering multiple upfront prices the homeowner will need to consult her husband before moving forward with work
Includes: -repairing 1/2 inch CPVC water line broken by Lowe’s After arriving to the home the homeowner made me aware that Lowes home-improvement had attempted to install a refrigerator for them and had broken the waterline for the icemaker valve behind the refrigerator, and the bad shut the water off at the well house, they also made me aware that they would be covering the cost of repairs today but be getting reimbursed by Lowe’s, after assessment of the situation I provided upfront pricing to repair the waterline and after gaining approval I proceeded to transition from sea PVC to PEX waterline and reinstall the existing fully functional icemaker valve followed by connecting the new braided stainless steel supply line to the valve, returning water to the home, verifying that everything is functioning properly without failure and sliding the refrigerator back in place at this time everything is functioning properly and free of failure
Minor toilet rebuild new flapper, fill valve, supply, and die test when complete On arrival customer made me aware that her upstairs toilet was running intermittently and sometimes constantly I gave the customer multiple options and upfront pricing and at this time we chose to go with a minor rebuild which consists of fill valve flapper and supply line, what’s the work was completed without a test of the toilet everything appears to be functioning properly Nick pleasants Mebane,nc
Replace 1/2hp garbage disposal in kitchen with new 1/2hp garbage disposal manual unjam key only Garbage disposal leaking from bottom when running water though it with customer approval I replaced with new 1/2hp garbage disposal and basket strainer after installed tested and everything is working properly with no leaks
Cut out where homeowner drilled a hole through a three-quarter inch PEX waterline in the downstairs bathroom and install a coupling to resolve this issue Upon arrival to the house the customer stated that she had drilled a hole through the waterline that was located in the wall of the guest bathroom downstairs at this time I use my oscillating tool to cut out some drywall and expose the waterline after providing the customer upfront pricing we cut out the bad section of the pipe and put a couple in it and resolve the issue the water is now turned back on the Home and there are no other problems Upon arrival to the house the customer stated that she had drilled a hole through the waterline that was located in the wall of the guest bathroom downstairs at this time I use my oscillating tool to cut out some drywall and expose the waterline after providing the customer upfront pricing we cut out the bad section of the pipe and put a couple in it and resolve the issue the water is now turne
The customer is going to talk with the landlord and the landlord is going to get in contact with us for me to go over the options with him as well and then will make a decision as far as getting the filter fixed
