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Interstate Heating and A/C is a fantastic company. Aside from them being open 24/7, the technician that came out to our home was knowledgeable, polite, fast, informative and friendly. He was able to diagnose the issue fairly quickly and had the parts on his vehicle to get my A/C back up and running before he left. Highly recommend this company for future A/C and heating issues.
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Isaac was great and did an excellent job in a timely manner. Also, took the time to answer all my questions questions.
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Isaac was amazing and took the time to answer and address all of my concerns.
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Isaac was courteous and professional. He serviced three units and made repairs to two. Very efficient and price seemed reasonable. Communication was great from scheduling to completion.
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Very friendly and informative. This has been the best service tech we have had at our house since we've been a customer of interstate.
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Jake appears to be very knowledgeable and willing to answer questions
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They did a great job on my duct service cleaning. Would definitely recommend!
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Jordan was amazing thank you so much for your help. Great experience
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White shield club AC maintenance. Joe(JC)R. 07/26/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s Ann AC maintenance. The customer didn’t have any questions and said that everything was running well. I then washed out the condenser coil. I the checked the air handler. The air handler was in good shape and running well. The drain pan and line were both clear. I the checked the condenser. The condenser was running well and without any issues. Overall the system is running well at this time. I also replaced the filters.
Blue shield club AC maintenance. Joe(JC)R. 07/15/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well and without and issues. The customer wanted to use their own filters. I then checked the system. The system as less than a year old. I washed out the condenser then checked the furnace and evaporator coil. Both the furnace which is older and the coil were in good shape. I the checked the condenser which was in good shape and running well.
Came out to give estimate for replacement of system. Customer initially wanted cost of repairs, but after going over the complete system it makes more sense to replace it. Discussed with customer about current system, recommendations, and what I had to offer.
Jake Kring. 07-03-2024. I arrived for a 18 year old system not running the blower motor in the air handler. The homeowner showed me the location of the system and I found that the control board and model were not communicating to run the motor. I tried to bypass the control to bring the motor on separately from the thermostat and condenser and had no luck. I called for availability on this system and found that the parts will have to be ordered in. I informed the homeowner of the part availability and the delay being a holiday and that it will delay some of the shipping for the parts. I explained how the system operates and we discussed the possibility of installing a single speed motor in place of the variable speed motor. Due to cost of the OEM part replacement. I explained that I can do it but I may need additional sequencers or relays to get the system to operate in all heating and cooling modes due to it being a heat pump and a electric heating air handler. I priced both possible
Came out to call for a no cool. Customer stated that the AC wasn’t cooling properly and was running constantly. Checked system over and found the unit super low on refrigerant. Discussed with customer about my findings. The condenser coil has been peed on by several dogs and has eroded the bottom of the condenser coil about 6” around the front of the AC unit. When we installed it, I did advise that customer put a blockade around the unit to keep the dogs away from it. Told customer that I would do a complimentary leak search. Found leak in condenser coil. Went over options with customer. Customer is going to hold off for now and have the work done another time due to financial reasons.
Jake K. I arrived for a blue club membership summer tune up. I first spoke with the homeowner and found that the system is running well and keeping temperature. I checked the indoor system and found the evaporator coil to be extremely rusted and sticky. I also found the drain line to have a lot of buildup the drain line. I tried to blow the drain line out but with the weight of the drain line there is scale in the drain line that is not moving out. This system doesn’t have a safety switch on the system to turn the system off if it starts to leak water. I then inspected the outdoor system and found it to be clean but the condenser fan motor is leaking oil at this time. I also found the contactor to be blackened and pitted. I replaced the filters and brought all issues that I found that I would expect to be a problem to the homeowner this year. She will have to get with her husband to decide if they want to do anything with the system and get back with us to address and issues.
Came out to perform preventative maintenance on Heat Pump for customer. Discussed with customer about maintenance being provided today, filters, and any issues. Customer needed filters changed and the AC service. Changed filters out for customer. Checked the blower assembly, motor, evaporator coil, drain and overall condition of equipment in closet. Washed the condenser coil thoroughly. Checked compressor, fan motor, contactor, capacitor, amps, temperatures and pressures of Heat Pump in cooling mode. System was performing at 8 degrees of subcooling. Unit is cooling properly within manufacturing specs at this time. Made customer aware of an issue with a part of their soffit vent area coming apart, and also recommended more ventilation for the attic.
