Always satisfied after CPI has done work at my home.
Brownigan, You did a wonderful job,thank you. Alice
I discovered I had a faucet that had frozen this last winter. CPI came out and was able to get it replaced and make some other recommendations. Very satisfied with the work done.
Super great experience. Professional and easy to work with. Got us in earlier than our original appointment
Thanks I do not own a computer I am 85 years old so if you want a good impression of my feelings call me you have my phone Wayne
I only thought that CPI would be checking out the work they had done a year ago in installing a walk-in tub, but Aaron checked all the plumbing in our 17 year old manufactured home - including going into the crawl space with possible spiders and ???
Excellent service and tremendous breadth of knowledge. Brannigan followed the trail of corrosion to its source in the water cleaning system. Although it cost us more to fix the whole system, our water system is now functioning as it should and our water is cleaner, which in turn will save us from having to replace another water heater or washing machine or any other water dependent appliance. Note: I am not rating the price of the service because I have nothing to compare it to. I had to trust them. They came highly recommended, the work was stellar and I had a leaking water heater that had to be replaced before more damage occurred. In turn Brannigan found corroded pipes, other leaks, dirty, untreated well water and a failed water system. In other words - our health and welfare has no price. Job well done. Thanks.
I would clearly say that Trevor from CPI was extraordinary displaying highly developed skills on a very small project that I had attempted repairs upon. Quality, quick response repairs come at a high price. That is the way the world works and CPI is no exception. That is the fortunate and unfortunate reality we all face in decision making.
Cost was more than quoted. I feel I was charged extra when they broke a tool, having to go to Home Depot in Oak Harbor—adding the cost to my bill.
Bravo for prompt response plus solving the problem.
CPI tells you what they are going to do and it happens...from time they will arrive, cost and repair description. There is a cost for that kind of service...but we feel it is valuable.
Trevor did a great job in completing a difficult replacement water heater project in a small confined space. His attention to detail and responsiveness to questions is much appreciated.
Arrived to customer complaint about no hot water. Pulled water directly off tank. Water was cold. Breaker was on to tank. Found 248v coming into tank. Pulled amp draw at top and bottom element. Found none. Shut power down to tank. Drained down tank. Pulled top and bottom element. Found that both elements where blown. Performed replacement of top and bottom element. Filled tank. Returned power. Found 19amps to top element. And 19 amps at bottom element. Took temperatures and found approximately 115F at sink.
The complaint is a fluctuation in temperature on the hot side of the water system, we started at the water heater confirming that it was heating and producing hot water, it was producing 145° water but at every fixture we would get fluctuations from 60° all the way up to 145 and it would take some time before it would be consistent hot water coming out. After running some more tests we found that there is a cold to hot cross-section somewhere in the water piping what does means is cold water is being pushed into the hot side. We were able to confirm this by turning the Water off to the hot water tank and disconnect in the hot supply but there was still cold water pushing back into the hot water heater we searched the entire house even underneath it but we could not find the crossover. There is two ways to fix this problem the first option is to expose every single inch of water piping throughout the entire house that means opening walls and removing all of the insulation off of the p
Customer called in because existing dishwasher had failed. Appliance Technician that came out said there was a Johnson tee in the wall and recommended dishwasher be rerouted. Gave customer pricing, customer decided to move forward with replacement of whole sink and undersink waste piping. Existing sink is 33x22 and 8 inches deep. Instructed customer to have new dishwasher installed and then we can come back after the fact and perform installation of drains. This was we are able to perform testing of dishwasher as well. 2/16 Shut water down to building. Drained system. Removed existing water supply connections. Removed existing drain connections. Removed existing mounting hardware for sink. Pulled existing sink with faucet. Removed existing emergency stops. Installed new emergency stops. Installed new sink with faucet. Installed new basket strainers. Installed new undersink waste piping. Installed new air gap for dishwasher. While performing Maintenance and safety inspection we foun
Customer stated kitchen sink was not draining. Provided estimate to attempt to clear kitchen sink drain and customer agreed to work. Used cable through clean out under kitchen sink and cleared out blockage. Tested sink verifying proper drainage and no leaks present. Filled sink basin multiple times verifying proper drainage. No warranty or guarantee on drain cleaning. Thank you for choosing CPI plumbing and Heating.
