The service was prompt CPI followed up my request swiftly. Not sure about the pricing but the replacement furnace was what I wanted and within my budget. They left space heaters for my use until the furnace could be replaced
Great listen and advised on critical elements of projects
CPI has always done well by us and we are grateful for the good and prompt service.
Arrvied onsite to remove the old American standard furnace and install a new 95% S-Series Furnace. Disconnected required components and removed the old furnace. Installed the new furnace and connected the necessary components. Tested for gas leaks found none. Programmed and set up new thermostat. Insured everything was working properly upon leaving. Thank you for choosing CPI plumbing and heating Inc.
I used the hydro jetter and cleaned all of the roof drains for the building. Multiple drains were backed up with tree and roofing debris. All drain are in great working condition at this time. * All drain cleaning is an attempt only. * No warranty or guarantee on drain cleaning. * CPI is not responsible for any debris that gets in the roof drains. * Further charges will apply for any additional drain cleaning.
Customers had a clogged building drain that was causing water to come out of the tub drain and back up the toilet. I went into the crawlspace and checked the drainage piping. I could tell by tapping on the drain that the plug was within 5 feet of where the drain exited the home through the foundation. Using a 300 machine through the downstairs toilet flange was the best option. Removed the toilet and could see water at the bottom of the toilet drain. I put in the 300 machine and worked it up to 38 ft when I saw the water flow down the drain. Worked it back and forth a little more to ensure nothing was still clogging. I used the camera to inspect the drain from the toilet flange to the septic inlet baffle. A total of 50 ft, no sign of bellies, breaks, or roots. Began re-installing toilet. Removed as much of the old caulking as I could. Used a new wax ring and china caps. Also used 2 shims as the floor is slightly uneven. Bolted toilet to the flange. Caulked the base of the toilet, turne
Arrived on site. Performed Kellyâ€™s club membership. Flushed and serviced water heater. Breaker for the recirc pump is located in the laundry room down stairs. Bigger chunks of sediment came out initially but after 5-10 seconds only Minimal sediment was observed. Adjusted downstairs bathroom 1â€™s toilet flapper chain to no longer get stuck under the flapper causing a continual leak into the toilet. No warranty or guarantee can be provided on the flapper or toilet chain due to age and existing condition. Noted to the customer to keep an eye on it and if the problem persists we can look at replacing the internal components of the toilet to rectify the issue. Provided options to the customer for issues with the garbage disposal. Thank you for choosing CPI.
Perform work as proposed. Shut water off to the home and drained down the system. Removed existing treatment system in basement and capped lines. Removed two existing toilets and installed two new Kohler toilets with new supply lines, wax seals, hardware, and soft close seats. Installed new ice maker line from RO system under sink installed during our last site visit. To the existing ice maker valve box located in the crawlspace directly below the refrigerator. Restored water to the home and bled air from the system. Inspected for leaks. No leaks are present and the plumbing system is working as designed. Thank you for choosing CPI Plumbing & Heating!
Confirmed with customer that stairwell drain outside would not drain. Drain is for storm water. Used cable through drain retrieving root blockage. Stairwell drain is now draining slowly. Attempted to contact customer to give estimate for additional drain cleaning and was unable to reach customer. Thank you for choosing CPI Plumbing and Heating.
Arrived onsite per customer complaint of no heat. Upon arrival I offered Lou a couple different options. Lou elected to go with a diagnostic and membership. I performed my diagnostic and found the furnace to run for about 5 minutes and then continued to shut off giving me an error code of 4 flashes( Open High Limit). Blower motor was pulling over 7A, leading us to find the blower motor is dead. Inducer motor was pulling 1.41A(rated for 1.35). The temperature inside the blower cabinet was 125+ degrees. Offered Lou different options to solve the problem. Lou elected to go with a Furnace Replacement. Left Lou with two space heaters and showed her how they work. Thank you for choosing CPI Plumbing & Heating Inc. ******PLEASE MAIL INVOICE AND KELLY'S CLUB INFORMATION******
The toilet off of the kitchen and kids bedroom was leaking from the wax seal on the bottom side of the toilet. After presenting options he wanted to go with two new toilets. The two new toilets being Kohler Wellworth Highline pressure assist models. I turned the water off to both toilets and using my shop vac I sucked all the water out of the tanks and the bowls. I then disconnected both toilets and pulled them from the toilet flanges, bagging both of the units and placing in back of truck for disposal back at shop. Assembled both of the toilets after Iâ€™m boxing them. Installing new toilet bolts on the flanges with new jumbo wax rings. I placed both of the toilets onto their flanges and secured them to the floor. Reconnected the waterline and turned it on. Double and triple tested for leaks around the base of the toilet and at the tank to bowl gasket. Not finding any there I then went under the house and checked for leaks. Note: installed a standard height elongated bowl pressure as
Arrived on site. Conducted annual safety and maintenance inspection of the plumbing systems within the home and crawl space. Did not flush and service the water heater due to the water heater not being up to code. Recommended a water line repipe due to galvanized steel water piping under the home. The water heater is buried in the ground underneath the home with obvious signs of major damage. Recommended that the customer see a builder to choose or create a new suitable location for a water heater. CPI would be unable to replace the water heater without installing new water piping and vice versa due to the age, condition and nature of the water piping and water heater. Thank you for choosing CPI.
