Did you ever buy something and in the back of your mind you had a bad feeling about it? This is exactly happened to us. We received a confirmation of when the installation was going to take place and it was addressed very nicely, "dear Carey and David" our names our tom and sue! My bad feeling came back right there! The day the door came I was actually excited to see it, it was beautiful. However when the door was turned around it was the wrong color! My bad feelings by this time were rather out of control. I paid alot of money for one item, an item your company brags about and it was wrong. We have been promised it will be fixed but our opinion of your company is not high. We were very happy with the crew who put the door in!