Ph: 7.2 Hardness: water tested hard at numbers 140gpg and above, water turns into soap like suds as soon as it hits the sink. The water is clear in glass. Customer has a -13x54” acid neutralizer tank with a Fleck 5600sxt series control valve, -9x48” water softener also with a Fleck 5600sxt series valve, Water tested extremely hard. Numbers were above 140gpg. Field testing stopped due to low reagent. Ph is within recommended range. Checked all cycles in both systems, neither is operating as intended. Both struggle to change cycles. Will be in touch with recommended solutions and properly sized equipment. Customer is a former H2o Base client who is the company that installed the system.