Isaac was courteous and professional. He serviced three units and made repairs to two. Very efficient and price seemed reasonable. Communication was great from scheduling to completion.
Very friendly and informative. This has been the best service tech we have had at our house since we've been a customer of interstate.
Jake appears to be very knowledgeable and willing to answer questions
They did a great job on my duct service cleaning. Would definitely recommend!
Jordan was amazing thank you so much for your help. Great experience
Arrived at the home to preform a blue shield club maintenance, was greeted by the customer at the front door where I was shown where the Air Handler was located and the thermostat. Custer said heater seemed to be working great. While preforming maintenance I checked all aspects of the air handler. Checked blower motor for proper operation, checked all heating elements for operation and proper amps, sequencers, electrical connections, evaporator coil for cleanliness, system did have some build up in it due to age and smoke but nothing terribly concerning. Also checked the Heat Pump for proper operation. Checked electrical connections, compressor amps, condenser fan motor amps, capacitor, contactor for voltage drop, defrost control board, reversing valve, condenser coil for cleanliness. System is working properly at this time with no repairs needed.
Found system slightly low on 410a. Checked outdoor system for leaks could not find one present. Was unable to check for leaks inside due to plants were sleeping and unable to pull system off of the wall. Charges system and also verified operation and made sure system was cooling properly. Do need to come back in January once plants are harvested to look for leaks on indoor unit. System is working properly at this time with no further repairs needed at this time.
Arrived to do silver club maintenance. Was greeted by the customer where I was shown where the furnace and thermostat were located. Heater was running when I arrived. While checking out the furnace, I looked at all aspects of the furnace. Checked all motors for the proper voltage and amps. Checked flame sensor, igniter, all safeties, pressure switch, evaporator coil for cleanliness, blower wheel. Gas valve and gas pressure. System is working properly at this time with no repairs needed. Did mention to the customer about our hole home purification system.
Blue shield club heating maintenance. Joe(JC)Ritchal. 11/11/22 Performed full system evaluation and safety inspection. Checked blower motor, blower wheel, heat strips, reversing valve, condenser coils, evaporator coils, TXV‘s, temperature difference and change filters. System is operating correctly at this time.
Non club heating maintenance. Joe(JC)Ritchal. 11/01/22 Performed full system evaluation and safety inspection. Checked blower motor, blower wheel, heat strips, safety’s, evaporator coil, reversing valve, compressor and fan motor amp draws, drain pan, float switch’s, drain line and changed filter that the customer provided. System is operating correctly at this time.
20SEP2022 called to inform customer I would be running late but that they were next in line. She explained that she could it afford the service at this time but did have a question. Another technician advised her to shut down her AC and leave stat set to cool. After following instructions the system will not run. We decided that when she is ready we can book an appointment. Closing appointment now.
Duct cleaning inspection for single wide manufactured home. Spoke with home owner and was informed that they bought the property about 3 weeks ago and have started remodeling process. The property was manufactured in 1984. Inspected the duct and had evidence of pack rats, and moderate construction debris. System is a Propane/Electric hybrid system. After inspection, we talked to the owners about options to clean ductwork and disinfect. And also talked about good filtration. Customer declined cleaning services at this time. System is over 20 years old, and recommended having it serviced at some point in the future. -Jeremiah V.
I arrived to bid a propane furnace only on a mobile home set up. They wanted to keep their old evaporator coil and just replace the furnace. The washer had leaked and warped the floor under the furnace. They want the furnace removed and the floor rebuild and have us come back to install the new furnace with old evaporator coil. The homeowner has multiple bids and will be going with the cheapest bid. I will not be following up with the homeowner.
Came out to call for a system not cooling well. Customer stated that the system doesn’t keep up with desired temp. Customer had father in law meet me at home. System was set at 75 and it was 73 in the home when I checked the thermostat. Checked system over and found condenser operational but the coil plugged with debris. System needed a thorough cleaning before I could address anything else. Cleaned the condenser coil thoroughly and cycled unit on from thermostat. Checked amps, temperatures and pressures of condenser. Systems pressures were below recommended range. Discussed with customer about possible leak in system and options moving forward. Customer chose to not do a leak search on the system and just add refrigerant at this time. Stated she believes they had to add some last year or the year before. Told her I couldn’t guarantee how long the refrigerant would last in system, but unit wasn’t too far out of range. Customer approved adding a pound for now and see how the unit does.