8778747378 option 6 then 1 2532226034 Eric 2532900137 Arrived onsite to customer having issue with furnace. Went through start up sequence and furnace was not lighting with the HSI glowing and gas appearing to enter the combustion chamber. Found that inlet gas pressure was 12.6” W.C. Customer is on propane. Oulet manifold pressure was measured at 5.62” of W.C. Insulted manual and found this was within tolerance off unit. Checked inducer and Found it to be within tolerance. Checked flame sensor and ground and found it to be functioning as designed. Issue became very spurratic only occurring 1 in every 50 start ups. After trouble shooting for 2 hours finally got ahold of tech support. Tina had me re check all measurements and conduct a ground loop test. Heckled pressure in high fire and low fire and said they are within accepted tolerance and was puzzled as to why the furnace wouldn’t start. Took ohm reading on HSI and found it to be at 61 ohms. HSI is right in the middle o
Arrived onsite to customers home to complaint of no heat, customer had previous guy out who stated it was element, Ohmed out each element, found no issues. Checked each relay everything was working. Boiler temp was 170 discovered air locked pump, bled air and confirmed operation. No issues with boiler, at this time. Thank you for choosing CPI Plumbing and Heating Inc.
*Please mail hard copy* Customer called about a leak under their master bathroom faucet. Upon arrival, inspected. Water was leaking from within the Faucet. Explained that this is not repairable and that it would need to be replaced. Also talked about how the angle stops would most likely leak when used and it would be a good idea to get them replaced. Gave options for a new faucets and angle stops, customer accepted pricing. Isolated water to home, drained. Removed existing angle stops, installed new quarter turns with new escutcheons. Turned water on, purged air, no leaks. Installed new faucet, tested. Working as intended. While on site performed safety and maintenance inspection. Only findings are the 6 remaining plunger valves. Water heater is also about 12 years old. Explained findings to the customer. Cleaned work area. Thank you for choosing CPI!
Arrived onsite to find the flush valve in a newly installed toilet was not functioning correctly. Observed water standing on top of valve as well as dripping from the duck bill valve. A rebuild of the tank/ new flush valve, duck bill valve, and inlet screen was made. Leak from plastic nipple on tank to supply line was noticed Replacement of whole tank and valve assembly and supply line was made No leaks present at this time Toilet functions as designed Thank you for choosing CPI plumbing and heating
Day 1: Customer called about wanting advice on his water and drain connections for new washing machine and sink. Inspected. Advised customer to have the plunger valves replaces. Also, the sanitary tee for he washing machine drain is upside down. Provided pricing to replace the valves and the sanitary tee, customer accepted. Will return next Wednesday to perform work. Day 2: Arrived on site to perform work as proposed. Isolated water to home, removed two old angle stops. Installed two new quarter turn shut-offs. Turned water on, purged air, no leaks detected. Cut out the AB’s drain for the washing machine and the faucet. Installed new pvc drain piping for both as well as the existing mechanical vent onto a new stand pipe. Tested drains with water, no leaks detected. Cleaned work area. Thank you for choosing CPI!
Checked customer complaint about a clogged main line. Presented customer pricing to attempt to clear the drain from the outside cleanout. The main line went through the customer’s backyard and through the neighbors front yard. After pricing was approved I attempted to clear the main line with an auger. After augering for a while I was unable to clear the drain and pulled out large quantities of roots. I also attempted to clear the drain with a water pressure bag. I was unable to clear the drain so I referred the customer to Northwest Sewer and Drains to clear the drain and give a lining assessment. I cleaned up the work areas and no further work was performed at this time. Tom was not on site and gave Jessica (Granddaughter) permission to sign off on work and payment. CPI does not warranty or guarantee drain cleaning. Thank you for choosing CPI Plumbing and Heating.
