Ryan was great to work with and his two technicians were great to have in our home working on our project. Very friendly, thorough, communicating along the way and did a great job cleaning up at the end of the day.
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A 90 degree day hit yesterday so we changed the filter and turned the air on. The temp just kept rising. The following morning at 6am I filled out the questionnaire on the website for service and had an email response by 6:30 advising that they were checking the schedule and would let me know. By 7:00 am I had confirmation of appointment and by 10:30 am someone was here to resolve the issue… hopefully. The AC unit is 30 years old and we hopefully were able to eke one more year of service out of her.
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Ryan and his crew did outstanding job on our heating and cooling installation at our home. Ryan was very knowledgeable and had great ideas the crew was at the top of their game with the installation and friendly. Everything turned out as planned and the one thing that I look for when a contractor is working for me is how organized they are and how they clean up at the end of the day the work site was spotless, five stars!
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I have nothing but good things to say about my experience with HoneyCreek Heating & Cooling, LLC. Our 27 year old Lennox Pulse was nearing its end-of-life, so I started the quoting process to get a replacement system. Ryan was very responsive to the initial inquiry and arrived on time. The visit was on Friday and I said there was no urgent rush for the quote. Later that evening, the furnace actually died and I asked Ryan if he could get the quote in my hands that night. In addition to sending the quote, Ryan not only mentioned that he would be able to adjust the teams schedule and get me on for Monday morning, but would also go to the shop and get some electric heaters for us to stay warm over the weekend (should we choose HoneyCreek, of course). Great service! I did end up choosing HoneyCreek and their technicians arrived at 08:00 on Monday morning as promised. Brad, Trent & Jim were very pleasant & professional and had very good teamwork. They went about their work efficiently and left the premises as clean as they found them; excluding the new Rheem units, there was no indication they had been in our home for 7 hours. The updates from the office, regarding visit times, who is arriving, etc were also accurate and very useful.
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easy to make appt. very puncual and efficient. i would recommend honey creek to family and friends.
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We’ve used HoneyCreek for many years and would highly recommend! They are very professional and do excellent work!
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Very efficiently diagnosed the problem. Waiting for a quote for the actual work.
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I was a little skeptical of all the 5 stars. HoneyCreek was recommended to me by another contractor which made the final decision a little easier. James and Alex showed up on time, answered all of my questions and were great to work with. I did notice a couple of items with the install that gave me pause. Ryan, one of the owners came out and agreed with my assessment wtihout any hesitation and we got his guys back to address those issues to my satisfaction. It was the clear desire to provide superior customer service that earned HoneyCreek their 5 star rating and helped me understand all of the other reviews. Highly recommended.
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