Isaac was courteous and professional. He serviced three units and made repairs to two. Very efficient and price seemed reasonable. Communication was great from scheduling to completion.
Very friendly and informative. This has been the best service tech we have had at our house since we've been a customer of interstate.
Jake appears to be very knowledgeable and willing to answer questions
They did a great job on my duct service cleaning. Would definitely recommend!
Jordan was amazing thank you so much for your help. Great experience
I arrived to bid a propane furnace only on a mobile home set up. They wanted to keep their old evaporator coil and just replace the furnace. The washer had leaked and warped the floor under the furnace. They want the furnace removed and the floor rebuild and have us come back to install the new furnace with old evaporator coil. The homeowner has multiple bids and will be going with the cheapest bid. I will not be following up with the homeowner.
Came out to call for a system not cooling well. Customer stated that the system doesn’t keep up with desired temp. Customer had father in law meet me at home. System was set at 75 and it was 73 in the home when I checked the thermostat. Checked system over and found condenser operational but the coil plugged with debris. System needed a thorough cleaning before I could address anything else. Cleaned the condenser coil thoroughly and cycled unit on from thermostat. Checked amps, temperatures and pressures of condenser. Systems pressures were below recommended range. Discussed with customer about possible leak in system and options moving forward. Customer chose to not do a leak search on the system and just add refrigerant at this time. Stated she believes they had to add some last year or the year before. Told her I couldn’t guarantee how long the refrigerant would last in system, but unit wasn’t too far out of range. Customer approved adding a pound for now and see how the unit does.
Came out to call for a system not cooling. Customer stated they came home from the hospital yesterday and the unit wasn’t cooling. I checked unit over and found the thermostat calling for cooling, but nothing on. I checked electrical and everything was fine. Checked float switch and found the float switch tripped from water. Let customer know what I found and customer stated that the unit was serviced and shouldn’t have any problems. I let customer know that we usually check the drains, and made them aware that the system is producing more water now than what it was a few months ago. Told them I would waive the service fee this time for the inconvenience. I cleaned out the drain line both ways and made sure drain was draining. I was able to hear the remaining water drain from the pan. Cycled system on and made sure unit was operating properly. Apologized to customer for the inconvenience of a hot home after surgery.
Performed preventative maintenance on AC system. Inspected blower assembly, motor, electrical components, evaporator coil, drain and overall condition of equipment in attic. Evaporator coil is pretty rusted, but I wasn’t able to locate any oil residue from previous notes. I washed the condenser coil thoroughly. Checked capacitor, contactor, fan motor, compressor, amps, temperatures and pressures of AC. System running properly within manufactured specifications at this time. Capacitor is still within recommended range, but is weakening. I let customer know we’ll recheck it next service to see if it needs to be changed at that time. Thank you for choosing Interstate Heat and Air! - Isaac
Performed preventative maintenance on AC system. Changed out filters for customer. Inspected the blower assembly, motor, electrical components, evaporator coil, drain and overall condition of equipment in attic. Condenser coil was cleaned. Checked thermostat operation, wiring, capacitor, contactor, fan motor, compressor, amps, temperatures and pressures of AC. System is cooling properly.
Came out to call for a mini split not cooling. Customer stated that the system was just blowing warm air. I checked the system and found the unit significantly low on refrigerant. Close to 50 psi initially, which is significantly low. I let customer know that he has a potential leak in the system and that I will need to do a pressure test on the system to find where the leak might be. Customer had his roof replaced a few months ago and it’s possible the roofers could’ve put a hole in the line, but I’m not for sure. Customer stated that we are doing his service in a couple weeks and asked if the leak search could be done at that time, and I said it could. I will come back out to do the leak search on the day that we perform the maintenance on the main system. Came back out to do leak search on system. Pulled remaining charge on system. Filled unit with nitrogen and performed a leak search. System held 205 psi during leak search and I wasn’t able to locate anything. So we ruled out nai
Came out to call for customers system on the west side of home not cooling properly. We were out recently for the east unit, and got that fixed, but now the other unit is down. I checked the system over and found the unit not coming on due to a bad capacitor. The system would hum, but nothing would happen. Discussed with customer about repair needed and his options. They wanted to go with the Turbo capacitor with a 5 year warranty. I installed the new capacitor inside the system and rewired existing wires to new capacitor. Cycled system on and checked operation. I recommended customer have the systemâ€™s on a maintenance plan due to the frequent issues theyâ€™ve been having. That way things like part failures could be potentially caught before they go out, and help keep the systems running efficiently. Customer will discuss it over with his wife. System is now cooling properly.
