Overall Experience
Quality
Price
Convenience
Always easy and quick when dealing with Interstate.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jake K. I arrived for a blue club membership fall tune up. I spoke with the homeowner and found that the system has been running well and they have not hade any questions about the system. The homeowner first showed me where the air handler is located in the attic. I inspected the air handler and cycled the electrical heat on. I checked all three heat strips and found each heat strip to be running between 19.8 amps and 22.1 amps. All heat strips are running within the manufacturer limits of operation. I then checked the evaporator coil and found it to be clean and I checked the blower motor and found it to be running well but there is some biological growth starting to grow in the air handler. I then cycled the system to heat pump mode and checked the outdoor heat pump. I found the system to have come out of a defrost at his time. I bypassed the thermostat and ran the system is heat pump mode. I then found the amp draw on the condenser fan motor and compressor to be okay. I then checke
30OCT2023 Jason Brown Arrived for previous customer no heat. Spoke with homeowner about the systems performance. I think it’s the blower motor it’s been struggling to come on even in cooling. Inspected equipment found blower capacitor out. Replaced capacitor and cycled system. Everything comes checked amp draws and heat rise. 40 degree hr and all amps within manufacture specs. Spoke with homeowner about replacement and free furnace special. We’re going to stick with the repairs today. Button up equipment. System is heating to the best of its abilities at this time.
Blue shield plan ac and heating service tune up inspections on 2921 heat pump and 2013 air handler. Spoke with homeowner, and system has been running well through the summer. They had checked it periodically since the previous no cool, and had not seen the drain pan fill with water over the summer. Inspected thermostat, filters. Homeowner uses washable filters and cleans them out with compressed air them self. Checked drain line, checked, fall into hot water tank, closet, and saw that it was producing water and hot water tank closet. I did go ahead and make a notch in the studs of the drain line is running over to keep the flow moving downhill. Also found a part of armaflex that was not insulated over the drain pan. Went ahead and added insulation to this small section. Added fresh drain pain treatment per customer request. Washed condenser thoroughly, cleaned contactor connection points. Noticed disconnect handle is broken so needs to be used carefully. All surge protectors working we
No cool. Joe(JC)Ritchal. 09/11/2023 I arrive to the call with the customer said that the system has not been cooling when they got back and that the condenser fan was not spinning like it should be. I found the dual run capacitor had failed on the fan side. System is under warranty and I got the go ahead from the customer to replace it. Replaced it in the system is working well I washed out the system and checked it out.
Came out to call for a system not cooling properly. Customer stated that it was working up until yesterday evening and then the temperature started to rise in the home. I checked system over and initially found the outside unit operating, but the compressor wasn’t engaging. Opened the electrical panel and found a mouse nest covering the contactor and electrical wiring. Pulled disconnect and cleaned out the nest. I found the capacitor depleted and the contactor not making good contacting and buzzing really loud. Discussed with customer about repairs needed on AC system. Unit also needed to be washed. Customer approved repairs. I replaced the capacitor and the contactor inside the unit. Cleaned up wiring and washed the condenser coil out. Cycled unit on and checked amps, temperatures and pressures of AC. System was cooling properly after repairs and cleaning were made. Customer also stated that there is not enough airflow to one side of his house and too much on the other. Further inspec
I arrived for a blue club membership no cool call. I first spoke with the customer and he was complaining that we did not come out for our yearly service on time and now his system is not running. I explained that I cannot see if we tried to reach out and we could not get ahold of him and that I would have to check with the shop Monday to see what happened. The customer is upset that the new heatpump that he purchased is not running. I inspected the system and found his drain line that was installed in January of 2013 is stopped up and overflowed into his secondary drain pan and this was keeping the system from running. I tried to explain that the drain safety switch dose not cause the drain line to stop up and that it keeps the system from making more water and overflowing into the ceiling. The customer is mad and upset and extremely rude would not let me talk and he would over talk while I tried to explain the issue. The customer walked off and I did not engage with the customer at t
Customer had storm damage that caused damage to AC system. Customer wanted estimate for replacement of existing AC to give to insurance.
