Overall Experience
Quality
Price
Convenience
Always easy and quick when dealing with Interstate.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Sam J - arrived to Blue club fall tune up on heat pump located in attic. Spoke with customer, she explained the system was operating well and didn’t have any complaints with cold spots in the house. Tested thermostat and began running system in heat. Began by leaving (3) 14X24 air filters with customer as they had recently replaced theirs. Inspected coil from return and it has no debris, very clean. Checked amp draw on heaters, which was 41A. Then cycled thermostat lower to allow for strips to de-energize and only use condenser for heat. Sequencers operating properly and cycling on demand as required. Condensing unit is lifted off the ground properly and is free of any dirt or surrounding debris. Forced reversing valve into cool mode and checked defrost cycle. Pressures and amperage within ranges. Spoke with customer and explained that the system is in great shape and operating very well. I set thermostat back to original set point and cleaned the area. System is op
Blue shield club heating maintenance. Joe(JC)Ritchal. 01/12/2022 Performed full system evaluation and safety inspection. Checked blower motor, blower wheel, evaporator coil, reversing valve, temperature split, safeties, heat strips and washed filters. The surge protector on the condensing unit was burned out and the customer wanted me to replace it. Replaced used surge protector System is operating correctly at this time.
Came out to give estimate for installation of a 2 zone mini split system.
03OCT2022 Jason B Arrived for fall tune up. Spoke with Homeowner about the systems performance. It’s good, you were just out to check the AC. cycled system on. Inspected blower cabinet, motor, coil, drains, sequencer and heat strips. Inspected pressures, fan, compressor, capacitor, board, reversing valve defrost timer and all electrical components at the heat pump. Cycled system in all stages. Washed condenser coils. System is running properly and ready for heating season.
Blue shield summer service. Homeowner recently replaced filters, I left replacement filters. Blower motor is an ECM motor, run capacitor not required, motor and wheel are clean, indoor coil is clean, condensate drain line is clear. Washed condenser coil, dual run capacitor tested good, contactor points are good, all electrical connections are tight. Checked operation and found system low on R-410A. With homeowner approval I added 2lbs R-410A. All amps and pressures are good. Required subcooling is 12 degrees +/- 3 degrees, actual subcooling is 10.5 degrees, superheat was 14.5 degrees, system is operating normally. I am not concerned about a leak, system was started up in winter time and was not topped off.
06JUN2022 Jason B Arrived for first spring tune up, and to verify recent repairs. Spoke with homeowner before getting started. Cycled on AC then checked pressures, amps, and capacitor. Tightened lugs at disconnect and contactor. Thoroughly washed out condenser coils. system is running properly at this time. 10SC 12SH All amps and capacitors within manufacture specifications.
17MAY2022 Jason B Arrived for not cooling well. Found leak at liquid line dryer. 25MAY2022 Jason B Arrived for previously recommended repair. Recover refrigerant from AC. Repair leak at liquid dryer. Pressure check and pull vacuum on AC. Pull vacuum to 500 microns. Add refrigerant back to AC. Weigh in 6lbs of 410. Currently it is too cold to charge the AC. Reattached insulation to furnace to prevent blocking the blower. Scheduled summer tune up with office for 6JUN2022 will adjust charge then system is working properly at this time.
I arrived to bid a system for replacement. I first spoke with the homeowner and found that he already has other bids to replace the system. We inspected the system together and compared bids from the other company’s. His favorite bid was a Armstrong system 20 seer 10 year parts warranty for 12,680. I bid a 16.5 seer carrier system with the same 10 year labor warranty with a one year labor warranty and free first year maintenance plan to keep the system clean. I offered to install my carrier system for the same price as the arm strong with all my same guarantees and the homeowner wants to stay with the Armstrong 20 seer system.
25APR2022 Jason B Arrived for spring tune up, and spoke with homeowner about the systems performance. Cycled system on at the thermostat. Inspected coil, blower cabinet, motor and all electrical components at the furnace. Inspected pressures, capacitors, fan, and compressor. Washed out condenser coils. Cycled system back on. Homeowner is using washable filters, and stated he would take care of it. System is running properly. dryer vent is not completely through the roof into the flashing. Enjoy your vacation!
Came out to call for master bedroom having a pretty significant temperature difference. When it’s cold outside, customer stated that the room can be 6 degrees different from the rest of the home. Told customer that I would do a complimentary air balancing on the system and see if we can get it more comfortable. 2-15-2022 Isaac J. Came back out to do an air balancing. I added 3) 10†dampers, 1) 8†damper, and 1) 6†damper to the supply plenum. After the installation of the dampers, I went to each area of the home and checked airflow and adjust rooms according to customers use. After completing the air balance on the system. Customer could notice a significant difference in how the room felt to them. Told customer to have the system run like this till the next visit and if we need to do any more adjustments, we can do them at that time.
Came out to call for a system heating, but customer thinks that something is wrong. I checked the system over and found no issues with how the unit is operating. Customer stated that the far end of the home isn’t getting as warm as her bedroom and bathroom. I explained to her that the unit and the thermostat are closer to the end of the home that stays the warmest. System may be satisfying temperature on the thermostat before it gets warm on the other end of the home. System is from the late 90’s as well as isn’t in the best shape. The rewiring we did on the unit was to help get customer heat and it’s working like it should. I recommended that the system be replaced due to age and condition.
Arrived for a no heat issue. Evaluated system and found 3A fuse blown, replaced fuse and checked all low voltage wiring in air handler and heat pump for shorts. None found. System operating normally. Signed homeowner to a Blue shield agreement. Did not charge service call, we were out on 10/17/21 for same issue.
17OCT2021 Jason B Arrived for no heat, spoke with Dale about the systems history and performance. This is a Heat-pump air handler. Cycled system on at thermostat, then verified proper function at Condenser. Inspected air handler. Found 3amp fuse blown. Disconnected power at air handler. Replaced fuse. Found main power loose inside AH breakers. Tightened breakers and cycled system on. Checked all amps. System is running properly at this time.
On October 4, 2021 I arrived to a Blue Shield customer for a full tuneup upon arrival I greeted the customer I then went to the thermostat turn system to emergency heat climbed in the attic did amp drawls on the Heat kit and then amp draws on the blower motor as well as check the capacitor I then went to the thermostat turned it to regular heat went out to the heat pump did amp drawls on the compressor and fan motor checked the capacitor Checked and contactor washed condensing unit everything’s working properly at this time thank you for your business Mike T
I arrived for a preventative customer on a new home. I inspected the system and found that the capacitor was non readable and the condenser fan motor and components were overheated. We cooler the system off and replaced the capacitor and found the system to come on and run properly.