Professional, knowledgeable and courteous!
Interstate Heating and A/C is a fantastic company. Aside from them being open 24/7, the technician that came out to our home was knowledgeable, polite, fast, informative and friendly. He was able to diagnose the issue fairly quickly and had the parts on his vehicle to get my A/C back up and running before he left. Highly recommend this company for future A/C and heating issues.
Isaac was great and did an excellent job in a timely manner. Also, took the time to answer all my questions questions.
Isaac was amazing and took the time to answer and address all of my concerns.
Isaac was courteous and professional. He serviced three units and made repairs to two. Very efficient and price seemed reasonable. Communication was great from scheduling to completion.
Very friendly and informative. This has been the best service tech we have had at our house since we've been a customer of interstate.
Jake appears to be very knowledgeable and willing to answer questions
They did a great job on my duct service cleaning. Would definitely recommend!
Jordan was amazing thank you so much for your help. Great experience
Came out to call for a preventative maintenance on system. Customer changed filters recently and has no issues with how the system is operating. I inspected the condenser coil, capacitor, contactor and other electrical components. Checked amps, temperatures and pressures in heat pump mode. Cycled emergency heat as well and checked amps and operation of blower. System is a little over 2 years old and is operating properly within manufacturing specs. Discussed with customer about issue he was having with his upstairs mini split not heating. I checked the system over briefly and the unit will not switch to heat mode due to possibly being low on refrigerant again and can’t make the changeover. Customer wanted to schedule a time to come back out and look into it more to see what we can do to fix it. Happy Holidays!
Came out to perform preventative maintenance on Heat Pump for customer. The unit was installed in the fall of last year. Discussed with customer about filters and how system was doing. Changed filters for customer. I inspected the complete system. Checked the blower assembly, motor, evaporator coil, drain and overall condition of equipment in closet. Checked capacitor, amps, temperatures and pressures of Heat Pump in cooling and heating. Cycled emergency heat and checked operation of heating elements, amps, amd temperatures. System was performing well within manufacturing specs at this time. Discussed with customer about duct cleaning.
Came out to call to check customers thermostat that he installed for his homes hvac system. Customer installed a nest on a heat pump system and followed wiring diagram for set up. I went through and tested each mode to make sure it all functions properly. Units is original to the home (2009) and in decent shape. Advised customer on refrigerant liquid line being smaller than recommended and also gave him information on maintenance plans.
Lead time 17 days 2-4 weeks. I arrived for a recall no cool call. I spoke with the homeowner and found that the blower motor will not shut off. I inspected the system and found that the motor will stay running without the control voltage wired up to the motor. I contacted carrier and was forwarded to tech support to try and find the motor/module. The motor and module kit will take 17 days to 2-4 weeks to arrive. The parts are ordered at this time. I recommended to install surge protection on the air handler and condenser.
Came out to call for a system not cooling properly. Customer stated that the system seemed to be operating, but there wasn’t any cool air being produced inside the home. I checked the system over after customer turned it on and found the condenser unit failing to come on properly. I shut the power off to the unit and did some checking and found the capacitor depleted. This was causing the condenser not to operate properly. I checked customers info for warranty information and didn’t pull up an extended warranty. Just has a date delivered of July 2018, which is past the standard 5 year mark. Discussed with customer about repair needed. Customer had me replace the capacitor. I replaced it and washed the condenser coil thoroughly. Cycled system on and checked operation. System is now cooling properly.
Came out to call for a system not cooling properly. Customer was having issues with the system and had replaced the capacitor himself. He stated that the unit worked briefly and then the condenser fan started acting up so he shut it off. I checked the system over and found that the customer had wired the capacitor wrong and could have possibly done more damage to the unit. I changed the wiring on the capacitor to match correct terminals. Cycled system on to test amps, temperatures and pressures of AC system and verify there are no other issues. Upon start up the compressor made a weird noise, but went away within a few seconds. Megohmed the compressor to check vitals and it still checked out. I made homeowner aware that the unit could have had some minor damage done to the compressor, but amps, temperatures and pressures were within proper ranges. I suggest monitoring the system for the next few days and see if by chance the noise comes back or gets worse.
