My furnace went out mid-day on a Friday. I agreed to pay for an evening emergency service call. 20 minutes later they called and said that Todd was available and on his way over. He did the diagnostic and only charged the normal daytime rate. Todd was very patient about explaining the situation and what my options were. I couldn't get the replacement done until Monday, so Todd went and got two space heaters to get me through the weekend. No extra charge, and no frozen pipes. The Frosty's crew was there first thing Monday and was very efficient at getting the work done. When it was over, they made sure to walk me through how everything worked and answered all of my questions. Everybody I dealt with from the first phone call to the end was very friendly and professional. I highly recommend Frosty's!