Performed draining and flushing of the customer’s water heater and KCM inspection. Water heater is 28 years old 50 gallon electric. Water temp was 120 at the faucets. House is on septic and community well. Water pressure is 31 psi. Found old washing machine hoses which are past their life expectancy and the kitchen sink basket strainer is leaking. Left estimates to replace these components but the customer has medical bills to pay for first. Toilets and showers in the bathrooms appear to be working properly with no leaks. Crawlspace appears in good condition with no leaks found in drain or water piping. Recommended for customer to get insulation and rodent barrier replaced in sections where repairs were made. Thank you for choosing CPI Plumbing and Heating.
Performed annual safety and maintenance inspection. Inspected all visible plumbing in the home, tested all faucets, toilets and tubs/showers, tightened all under sink drain piping and tested for leaks. Drained and flushed hot water heater, and Inspected crawlspace condition, water piping and drain condition. The customer also has a water treatment system that required a filter change. Shut off water to water treatment system and replaced post and pre filters. When filters were reinstalled, restored water and inspected for leaks. No leaks were identified. The customer had a kitchen sink and faucet installed by CPI and the dishwasher air gap than had been installed was polished chrome instead of matte black like the rest of the faucet components. Removed air gap and replaced with a new one with the matte black air gap cap. There are 8 multi turn angle stops located throughout the home, and while none are leaking at this time, CPI recommends replacement of all multi turn valves. In the gu
Customer called in to pull a water heater and a toilet. Shut water off to toilet. Drained tank and bowl. Removed existing China caps. Removed existing closet bolts. Pulled toilet. Removed existing wax ring. Set toilet aside in the bathroom. Shut power down to water heater. Drained tank. Removed existing water heater straps. Removed existing flex’s. Removed existing electrical connection. Pulled tank. Set aside. Looped together hot and cold lines. Note: electrical connection does not have a sleeve. Notified pure dry of this and recommended getting electrician to perform installation of proper whip. Note: was unable to perform replacement of emergency stop to toilet or capping lines off to water heater because I was unable to find whole house shut off or water meter. Notified david with pure dry that meter would need to be found for me to perform remainder of work. 2-1-23 Arrived on site to do proposed work. Upon arrival found that pure dry had not finished the sub flooring in the
Customer would like invoice mailed to him @ P.O. Box 1523 coupeville 98239 Arrived at customers house Customer stated that his tub has a stoppage due to dog hair Gave customer pricing to perform drain cleaning Notified customer that CPI does not warranty or guarantee drain cleaning Customer acknowledged and agreed Started to perform work proposed Upon looking at the over flow it is not able to fit the power vee Checked crawlspace to see if p trap has a union fitting It does not have a union fitting Notified customer that i would either have to break a piece of the over flow which would then make it where he would not be able to put the over flow cover back on or to replace the waste and overflow Customer stated that he would like for us to break the overflow and understands he would no be able to put it back on Started to perform work Used power vee and went through the overflow After multiple attempts stoppage is cleared Ran water through the tub for 15 minutes Tub is draining as
Arrived on site. Spoke to the homeowner about the issue they have been having with their 50 gallon propane water heater’s pilot light going out periodically. Performed a water quality test. The results were: 0 Hardness, 6 pH, 0 Iron This test was performed after their water treatment. Provided the homeowner with an estimate to perform a gas water heater diagnostic. She asked me to provided them with estimates for a new water heater I provided them with estimates for a gas tankless water heater, a gas tank style water heater, and an electric tanks style water heater. Disclaimers: We will need approval from a licensed electrician to install the the 50 gallon electric tank style water heater. Thank you for choosing CPI Plumbing and Heating!