Jake appears to be very knowledgeable and willing to answer questions
They did a great job on my duct service cleaning. Would definitely recommend!
Jordan was amazing thank you so much for your help. Great experience
Came out to call for fan motor not operating. Customer stated that the outside system fan motor wasnâ€™t operating but the unit was still on. System is a heat pump and I did go over the operation of the defrost mode and how the fan shuts off so the system can thaw out when needed. However, the fan motor was over amping and making a noises like the bearing were loose. Heat pump was installed March of last year. Part and labor is covered under first year warranty. Ordered motor to come back to replace it. Came back out to call to replace fan motor. Took old fan motor out and installed new condenser fan motor in heat pump. Tightened fan blade down to shaft and made sure all bolts were tight. Cycled heat pump on and checked amps and operation of heat pump. New motor sounds significantly better. Recommended maintenance plan and extended labor warranty for heat pump system so customer would be covered for 10 years.
I arrived to inspect a system that we have recently repaired. I first spoke with the homeowner and they wanted to have the thermostat inspected and wanted to know about better air filtration. I inspect the thermostat and reprogrammed it to run with a 90% furnace. I also inspected the furnace and found that we have left a jumper wire on the control board and this was running the furnace constantly. I removed the jumper and checked the systems operation. We talked about better air filtration and I bid to install a polarized air filter at all grills and to install a whole house air purification system in the system located in the attic. If you have any questions please contact us and we will do everything we can to help you in anyway possible. Your friends at Interstate.
Preformed fall service on condensing Bryant furnace arrived to find a code of 31 pressure switch failure went to carrier got warrant part system went through steps of operation but now would not release gas found a faulty LP kit bypassed regulator until we return will have to call manufacturer and see if they will warrant the part since it is technically an add on. System operating correctly at this time customer also had me install new Honeywell smart thermostat
Performed preventative maintenance on 3 furnaces. Inspected blower assembly, blower motor, electrical components, heat exchangers, burners, flame sensor, ignitors, gas valves, inducer motors and overall condition of equipment. The two Amana units have some wear on the heat exchangers, but no cracks found at this time. The u it for the downstairs part of the house was making some vibration noise on start up. It was the inducer motor making the noise. The amp readings were within range, but made homeowner aware of the potential bearings wearing out in that part. Customer will call if they want to replace it. I cleaned the flame sensors and brushed dust off the components. Checked thermostat operation, wiring, capacitors, amps, temperatures and gas pressures. All 3 systems are still heating properly within manufactured specifications at this time.
Order parts Monday and return. Returned and installed new defrost control board with defrost sensor. Since this is second time part has failed I tested unit thoroughly. Found that after unit ran awhile condenser would intermittently kick out. Found bad connection to common wire at air handler. Connected would intermittently connect then rattle and loose connection. Repaired connection. Cycled unit in all modes. System is on north side of house and maybe getting a little more abuse than normal. As a precaution installed a small piece of guttering over unit. Install thermostat to shut unit off at freezing temperature and also gave further education on emergency heat setting. System is heating at this time. System was frozen solid outside apon arrival. Unthawed unit and washed slightly dirty coil so unit could be tested. Cycled unit multiple times in all modes. Unit under warranty no charges to customer.
Silver club fall tune up on Amana high efficinecy furnace. Cleaned electronic air cleaner and components, inspected UVC lamp and it is still good at this time. Inspected thermostat, surge protectors and dryer vent. Checked hot water tank, flue, drain, evap coil and heat exchanger. Checked blower, blower capacitor and plenums. Checked ductwork and insulation. Cleaned flame sensor. Could only visually inspect propane gas valve, as the caps were stripped. Measured heat rise, amp draws and delta temps. System working great at this time. Customer interested in upgrading UVC lamp for whole house UVC UVV lamp system when the current lamp goes out. System working well at this time.
Homeowner did not show.
I came out for a no cool, on the primary system. I checked the system over and found the condenser not running. The dual capacitor was extremely low. I also found the contactor pretty burned and pitted. I went over options and they decided on installing the deluxe compressor saver kit. I installed a new dual capacitor, single pole contactor and a hard start kit. I washed the condenser coil and cycled the AC. I checked all operations and charge. All working well.
Arrived to no cool service call and performed system evaluation. System low on r410a customer chose to refill system. Added 2lb of r410 to system. System running at 12 superheat and 7 subcooling. System is cooling as designed at this time. If system becomes low on refrigerant in near future suggest leak check be performed.
I arrived for a blue membership ac pm. I first inspect both systems and found the filters to be dirty. I replaced both filter with ones that are provided in the maintenance plan. I checked both UV lights and all electric components in both air handlers. I found no issues with both indoor systems at this time. I inspect both condensers and found both capacitors and contactors to be in normal range and in good working condition. I check both system refrigerant charge and found no issue. Overall both systems are running properly at this time.
I arrived for a red member recall noise issue. I first inspected the outdoor system and found the condenser fan motor to be locked up and overheated. I spoke with the homeowner and we decided to replace the condenser fan motor at this time. I also found the contactor to be pitted and black. I recommend to replace the contactor as a preventative repair. I also recommend to install a hard start kit to the system to help the compressor have a healthier life. We decided to only replace the condenser fan motor at this time.
I arrived for a non member no cool call. I first spoke with the homeowner and the main issue was the system is putting out hot air. I first inspected the thermostat and found the thermostat to be calling for cooling on a nest thermostat. I then inspected the Condenser and found the the system to be running In heatpump mode. I then inspected the system located in the attic and found the secondary drain pan to be holding some water and the main drain line was stopping up. I recommend to have the thermostat replaced to make the system run properly in a heat pump mode and to clean out the drain line. The homeowner did not want to replace the thermostat but wanted the heat pump disabled. I made the home aware of the purple of the heat pump run design and to replace the thermostat thatâ€™s calling for heatpump while in cooling mode. I disabled the heatpump per homeowners recommendation and experience that they needed to run the heat in emergency mode only or the ac will run in the winter mon
Arrived to condensation leak service call for minisplit. Found dirty drain pan and drain line. Cleaned drain line and washed filters. Tested drain with about 1 gallon of water drain is working at this time. Condenser coil was washed and unit is cooling at this time.
I came out for an ac maintenance. I washed the condenser coil. I checked the blower, drain, filters, ductwork, evap coil, capacitor, contactor and all wiring. I cycled the ac and checked all temps, amps and charge. All working properly.
Came out to call. Customer said system was freezing up and not cooling. I checked system over and found the blower severely clogged, which was causing the system to not pull enough air through the coil. Customer said that it was supposed to be cleaned as part of the install. I pulled the blower, cleaned it thoroughly and reinstalled it. Turned system on and checked pressures to verify system was working properly. System is now cooling properly within manufactured specifications.