Interstate Heating and A/C is a fantastic company. Aside from them being open 24/7, the technician that came out to our home was knowledgeable, polite, fast, informative and friendly. He was able to diagnose the issue fairly quickly and had the parts on his vehicle to get my A/C back up and running before he left. Highly recommend this company for future A/C and heating issues.
Isaac was great and did an excellent job in a timely manner. Also, took the time to answer all my questions questions.
Isaac was amazing and took the time to answer and address all of my concerns.
Isaac was courteous and professional. He serviced three units and made repairs to two. Very efficient and price seemed reasonable. Communication was great from scheduling to completion.
Very friendly and informative. This has been the best service tech we have had at our house since we've been a customer of interstate.
Jake appears to be very knowledgeable and willing to answer questions
They did a great job on my duct service cleaning. Would definitely recommend!
Jordan was amazing thank you so much for your help. Great experience
Came out to perform preventative maintenance service on AC system. Discussed with customer about maintenance being provided, filters, and any issues they may be having. Customer stated that the system worked fine this winter, and just needed the AC tuned up. I cleaned the filters inside electrostatic cleaner. Inspected the blower assembly, motor, electrical components, evaporator coil, drains, and overall condition. Washed condenser coil thoroughly. Inspected the fan motor, compressor, contactor, capacitor, start kit and coil condition. Checked thermostat operation, wiring, amps, temperatures and pressures. Found system running just out of recommended ranges on pressure/temperatures. Discussed with customer about the system needing refrigerant. Customer approved adding a pound of refrigerant to system. System needed about .8lbs of refrigerant in 2022, and needed about the same amount this time. Added 15oz’s to system to get in proper ranges. Customer will call tomorrow to make payment.
This is an estimate for increasing the existing returns, and cutting an additional return in. System requires around 1400 cfm, and customer currently has around 700. Recommended increasing main return from a 14” duct to a 16” and cutting in another 14x30 grill with a 16” on the opposite side of the living room. Adjacent to the existing 14x30. This would give the customer roughly 1450 in return air cfm.
Came out to perform preventative maintenance on heat pump system. Discussed with customer about maintenance being provided to him, filters, and any issues customer may have. Customer stated he only needed one filter changed. He also stated that not too long after replacing the blower motor, he had a power outage that knocked out a couple of his appliances. Customer had insurance look everything over, but wanted me to be aware in case there were any electrical issues that the insurance company didn’t catch. I started my inspection with the equipment in the attic. Inspected ductwork, evaporator coil, blower assembly, motor, electrical components, heating elements and overall condition of equipment. Checked operation, amps, and temperatures of heating elements. The return duct work is still undersized for the system about 45%. Due to the layout of the home, we discussed different options again to help increase the return air, and limit the possibility of another breakdown. Ended my inspec
Came out to call for a system not heating properly. He’s had an issue with the system for a little while now getting it to kick on, but it wouldn’t kick on at all now. Customer also stated that the thermostat has a Cmmon wire, but the thermostat went blank when he changed the batteries. I checked the system over and found a loose thermostat wire to R for power. It was intermittently making connection, but when I was checking the wire nuts it had disconnected. Reconnected R wire and cycled system on. Unit is now heating properly.
Performed preventative maintenance on furnace for customer. Cleaned filters. Inspected blower assembly, motor, electrical components, burners, flame sensor, igniter, inducer motor and overall condition of equipment. Made sure condensation hoses were clear. Checked thermostat operation, wiring, amps, temperatures and gas pressure. System is heating properly within manufacture specifications at this time.
Jake K. I arrived for a new customer air flow control problem. I spoke with the homeowner and found that they are having to change the thermostat constantly to keep the home comfortable. He showed me the system in the attic and I found the system to be a 21” wide air handler with a undersized plenum and no dampers to be installed on the system. I showed the homeowner the system up and explained that the system is bottle necking the air due to the small plenum and just adding dampers to the system will only reduce the air flow vs balancing the air flow. For the system to balance correctly we will need to replace the 4’ plenum with a 6’ plenum and add damper taps to control the air flow and open up the area the air can flow. The homeowner decided to wait to do the work next year.
Performed preventative maintenance on furnace for customer. Discussed with customer about maintenance needed, filters, and any issues with the system if any. Customer hasn’t had any issues and the system has been working great. I inspected the blower assembly, motor, electrical components, burners, flame sensor, ignitor, gas valve, pressure switch, inducer motor and overall condition of equipment. Cleaned flame sensor and dust off components. Checked thermostat operation, wiring, amps, temperatures and gas pressure. Made sure condensation lines for the condensing furnace we’re clear. System is operating properly within manufacturing specs.