Arrived on site. Customer complaint of slow draining lavatory sink and leaking tub filler. Provided options to attempt to clear the lavatory sink drain line. Customers are remodeling the upstairs bathroom in the near future and will wait to replace the leaking tub filler once the remodel is under way. Removed the p trap on the lavatory sink and attempted to utilize the drain cleaning machine. Unable to fit the 5/16 cable size into the existing opening. Utilized the super vee drain cleaning equipment and removed a small blockage in the lav sink drain. Quickly ran the super vee down the kitchen line at no additional cost due to pricing option reflecting utilizing a bigger cable. No obstructions were felt on the kitchen drain line. Lavatory sink drain is still slow draining after removing a small blockage due to lack of venting. Will provide options for new under sink waste pipe with a studor vent and ground floor and basement repiping of the waste lines. Everything else is in great worki
Drain system and remove old shower valve. Install customer supplied shower valve. Remove old tub drain and install new. Installed customer supplied shower valve and shower drain. Installed new 2 inch p-trap in crawlspace and attached to existing abs plastic pipe. Tested for leaks. Customer will trim out valve at set shower pan.
Arrived on site. Customer complaint of backed up toilet among other fixtures inside the home. Went into the basement and noted that water was coming through the sub floor where the downstairs toilet was located due to the sewage that was backed up into the home. Visual inspection of the pipes shows no breaks or damage. Provided options to rectify the issues. Pulled the septic lids to confirm the level of the tanks and that the inlet and outlet baffle tees are unobstructed. No obstructions were observed and septic tank was at the correct fill level. Pulled the upstairs bathroom toilet and attempted to drain clean the mainline. Standing water was present in the waste piping through the flange opening. Customer noted the flooring was uneven with that particular toilet and to take precautions when resetting it. Felt an obstruction with the cabling machine and worked it back and forward until the obstruction was removed. Heard audible water sound running out into the waste piping and the wa
Performed safety and maintenance inspection as per agreement. All fixtures working as designed. Flushed and drained water heater. Time was off 4 hrs in wateright water softener. Set to correct time. Tested water with no problems found. Small leak on 3/4 gas pipe for generator. Replaced fitting and tested. Emergency shutoffs for fixtures are dated and should be replaced in future. No other problems found in home.
Arrived onsite customer informed me that she has no heat system is a radiant floor system that is heated by a geothermal heat pump. Informed her that the issue could either be an issue with the heat pump or the pumps in the radiant system. Presented pricing to run a diagnostic to figure out if it is an issue with the radiant or the heat pump. Tested the two pumps on the radiant side of the system, both of these pumps were getting voltage and running. Next I tested incoming power to the geo pumps. Neither geopump was getting voltage therefore not running. Opened up the heat pump cover, observed a fault code of a slow flash which means fault retry. Had 240 volts into the contactor no voltage on the other side of the contactor. Tested power at the transformer and 240VAC in with 24VAC out. No 24v were present going into the contactor. Checked the safety circuit and determined that the low pressure switch was reading OL meaning it was opened. Recommend contacting geo loop tech to complete f
Customer called in with an electric water heater that is tripping the breaker. Arrived on site and inspected the water heater. The water heater is from 2015 and appears to be in good condition. Presented pricing to perform a diagnostic on the water heater, and pricing to replace the unit. The customer is going to have a friend look at the unit and will call us back if he needs assistance. Charged a dispatch fee. Thank you for choosing CPI Plumbing & Heating!