Came out to call for a system we performed a repair on not operating again. I was able to locate the issue pretty quickly. System wasnâ€™t transferring power to the outside unit due to ants being inside the contactor that we installed. Customer was a little upset to find out the contactor was the issue again. He wasnâ€™t told about ants probably being the issue the first time around when we had to replace it. I made customer aware that this happens a lot more often around the summer months. Customer had some insect spray and I sprayed around the outside of the electrical panel, and some inside. I was able to clean off the points of contact on the contactor to get the system running again. Told customer that he can give us a call back if the contactor gives him issues, and I would replace it under warranty.
Performed preventative maintenance on AC system. Inspected filter, blower assembly, motor, electrical components, evaporator coil, drain and overall condition of equipment. Inspected condenser coil, compressor, capacitor, contactor, fan motor, and operation of system. Capacitor was weak and I recommended that it be changed before it fails. Capacitor was reading 28/45 & 1.8/5 which is way below the recommended threshold of 6%. Customer had me replace it. I changed out the capacitor, then checked thermostat operation, wiring, amps, temperatures and pressures of AC. System is cooling properly within manufactured specifications at this time.
Performed preventative maintenance on AC systems for customer. Customer stated that the units are working, but itâ€™s been awhile since theyâ€™ve been checked and wanted them maintenanced. I inspected the filters, blower assemblies, motors, electrical components, evaporator coils, drains and overall condition of equipment in both garages. Cleaned condenser coil thoroughly. Inspected the condenser coils, capacitors, contactors, compressors, fan motors and operation of units. Checked thermostat operation, wiring, amps, temperatures and pressures. Guest house evaporator coil was dirty and needed to be cleaned. Customer had me clean it. I cleaned the evaporator coil thoroughly with wire brushes and foaming spray. Both units are cooling properly at this time.
Arrived for a no cool, evaluated system and found contactor to be bad. Replaced contactor and checked operation. System is operating normally
No cool east unit. Evaluated system and found contactor to be bad, with homeowner approval I replaced contactor and checked unit operation. Unit is operating normally, all amps and pressures are good. Required subcooling is 10 degrees +/- 3 degrees, actual subcooling was 9.8, superheat was 9.3 degrees. System operating normally.
3 system Blue SPP summer AC services. Spoke with customer, and door for guest house that has 12x12 filter was locked, so left it out for them. Changed or left the rest of filters with customer included with blue spp. We have had some communication issues in the past with address directions and bringing enough filters, so I made sure to get updated note for all of these issues for customer. Washed all 3 condensers, checked capacitors, contactors, ohmed compressors and checked refrigerant pressures. Checked inside guest home blower, checkedevap coil, drain line and inspected ductwork. Customer had sleeping children in main home so we did not inspect inside systems there on this service, but based on outdoor readings, all seems well at this time.Also left estimates for surge protectors and hard start kits.
2022MAY11 Kianoosh out to check refrigerant charge only to supplement recent AC tune up during cold weather. After initial inspection, checked and changed customer supplied filter and got a good reading of 11/9 degrees sub cooling. System working well at this time. Strongly recommend changing filters monthly, if not more often. Talked about good locations to get discounted quality filters and also left a rough estimate for a duct cleaning.
13APR2022 Jason B Arrived for spring tune up, spoke with Steve about the systems performance. Heâ€™s concerned that it doesnâ€™t seem to be cooling as quickly as in the past. Inspected coil, blower cabinet, motor and all electrical components at the air handler. Inspected capacitor, fan, and compressor. Cycled system back on. Changed filters. Found some hair getting past the filter. At the AH spoke with Homeowner about it, they were having trouble getting filters for two month and used the green mesh filters. Picked out hair and tested drain lines with 1L water. Changed filter and set thermostat back to heating. It is too cold to at this time to check refrigerant charge. System is running properly at this time.