Always satisfied after CPI has done work at my home.
Brownigan, You did a wonderful job,thank you. Alice
I discovered I had a faucet that had frozen this last winter. CPI came out and was able to get it replaced and make some other recommendations. Very satisfied with the work done.
Super great experience. Professional and easy to work with. Got us in earlier than our original appointment
Thanks I do not own a computer I am 85 years old so if you want a good impression of my feelings call me you have my phone Wayne
I only thought that CPI would be checking out the work they had done a year ago in installing a walk-in tub, but Aaron checked all the plumbing in our 17 year old manufactured home - including going into the crawl space with possible spiders and ???
Excellent service and tremendous breadth of knowledge. Brannigan followed the trail of corrosion to its source in the water cleaning system. Although it cost us more to fix the whole system, our water system is now functioning as it should and our water is cleaner, which in turn will save us from having to replace another water heater or washing machine or any other water dependent appliance. Note: I am not rating the price of the service because I have nothing to compare it to. I had to trust them. They came highly recommended, the work was stellar and I had a leaking water heater that had to be replaced before more damage occurred. In turn Brannigan found corroded pipes, other leaks, dirty, untreated well water and a failed water system. In other words - our health and welfare has no price. Job well done. Thanks.
I would clearly say that Trevor from CPI was extraordinary displaying highly developed skills on a very small project that I had attempted repairs upon. Quality, quick response repairs come at a high price. That is the way the world works and CPI is no exception. That is the fortunate and unfortunate reality we all face in decision making.
Cost was more than quoted. I feel I was charged extra when they broke a tool, having to go to Home Depot in Oak Harbor—adding the cost to my bill.
Bravo for prompt response plus solving the problem.
CPI tells you what they are going to do and it happens...from time they will arrive, cost and repair description. There is a cost for that kind of service...but we feel it is valuable.
Trevor did a great job in completing a difficult replacement water heater project in a small confined space. His attention to detail and responsiveness to questions is much appreciated.
Arrived on site to preform annual maintenance inspection. At this time noticed all angle stops in home are full turn style stops. Found that washing machine hoses are rubber and that lavatory sink is slow to drain. Gave pricing for all options, customer requested quotes be emailed. Customer at this time agreed on pricing for replacing filters in water softener. Found that no salt was present in bryne tank, informed customer. Customer stated that she was never told about maintenance or informed on how system works, quoted “very little communication was done”. Customer at this time appreciated the services preformed and requested for a membership renewal. At this time she will be getting salt for bryne and would like a technician out to show her and explain how system works. During annual maintenance inspection we drained and flushed the water heater five times to ensure as much sediment was removed as possible. Thank you for choosing CPI Plumbing and Heating Inc.
Customer called for a slow/non draining tub. Dispatched to address and tested tub by running water, and water drained very slow. Removed tub drain plug and saw a large amount of hair in the drain assembly. Ran drain cleaning equipment in tub drain and cleared blockage. Threaded tub drain plug back in place, and ran large amount of water to confirm blockage was cleared before cleaning up a the area. Note: cpi plumbing and heating does not warranty or guarantee any drain cleaning.
8006542109 Arrived onsite to customer having shut down boiler for two weeks. Customer has 4 year old Radiator system with well McClain Customer approved diagnostic pricing Al turned boiler system on and system began to operate checked the DHW pump and aquastat, both appeared to operate as designed Customer piping is a primary / secondary boiler system secondary pump is in good condition and is operating normally and pulling good current. After approximately 2 hours of run time boiler sounded like inducer motor began to have large amounts of water present in exhaust piping. Checked condensation trap and found it was plugged. Removed plug and trap began to flow freely. Inspected condensation trap line and found that it ties in to a water heater pan drain that also indirectly serves both boiler pressure and water heater PRV. All of these tie into a 1 1/2” ABS waste line that CPI was unable to locate in crawl space. It is a potential that the Abs line ties into sewer as customer
Customer called for two toilets that were clogged. Concluded clog was not mainline stoppage because drains in showers were not backing up after running water in other fixtures. Gave customer options for toilet replacement and closet auguring. Customer chose to try auguring first. Proceeded to auger both toilets which cleared the stoppage. Tested both toilets by flushing multiple times and flushing toilet paper to confirm blockage was cleared.
