I appreciate the courtesy and professionalism exhibited by Isaac. He quickly identified and addressed the issue with our system. We have used Interstate in the past and would not hesitate to call again.
Overall Experience
Quality
Price
Convenience
The service tech, Jeremiah was very knowledgeable and professional with his assessment of both our rental property and our personal home. The ladies in the office were able to schedule our service quickly and efficiently. We are very happy with the services provided and would highly recommend this company.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Interstate Heating and A/C is a fantastic company. Aside from them being open 24/7, the technician that came out to our home was knowledgeable, polite, fast, informative and friendly. He was able to diagnose the issue fairly quickly and had the parts on his vehicle to get my A/C back up and running before he left. Highly recommend this company for future A/C and heating issues.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Isaac was great and did an excellent job in a timely manner. Also, took the time to answer all my questions questions.
Overall Experience
Quality
Price
Convenience
Isaac was amazing and took the time to answer and address all of my concerns.
Overall Experience
Quality
Price
Convenience
Isaac was courteous and professional. He serviced three units and made repairs to two. Very efficient and price seemed reasonable. Communication was great from scheduling to completion.
Overall Experience
Quality
Price
Convenience
Very friendly and informative. This has been the best service tech we have had at our house since we've been a customer of interstate.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jake appears to be very knowledgeable and willing to answer questions
Overall Experience
Quality
Price
Convenience
They did a great job on my duct service cleaning. Would definitely recommend!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jordan was amazing thank you so much for your help. Great experience
Overall Experience
Quality
Price
Convenience
Silver club heater maintenance. Joe(JC)R. 12/03/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer said that everything was running well and didn’t have any questions. I then inspected the air handler. The blower was in good shape and the heating elements were in good shape. The system is operating correctly at this time
12-30-24 Isaac J. Came out to call for a system not heating properly. Customer stated that the heat pump kept shutting off and coming back on without completing a full heating cycle, so they turned it off. I checked the system overall and found the unit faulting on high pressure due to a bad blower motor. Discussed with customer about repair needed. System is still under warranty until June of 2025. Customer approved warranty repair and picking up part. Let customer know that it was going to be available tomorrow. 12-31-24 Came back out to replace blower motor. Pulled blower assembly and took existing motor out. Installed new blower motor in bracket and installed it into the assembly. Reinstalled assembly back into air handler, wired motor in and cycled unit in all modes on thermostat to confirm system as operating properly. Discussed with customer about maintenance plan for unit, but they aren’t interested at this time. Still recommend unit be serviced next spring. System is now oper
Came out to perform preventative maintenance on furnace. Discussed with customer about maintenance, filters needing cleaned, and any concerns he may have. Customer stated that the system has been working fine so far. I pulled the electrostatic filters out and cleaned them thoroughly. Inspected blower assembly, motor, electrical components, burners, flame sensor, igniter, inducer motor, heating drains, heat exchanger, coil and overall condition of equipment. Cleaned flame sensor and dust out of the burner compartment. Made sure condensation hoses were clear. Checked thermostat operation, wiring, amps, temperatures and gas pressure. System is heating properly within manufacture specifications at this time. Customer could benefit from having the ductwork cleaned out.
Jake Kring. 11-23-24. I arrived for a new customer no cool call. The homeowner explained that they have heat but did not have any cooling. He showed me the system and I found it to be a 13 year old R22 condenser with a downflow air handler. I inspected the system with the homeowner and we found the terminals to have blown out of the compressor. The system holds 14 pounds of R22 per the manufacturer data plate. I explained that the cost of replacing the compressor would be about half or more than half of the cost of replacing the system. I also explained that he would need to replace the R22 indoor unit and that he could not put a R410A system on a R22 indoor unit. We looked at the cost of the refrigerant and the cost of replacing the compressor without the cost of the compressor. He also wanted a ballpark quote on replacing the system. I will be looking for the compressor cost and will be following up with the homeowner Monday.
Came out to call to perform preventative maintenance on heat pump system. Discussed with customer about maintenance being provided, filters, and any issues. Customer had already replace the filters in home and said system has been working well. I started my inspection of the air handler in the attic. Inspected all electrical wiring and connections, heating elements blower assembly, motor, evaporator coil and ductwork. Cycled emergency heat and checked temperatures, pressures, and amps on all elements. Inspected heat pump coil, electrical components, and wiring. Cycled heat pump and checked amps, temperatures and pressures. Tested defrost controls and reversing valve. System is heating properly at this time.
Duct cleaning, new customer. Andrew J and Kianoosh M out to inspect ductwork. Spoke with homeowner and they h ave cats they do not want let out. Inspected ductwork and found it to be composed of older gray Mylar and falling apart. A duct cleaning would only tear this ductwork up. Talked about leaving an estimate for new ductwork and customer asked for one. Also left an estimate for blown insulation as an added courtesy. System needs 9 total supply cut ins. Attic insulation has older brown insulation between 1 and 3 inches throughout. Please let us know if you have any questions or concerns. Thank you!