Came out to call for a system not cooling. Customer stated they came home from the hospital yesterday and the unit wasn’t cooling. I checked unit over and found the thermostat calling for cooling, but nothing on. I checked electrical and everything was fine. Checked float switch and found the float switch tripped from water. Let customer know what I found and customer stated that the unit was serviced and shouldn’t have any problems. I let customer know that we usually check the drains, and made them aware that the system is producing more water now than what it was a few months ago. Told them I would waive the service fee this time for the inconvenience. I cleaned out the drain line both ways and made sure drain was draining. I was able to hear the remaining water drain from the pan. Cycled system on and made sure unit was operating properly. Apologized to customer for the inconvenience of a hot home after surgery.
Performed preventative maintenance on AC system. Inspected blower assembly, motor, electrical components, evaporator coil, drain and overall condition of equipment in attic. Evaporator coil is pretty rusted, but I wasn’t able to locate any oil residue from previous notes. I washed the condenser coil thoroughly. Checked capacitor, contactor, fan motor, compressor, amps, temperatures and pressures of AC. System running properly within manufactured specifications at this time. Capacitor is still within recommended range, but is weakening. I let customer know we’ll recheck it next service to see if it needs to be changed at that time. Thank you for choosing Interstate Heat and Air! - Isaac
Performed preventative maintenance on AC system. Changed out filters for customer. Inspected the blower assembly, motor, electrical components, evaporator coil, drain and overall condition of equipment in attic. Condenser coil was cleaned. Checked thermostat operation, wiring, capacitor, contactor, fan motor, compressor, amps, temperatures and pressures of AC. System is cooling properly.
Came out to call for a mini split not cooling. Customer stated that the system was just blowing warm air. I checked the system and found the unit significantly low on refrigerant. Close to 50 psi initially, which is significantly low. I let customer know that he has a potential leak in the system and that I will need to do a pressure test on the system to find where the leak might be. Customer had his roof replaced a few months ago and it’s possible the roofers could’ve put a hole in the line, but I’m not for sure. Customer stated that we are doing his service in a couple weeks and asked if the leak search could be done at that time, and I said it could. I will come back out to do the leak search on the day that we perform the maintenance on the main system. Came back out to do leak search on system. Pulled remaining charge on system. Filled unit with nitrogen and performed a leak search. System held 205 psi during leak search and I wasn’t able to locate anything. So we ruled out nai
Came out to call for customers system on the west side of home not cooling properly. We were out recently for the east unit, and got that fixed, but now the other unit is down. I checked the system over and found the unit not coming on due to a bad capacitor. The system would hum, but nothing would happen. Discussed with customer about repair needed and his options. They wanted to go with the Turbo capacitor with a 5 year warranty. I installed the new capacitor inside the system and rewired existing wires to new capacitor. Cycled system on and checked operation. I recommended customer have the systemâ€™s on a maintenance plan due to the frequent issues theyâ€™ve been having. That way things like part failures could be potentially caught before they go out, and help keep the systems running efficiently. Customer will discuss it over with his wife. System is now cooling properly.
Came out to call for a system we performed a repair on not operating again. I was able to locate the issue pretty quickly. System wasnâ€™t transferring power to the outside unit due to ants being inside the contactor that we installed. Customer was a little upset to find out the contactor was the issue again. He wasnâ€™t told about ants probably being the issue the first time around when we had to replace it. I made customer aware that this happens a lot more often around the summer months. Customer had some insect spray and I sprayed around the outside of the electrical panel, and some inside. I was able to clean off the points of contact on the contactor to get the system running again. Told customer that he can give us a call back if the contactor gives him issues, and I would replace it under warranty.