Customer was unable to pay as they did not contact the bank before hand Notif Customer we will call them tomorrow to collect payment Customer purchased 10 year warranty water heater Arrived at customers house Customer stated that they would like options on replacing a new water heater Gave customer pricing options Customer agreed to work proposed Started to perform work proposed Turned power off to old electric water heater Verified power was turned off Turned off water to water heater Drained remaining water in the water heater Moved old low boy water heater as far back as we can as we notified customer we will not be able to remove old water heater Customer acknowledged and agreed Placed new 50 gal bradford white water heater Installed mixing valve to water heater Installed water lines to the water heater with 2 new ball valves Turned on water to the water heater Checked for leaks No leaks present Hooked up power to the water heater Turned power on Verified power was on to the
Arrived at customers house Customer stated that his upstairs shower is leaking in the light fixture below Gave customer pricing for a water leak diagnostic Customer agreed for work proposed Start to perform work proposed Ran tub for 10 mins No leaks are detected Ran shower head directly into drain No leaks are detected Ran shower arm into the shower escutcheon Water was dripping on the the light fixture below Applied clear caulking around shower trim and tub spout Notified customer that not to use the shower for at least 5 hours to let the caulking dry and the caulking would appear clear when dried Customer acknowledged and agreed Cleaned up work area Thank you for choosing CPI Plumbing and Heating
Arrived at customers house Customer stated that she has a water leak coming from a faucet we installed this year Upon looking at it it will be needing to get replaced Kitchen faucet is still under warranty Started to remove faucet Installed new Kohler faucet Notified customer that it is due to hard water and it is needing to get addressed as the water hardness is 14 Customer acknowledged and agreed and would like an estimate for a water softener Turned on new faucet Checked for leaks no leaks Cleaned up work area Checked for leaks No leaks present Thank you for choosing CPI Plumbing and Heating
Began by taking temperatures at fixtures throughout home which all read 118 F. Measured water pressure of home which was 80 psi. PRV is located in the basement. Incoming water temperature was 55 F. Started flushing of water heater by isolating unit and began draining of tank. While tank was draining performed furnace safety inspection. Delta t was 23 F. Took amp draw on blower motor which was 1.8 amps. Took amp draw on each element. Top 2 elements were 20 amps. Bottom element was 13.13 amps. Inspected plumbing system throughout home. Only things to note are guest bathroom located upstairs seems to be leaking from the locking nut for the pop up assembly. Hose bibb located to the left of the crawlspace entrance is spraying water from the stem and master bathroom left sink is draining slowly. Spoke with customer she stated that that particular sink is used the most often. Cause is most like due to soap scum and hair. Inspected water softener. Brine tank is currently empty and needs to be
Checked customer complaint a leaking water heater. The customer has a water heater that was leaking and he needed it replaced. Presented customer pricing to replace the water heater. No damage was caused by the leaking water heater because the pan was draining the water to the outside of the home. The customer also wanted pricing to remove the water softener and install a shut off valve. Due to cost the customer decided not to have the work performed at this time. The dispatch fee was waived and no work was performed at this time. Thank you for choosing CPI Plumbing and Heating.
Arrived on site, customer stated kitchen faucet was leaking and was dripping in to cabinet. Ran water for five minutes and found that leak was coming from the base of the faucet. Gave customer multiple pricing options at this time. Customer agreed upon installing new Kohler kitchen faucet. Removed existing faucet and installed new Kohler faucet. Ran water for ten minutes to ensure no leaks would be present. No leaks found during testing. Cleaned area after preforming service. Thank you for choosing CPI Plumbing and Heating Inc.
Arrived at customers home. I spoke with the homeowner about what the inspection would include. I began by testing incoming water pressure and temperature at an outside hose bib. Then I made my way inside and went around to all of the fixtures testing hot side water temperature as well as checking for leaks, and anything not up to code. After that I drained and flushed the water heater and did a crawlspace inspection. I found no issues in the crawlspace. Thank you for choosing CPI Plumbing and Heating!
Arrived on site to preform annual maintenance inspection. Inspected all fixtures in home at this time all fixtures are working properly with no signs of leaks or damage. Customer informed me that he will be replacing Cascadian filters and that he knows he is past due. During maintenance inspection I preformed a water test analysis. Hardness level at this time is at 13 grains of hardness, PH level is reading 8.0 With an iron level of 0.0 . Informed customer of findings. Drained and flushed water heater. Flushed water heater five times to ensure as much sediment was removed as possible. After filling and bleeding air from hot water heater and recirculating pump I turned breaker switch for water heater back on. When going to verify voltage to upper thermostat no voltage was found. Ensured that correct breaker switch was engaged and no other switches had tripped. Turned switch to water heater back on and tested incoming power to water heater. No voltage was found. Customer informed m
Performed annual safety and maintenance inspection. Inspected all fixtures and exposed piping in the home. Drained and flushed water heater. Inspected crawlspace, found that the sump pump was not operating. I was able to get the motor to engage but it was not draining any water. Also, the master shower had a much lower temperature than everything else in the home. Provided pricing to replace the sump pump and master cartridge. Customer accepted. Also had a conversation about replacing both shower valves in the home due to age and model. Emailed estimates. Removed existing sump pump and installed a new Liberty 1/3 hp sump. Connected to the existing 1.5” pvc. Powered on, working as intended. Removed moen cartridge. Valve is very corroded due to the hard water. Installed a new moen cartridge, turned water on and tested. No leaks detected, working as intended. Caulked with clear silicone. Thank you for choosing CPI!
Checked customer complaint about a leaking main water shut off. Presented customer pricing to replace the shut off valve with a new one. After pricing was approved I cut out the damaged shut off valve. Performed installation of the new shut off valve. After the new shut off valve was installed I turned on the water and tested for leaks with the customer. The new shut off valve performed as designed and there were no leaks when last checked. The customer was happy with the new shut off valve. Thank you for choosing CPI Plumbing and Heating.
Customer called about needing her ice maker box replaced as the threads on the existing one are damaged. Upon arrival, inspected valve. First threads are broken and the new supply will not grab. Ice maker is on the top floor of the home. Daylight basement ceiling would need to be opened up to make a secure connection to the existing copper water line. Explained necessary steps and provided pricing, customer declined. Also, the new lavatory sink needed to be connected to the drain coming from the wall. Inspected. Offered to install new p-trap and test, customer accepted. Installed new trap, tested. No leaks detected, draining as intended. Took a look at the customers water softener and walked her through the process of changing the filter. Advised customer to have her tankless serviced at least once a year to increase its life. Unit is 13 years old which is the average life of a tankless. Emailed estimate for a new ice maker box. Thank you for choosing CPI!