Came out to call for a preventative maintenance on system. Customer changed filters recently and has no issues with how the system is operating. I inspected the condenser coil, capacitor, contactor and other electrical components. Checked amps, temperatures and pressures in heat pump mode. Cycled emergency heat as well and checked amps and operation of blower. System is a little over 2 years old and is operating properly within manufacturing specs. Discussed with customer about issue he was having with his upstairs mini split not heating. I checked the system over briefly and the unit will not switch to heat mode due to possibly being low on refrigerant again and can’t make the changeover. Customer wanted to schedule a time to come back out and look into it more to see what we can do to fix it. Happy Holidays!
Came out to perform preventative maintenance on Heat Pump for customer. The unit was installed in the fall of last year. Discussed with customer about filters and how system was doing. Changed filters for customer. I inspected the complete system. Checked the blower assembly, motor, evaporator coil, drain and overall condition of equipment in closet. Checked capacitor, amps, temperatures and pressures of Heat Pump in cooling and heating. Cycled emergency heat and checked operation of heating elements, amps, amd temperatures. System was performing well within manufacturing specs at this time. Discussed with customer about duct cleaning.
Came out to call to check customers thermostat that he installed for his homes hvac system. Customer installed a nest on a heat pump system and followed wiring diagram for set up. I went through and tested each mode to make sure it all functions properly. Units is original to the home (2009) and in decent shape. Advised customer on refrigerant liquid line being smaller than recommended and also gave him information on maintenance plans.
Lead time 17 days 2-4 weeks. I arrived for a recall no cool call. I spoke with the homeowner and found that the blower motor will not shut off. I inspected the system and found that the motor will stay running without the control voltage wired up to the motor. I contacted carrier and was forwarded to tech support to try and find the motor/module. The motor and module kit will take 17 days to 2-4 weeks to arrive. The parts are ordered at this time. I recommended to install surge protection on the air handler and condenser.
Came out to call for a system not cooling properly. Customer stated that the system seemed to be operating, but there wasn’t any cool air being produced inside the home. I checked the system over after customer turned it on and found the condenser unit failing to come on properly. I shut the power off to the unit and did some checking and found the capacitor depleted. This was causing the condenser not to operate properly. I checked customers info for warranty information and didn’t pull up an extended warranty. Just has a date delivered of July 2018, which is past the standard 5 year mark. Discussed with customer about repair needed. Customer had me replace the capacitor. I replaced it and washed the condenser coil thoroughly. Cycled system on and checked operation. System is now cooling properly.
Came out to call for a system not cooling properly. Customer was having issues with the system and had replaced the capacitor himself. He stated that the unit worked briefly and then the condenser fan started acting up so he shut it off. I checked the system over and found that the customer had wired the capacitor wrong and could have possibly done more damage to the unit. I changed the wiring on the capacitor to match correct terminals. Cycled system on to test amps, temperatures and pressures of AC system and verify there are no other issues. Upon start up the compressor made a weird noise, but went away within a few seconds. Megohmed the compressor to check vitals and it still checked out. I made homeowner aware that the unit could have had some minor damage done to the compressor, but amps, temperatures and pressures were within proper ranges. I suggest monitoring the system for the next few days and see if by chance the noise comes back or gets worse.
Replacement of existing condenser and evaporator coil. Includes: 4 Ton 15 Seer2 AC unit 4 Ton High Efficiency Evaporator Coil Reuse existing line set Replace circuit breaker from 30 to 50 amp Run new wiring to condenser unit from breaker box Increasing 2) 14x24 to 14x30 w/ 16” Duct Adding 14x14 w/12” duct to Masterbedroom Warranties: 10 year parts 10 year compressor 10 year coils 1 year labor Lifetime warranty on Return Duct
13AUG2023 Jason Brown Arrived for new customer no cool. Spoke with Brian about the systems performance. It’s been cutting out and finally stopped it was squealing recently and struggling all summer. Inspected AC and coil. Found dual run cap out. Replaced capacitor with individual caps. Cycled equipment checked amps and charge. Inspected coil found coil to be clean and insulation levels adequate. I did however find the system running on 2 14” returns. A 4 ton system is designed to move 1600 CFM of air. Right now we’re around 900-1000 CFM recommend adding an additional 16” return to correct return air.