Completed duct cleaning for customer. Spoke with customer after introduction about a duct cleaning inside their home. Home has 13 supplies and 3 returns. After inspection, I was able to confirm cleaning. After confirmation, I laid out drop sheets under every vent, took down all grills and cleaned with duct cleaning machine and did each duct for 4-5 passes each. And then sprayed hospital grade disinfectant for about 30-60 seconds. I then swept up any messes that drop sheets didn’t catch and then replaced filters and cleaned up any messes before collecting and leaving.
Completed duct cleaning inspection for customer today. Arrived at job site and spoke with customer, customer has rental property that is Having some remodeling done, and was interested in a duct cleaning. Home has two systems one for the downstairs and one for upstairs. First floor has seven floor supplies and one return, And upstairs has six ceiling supplies and one return. After speaking to the customer on why they were interested in a duct cleaning, I shortly began my inspection. After inspecting, I showed them the photos of what I had found using camera, spoke to them about Filters, and Confirming that the cleaning is good for today, but customer was wanting to wait after 3 to 4 weeks because they are doing remodeling And will schedule us back out to do the cleaning on property afterwards. 08/12/24 -Jeremiah V
White shield club AC maintenance. Joe(JC)R. 07/26/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s Ann AC maintenance. The customer didn’t have any questions and said that everything was running well. I then washed out the condenser coil. I the checked the air handler. The air handler was in good shape and running well. The drain pan and line were both clear. I the checked the condenser. The condenser was running well and without any issues. Overall the system is running well at this time. I also replaced the filters.
Blue shield club AC maintenance. Joe(JC)R. 07/15/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well and without and issues. The customer wanted to use their own filters. I then checked the system. The system as less than a year old. I washed out the condenser then checked the furnace and evaporator coil. Both the furnace which is older and the coil were in good shape. I the checked the condenser which was in good shape and running well.
Came out to give estimate for replacement of system. Customer initially wanted cost of repairs, but after going over the complete system it makes more sense to replace it. Discussed with customer about current system, recommendations, and what I had to offer.
Jake Kring. 07-03-2024. I arrived for a 18 year old system not running the blower motor in the air handler. The homeowner showed me the location of the system and I found that the control board and model were not communicating to run the motor. I tried to bypass the control to bring the motor on separately from the thermostat and condenser and had no luck. I called for availability on this system and found that the parts will have to be ordered in. I informed the homeowner of the part availability and the delay being a holiday and that it will delay some of the shipping for the parts. I explained how the system operates and we discussed the possibility of installing a single speed motor in place of the variable speed motor. Due to cost of the OEM part replacement. I explained that I can do it but I may need additional sequencers or relays to get the system to operate in all heating and cooling modes due to it being a heat pump and a electric heating air handler. I priced both possible
Came out to call for a no cool. Customer stated that the AC wasn’t cooling properly and was running constantly. Checked system over and found the unit super low on refrigerant. Discussed with customer about my findings. The condenser coil has been peed on by several dogs and has eroded the bottom of the condenser coil about 6” around the front of the AC unit. When we installed it, I did advise that customer put a blockade around the unit to keep the dogs away from it. Told customer that I would do a complimentary leak search. Found leak in condenser coil. Went over options with customer. Customer is going to hold off for now and have the work done another time due to financial reasons.
Jake K. I arrived for a blue club membership summer tune up. I first spoke with the homeowner and found that the system is running well and keeping temperature. I checked the indoor system and found the evaporator coil to be extremely rusted and sticky. I also found the drain line to have a lot of buildup the drain line. I tried to blow the drain line out but with the weight of the drain line there is scale in the drain line that is not moving out. This system doesn’t have a safety switch on the system to turn the system off if it starts to leak water. I then inspected the outdoor system and found it to be clean but the condenser fan motor is leaking oil at this time. I also found the contactor to be blackened and pitted. I replaced the filters and brought all issues that I found that I would expect to be a problem to the homeowner this year. She will have to get with her husband to decide if they want to do anything with the system and get back with us to address and issues.
Came out to perform preventative maintenance on Heat Pump for customer. Discussed with customer about maintenance being provided today, filters, and any issues. Customer needed filters changed and the AC service. Changed filters out for customer. Checked the blower assembly, motor, evaporator coil, drain and overall condition of equipment in closet. Washed the condenser coil thoroughly. Checked compressor, fan motor, contactor, capacitor, amps, temperatures and pressures of Heat Pump in cooling mode. System was performing at 8 degrees of subcooling. Unit is cooling properly within manufacturing specs at this time. Made customer aware of an issue with a part of their soffit vent area coming apart, and also recommended more ventilation for the attic.