Replacement of existing condenser and evaporator coil. Includes: 4 Ton 15 Seer2 AC unit 4 Ton High Efficiency Evaporator Coil Reuse existing line set Replace circuit breaker from 30 to 50 amp Run new wiring to condenser unit from breaker box Increasing 2) 14x24 to 14x30 w/ 16” Duct Adding 14x14 w/12” duct to Masterbedroom Warranties: 10 year parts 10 year compressor 10 year coils 1 year labor Lifetime warranty on Return Duct
13AUG2023 Jason Brown Arrived for new customer no cool. Spoke with Brian about the systems performance. It’s been cutting out and finally stopped it was squealing recently and struggling all summer. Inspected AC and coil. Found dual run cap out. Replaced capacitor with individual caps. Cycled equipment checked amps and charge. Inspected coil found coil to be clean and insulation levels adequate. I did however find the system running on 2 14” returns. A 4 ton system is designed to move 1600 CFM of air. Right now we’re around 900-1000 CFM recommend adding an additional 16” return to correct return air.
Went out to a potential duct cleaning job for Mrs.Harris. Arrived to job site and introduced myself to Mrs. Harris and started inspecting soon after. Mrs. Harris was telling me that she just had her new unit installed recently but when they turned on the unit, one vent in one room of the house, blew out a bunch of dust. I asked her if I could go up to the attic and kinda inspect and see what I can see up there before I check inside. Once I got up to the attic, I inspected the Plenum and the ductwork. The ductwork is with the original home, Mrs. Harris said that the house was built about 19 years ago. I inspected the Plenum and tug tested to make sure that all the ducts were intact with Plenum. I also noticed that there was barely any insulation in the attic space, so I mentioned that to her later on. I come back inside and inspect one vent on one side of the house, and another Supply vent on the other side. I took pictures and showed her after what I had saw. The ductwork was surprisin
I arrived for a free 2nd option on a evaporator coil replacement. I first spoke with the homeowner and found that another company had diagnosed the evaporator coil as leaking. I preformed a free minor leak search with soap bubbles and a electrical leak detector and found the weld where the TXV had the 1/4” flair bypass tube to be leaking. I showed the homeowner the soap bubbles that are growing on the weld. The weld is so close to the aluminum and copper factory weld that I am uncomfortable trying to solder the weld and melt the plastic cover and glue that is holding the factory weld together. I got a arrival day if we ordered the coil replacement from Kansas and there is only 14 in stock at this time. I made the homeowner aware of this and that the refrigerant will be additional cost. He will wait and talk with his wife when she gets home and see what they want to do about getting the parts replaced. It is unclear how much refrigerant the system will need at that time I only bid per p
Came out to give estimate for replacement of existing unit.
Blue shield club cooling maintenance. Joe(JC)Ritchal. 06/27/2023 Performed full system evaluation and inspection. I arrive to perform the customers annual spring service. I checked the thermostat and washed out the condenser. I then check The air handler which was in good shape and the drain pan was clear and the ductwork was in good shape. I didn’t check the condenser which was doing well and the refrigerant charge was good. I also change the filters and checked the air temperature at the return and supply.
Performed preventative maintenance service on Heat Pump system. Customer met me outside and we discussed maintenance needed and about how the system has been doing. Customer has had no issues since previous visit. I replaced customer supplied filter in filter cabinet. Inspected the blower assembly, motor, evaporator coil, drain and overall condition of equipment in attic. Washed condenser coil thoroughly. Inspected the condenser coil, compressor, fan motor, capacitor, contactor and other electrical components inside the unit. Cycled system on and checked operation, wiring, amps, temperatures and pressures of AC. System is operating normally within manufacturing specs at this time. Made customer aware of more insulation needed in attic and more ventilation. Attic temperature is above average and it’s only mid 80’s out.
Nathan arrived at white member home for a no cool turned it into his tune up. When I arrived the system wouldn’t turn the outdoor unit on. Went to the unit in the attic and the pan was full of water I removed the water and the system started right up spoke to him about membership and he informed me he was a member so I got dispatch to confirm and we turned this no cool into a tune up I then went threw the rest of his system and made sure nothing was in need of repair also did a visual inspection of the evap and blower looking for dirt or dust. I then went out and checked the charge and all electrical in the condenser and made sure the coil was clean All equipment is operational and meeting manufacturers specifications at this time.
Came out to service call in regards to a customer having issues with his AC system. Customer stated that he bought the house recently and he was replacing the thermostat. He hooked up what he believed was the common wire to the transformer. Customer stated the unit hasn’t worked since and has a burned smell from thermostat. I checked system over and found a bad transformer. After initial inspection of wiring, I found the customer to have wired the common wire of the thermostat to the 208v side of the transformer. Showed customer the transformer and discussed repair needed and what I could do to help prevent this from happening again. Customer had me replace the transformer. After replacing the bad part. I wired in the common wire correctly and added a 3 amp fuse to the line. That way if a short happens, the customer doesn’t lose another transformer. Cycled system on after repairs were made and system came on with no issues. Went over operation of system with customer and advised him on