Performed preventative maintenance service on AC system. Discussed with customer about maintenance being provided today, filters being changed and how things were going. Customer stated he had already changed the filters a couple of days ago. Also, the system has been doing well and he has no complaints I inspected the blower assembly, motor, electrical components and wiring, evaporator coil, drain and overall condition of equipment in attic. Washed condenser coil thoroughly. Inspected condenser coil, compressor, fan motor, capacitor, contactor and electrical components. Cycled AC on from thermostat and checked amps, temperatures and pressures of AC. System is operating properly within manufacturing specifications at this time.
Came out to perform preventative maintenance service on AC system. Discussed with customer about maintenance being provided, filters, and any issues they may be having. Customer stated that the system worked fine this winter, and just needed the AC tuned up. I cleaned the filters inside electrostatic cleaner. Inspected the blower assembly, motor, electrical components, evaporator coil, drains, and overall condition. Washed condenser coil thoroughly. Inspected the fan motor, compressor, contactor, capacitor, start kit and coil condition. Checked thermostat operation, wiring, amps, temperatures and pressures. Found system running just out of recommended ranges on pressure/temperatures. Discussed with customer about the system needing refrigerant. Customer approved adding a pound of refrigerant to system. System needed about .8lbs of refrigerant in 2022, and needed about the same amount this time. Added 15oz’s to system to get in proper ranges. Customer will call tomorrow to make payment.
This is an estimate for increasing the existing returns, and cutting an additional return in. System requires around 1400 cfm, and customer currently has around 700. Recommended increasing main return from a 14” duct to a 16” and cutting in another 14x30 grill with a 16” on the opposite side of the living room. Adjacent to the existing 14x30. This would give the customer roughly 1450 in return air cfm.
Came out to perform preventative maintenance on heat pump system. Discussed with customer about maintenance being provided to him, filters, and any issues customer may have. Customer stated he only needed one filter changed. He also stated that not too long after replacing the blower motor, he had a power outage that knocked out a couple of his appliances. Customer had insurance look everything over, but wanted me to be aware in case there were any electrical issues that the insurance company didn’t catch. I started my inspection with the equipment in the attic. Inspected ductwork, evaporator coil, blower assembly, motor, electrical components, heating elements and overall condition of equipment. Checked operation, amps, and temperatures of heating elements. The return duct work is still undersized for the system about 45%. Due to the layout of the home, we discussed different options again to help increase the return air, and limit the possibility of another breakdown. Ended my inspec
Came out to call for a system not heating properly. He’s had an issue with the system for a little while now getting it to kick on, but it wouldn’t kick on at all now. Customer also stated that the thermostat has a Cmmon wire, but the thermostat went blank when he changed the batteries. I checked the system over and found a loose thermostat wire to R for power. It was intermittently making connection, but when I was checking the wire nuts it had disconnected. Reconnected R wire and cycled system on. Unit is now heating properly.
Performed preventative maintenance on furnace for customer. Cleaned filters. Inspected blower assembly, motor, electrical components, burners, flame sensor, igniter, inducer motor and overall condition of equipment. Made sure condensation hoses were clear. Checked thermostat operation, wiring, amps, temperatures and gas pressure. System is heating properly within manufacture specifications at this time.
Jake K. I arrived for a new customer air flow control problem. I spoke with the homeowner and found that they are having to change the thermostat constantly to keep the home comfortable. He showed me the system in the attic and I found the system to be a 21” wide air handler with a undersized plenum and no dampers to be installed on the system. I showed the homeowner the system up and explained that the system is bottle necking the air due to the small plenum and just adding dampers to the system will only reduce the air flow vs balancing the air flow. For the system to balance correctly we will need to replace the 4’ plenum with a 6’ plenum and add damper taps to control the air flow and open up the area the air can flow. The homeowner decided to wait to do the work next year.
Performed preventative maintenance on furnace for customer. Discussed with customer about maintenance needed, filters, and any issues with the system if any. Customer hasn’t had any issues and the system has been working great. I inspected the blower assembly, motor, electrical components, burners, flame sensor, ignitor, gas valve, pressure switch, inducer motor and overall condition of equipment. Cleaned flame sensor and dust off components. Checked thermostat operation, wiring, amps, temperatures and gas pressure. Made sure condensation lines for the condensing furnace we’re clear. System is operating properly within manufacturing specs.