Sam J - arrive to service a heat pump for a blue club member. Customer met me in the garage and showed me to the equipment. Customer turned the system, and from the thermosta then I began service. Cleaned the condenser coil with water and checked components in the condensing unit. Moved into the attic and check the blower motor amperage, as well as the cleanliness of the evaporator coil. Tape the insulation back onto the blower cabin door. Move back to the outdoor unit and powered up system while recording the amperage of the compressor and fan motor. And then allow the system to run for several minutes to dry the coil, then calculated superheat and sub cooling values. Replace air filters for the customer then set thermostat back to original setpoint. Advised customer on today’s visit. System is operating properly and efficiently at this time. [Furnace] Blower - 2.23RLA (6.0A) Run capacitor - N/A [Condenser] Run capacitor - 43.8/4.9mfd (45/5mfd) Start capacitor - N/A Comp
Sam J - arrived to Blue club fall tune up on heat pump located in attic. Spoke with customer, she explained the system was operating well and didn’t have any complaints with cold spots in the house. Tested thermostat and began running system in heat. Began by leaving (3) 14X24 air filters with customer as they had recently replaced theirs. Inspected coil from return and it has no debris, very clean. Checked amp draw on heaters, which was 41A. Then cycled thermostat lower to allow for strips to de-energize and only use condenser for heat. Sequencers operating properly and cycling on demand as required. Condensing unit is lifted off the ground properly and is free of any dirt or surrounding debris. Forced reversing valve into cool mode and checked defrost cycle. Pressures and amperage within ranges. Spoke with customer and explained that the system is in great shape and operating very well. I set thermostat back to original set point and cleaned the area. System is op
Blue shield club heating maintenance. Joe(JC)Ritchal. 01/12/2022 Performed full system evaluation and safety inspection. Checked blower motor, blower wheel, evaporator coil, reversing valve, temperature split, safeties, heat strips and washed filters. The surge protector on the condensing unit was burned out and the customer wanted me to replace it. Replaced used surge protector System is operating correctly at this time.
Came out to give estimate for installation of a 2 zone mini split system.
03OCT2022 Jason B Arrived for fall tune up. Spoke with Homeowner about the systems performance. It’s good, you were just out to check the AC. cycled system on. Inspected blower cabinet, motor, coil, drains, sequencer and heat strips. Inspected pressures, fan, compressor, capacitor, board, reversing valve defrost timer and all electrical components at the heat pump. Cycled system in all stages. Washed condenser coils. System is running properly and ready for heating season.
Blue shield summer service. Homeowner recently replaced filters, I left replacement filters. Blower motor is an ECM motor, run capacitor not required, motor and wheel are clean, indoor coil is clean, condensate drain line is clear. Washed condenser coil, dual run capacitor tested good, contactor points are good, all electrical connections are tight. Checked operation and found system low on R-410A. With homeowner approval I added 2lbs R-410A. All amps and pressures are good. Required subcooling is 12 degrees +/- 3 degrees, actual subcooling is 10.5 degrees, superheat was 14.5 degrees, system is operating normally. I am not concerned about a leak, system was started up in winter time and was not topped off.
06JUN2022 Jason B Arrived for first spring tune up, and to verify recent repairs. Spoke with homeowner before getting started. Cycled on AC then checked pressures, amps, and capacitor. Tightened lugs at disconnect and contactor. Thoroughly washed out condenser coils. system is running properly at this time. 10SC 12SH All amps and capacitors within manufacture specifications.
17MAY2022 Jason B Arrived for not cooling well. Found leak at liquid line dryer. 25MAY2022 Jason B Arrived for previously recommended repair. Recover refrigerant from AC. Repair leak at liquid dryer. Pressure check and pull vacuum on AC. Pull vacuum to 500 microns. Add refrigerant back to AC. Weigh in 6lbs of 410. Currently it is too cold to charge the AC. Reattached insulation to furnace to prevent blocking the blower. Scheduled summer tune up with office for 6JUN2022 will adjust charge then system is working properly at this time.