Overall Experience
Quality
Price
Convenience
Always easy and quick when dealing with Interstate.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
17FEB2025 Jason Brown Arrived for non club no heat. Spoke with homeowner about the systems performance. They explained that the System is shutting itself off regularly and not reaching the setpoint on the thermostat. Or if it does reach the setpoint it takes several cycles. They Explained that a previous company diagnosed secondary heat exchanger replacement with a new collector box. After receiving permission I inspected the furnace and found. That when I Reset the gas valve system goes into error 14 lockout. Indicates it has failed ignition twice before I touched it, or bad board. I then Found the gas pressure at 2.4 which should be between 3.2-3.8 I found the Blower speed has been turned down on both cooling and heating. I then checked the duct sizing and found 1020 CFM on supply 840 CFM on return System calls for 2000 CFM -1.34 static on return 0.04 static on supply Total static 1.38 of .5 static on the system is nearly triple of the design pressure. Also found secondary heat e
28JAN2025 Jason Brown Arrived for club tune up. Spoke with Homeowner about the systems performance. They explained that the system has been working just fine. However they had some questions regarding the thermostat. We inspected the stat together and cycled the system on each stage. We then set the thermostat back to heating and I moved upstairs to look at the air handler. Pulled all panels and inspected evap and blower wheel. Checked over motor and electrical connections. Cycled the system through heating, emergency, and aux heat. Buttoned up air handler and inspected the heat pump. Checked all electrical connections and components at the heat pump. Checked reversing valve and defrost. System is working properly at this time. Discussed pan treatments while out and we decided to replace the old treatment.
02JAN2024 Jason Brown Arrived for non club no heat. Spoke with Mark about his systems performance. He explained that the system sounds like it’s coming on but no air moves. We cycled the system into heat mode then I walked around back to inspect the package unit. I found the system tripped on high pressure. I then inspected the heat strips, electrical connections compressor and all components I found the blower motor receiving 24v and 120v from the board but not operating. York closed at 430 this evening so I will need to call for parts in the morning. Mark requested that if the motor is not immediately available to look into expedited shipping. Pausing ticket for now. 03JAN2024 Jason Brown called York for pricing and availability, followed up with Mark and discussed options, he would like to order the motor himself and have us install it. Explained that that is fine, however we cannot give a warranty on the part. Mark is ordering the motor today and we expect to return Thursday to re
No cool/heat. Joe(JC)Ritchal. 10/21/2024 Performed full system evaluation and safety inspection. I arrived to a call where the customer said that when he turned the heat on it didn’t start and the ac wouldn’t come on again. I found the the fuse had fail and the top contactor in the air handler had a short. I replaced both the fuse and contactor. I checked out the system and found that it was in good condition. The customer is wanting to think about the club plans
Jake Kring. 10-09-24. I arrived for a club member fall and summer tune up. I spoke with the homeowner and found that the system has been running well. I first replaced both filters and I inspected the air handler in the attic. I found the system to be running well and the heat strips to be operating properly. I then inspected the heatpump and found the system to be fairly clean. I also followed the capacitor to be reading low and I showed the homeowner how it’s running at its lowest rate that it’s recommended to run at per the manufacturer data plate. We decided to replace the capacitor at this time. I replaced the capacitor and cleaned the condenser inside and out. I then cycled the system back on and checked the systems amp draws and refrigerant readings and found the system to be running well.
Blue Shield protection plan member, AC tuneup on heat pump and air handler system. Spoke with homeowner, and wife would like to have the bedroom vents adjusted as there is about a 3° difference from the temperature in the bedroom to the temperature in the hall, where the thermostat is. Talked about doing an air balance analysis versus a quick damper adjustment. The air analysis would include adjusting all dampers to give even flow and takes a little bit more time. Adjusting the damper for the bedroom can be done with today’s tuneup at no extra cost. Homeowner agreed to have adjustment done with today’s tuneup. Homeowner blows out washable filters with air compressor and they are in good shape. Checked initial master bedroom supply vent airflow at 565 FPM and 386 FPM respectively. Went to attic and checked dampers adjusted dampers open for runs that were mostly closed. This more evenly distributed the airflow throughout the system. Checked supply vents in master bedroom again and got 43
20FEB2024 Jason Brown Arrived for new customer no heat. Spoke with homeowner about the systems performance. My son turned on the AC last night and now the system doesn’t work. Inspected heat pump Airhandler. Found transformer failed. Found water spigot leaking onto the service disconnect. Tied wrag around the spigot. Replaced transformer with homeowner permission. System is operating properly at this time.
Jake K. I arrived for a blue club membership fall tune up. I spoke with the homeowner and found that the system has been running well and they have not hade any questions about the system. The homeowner first showed me where the air handler is located in the attic. I inspected the air handler and cycled the electrical heat on. I checked all three heat strips and found each heat strip to be running between 19.8 amps and 22.1 amps. All heat strips are running within the manufacturer limits of operation. I then checked the evaporator coil and found it to be clean and I checked the blower motor and found it to be running well but there is some biological growth starting to grow in the air handler. I then cycled the system to heat pump mode and checked the outdoor heat pump. I found the system to have come out of a defrost at his time. I bypassed the thermostat and ran the system is heat pump mode. I then found the amp draw on the condenser fan motor and compressor to be okay. I then checke
30OCT2023 Jason Brown Arrived for previous customer no heat. Spoke with homeowner about the systems performance. I think it’s the blower motor it’s been struggling to come on even in cooling. Inspected equipment found blower capacitor out. Replaced capacitor and cycled system. Everything comes checked amp draws and heat rise. 40 degree hr and all amps within manufacture specs. Spoke with homeowner about replacement and free furnace special. We’re going to stick with the repairs today. Button up equipment. System is heating to the best of its abilities at this time.
Blue shield plan ac and heating service tune up inspections on 2921 heat pump and 2013 air handler. Spoke with homeowner, and system has been running well through the summer. They had checked it periodically since the previous no cool, and had not seen the drain pan fill with water over the summer. Inspected thermostat, filters. Homeowner uses washable filters and cleans them out with compressed air them self. Checked drain line, checked, fall into hot water tank, closet, and saw that it was producing water and hot water tank closet. I did go ahead and make a notch in the studs of the drain line is running over to keep the flow moving downhill. Also found a part of armaflex that was not insulated over the drain pan. Went ahead and added insulation to this small section. Added fresh drain pain treatment per customer request. Washed condenser thoroughly, cleaned contactor connection points. Noticed disconnect handle is broken so needs to be used carefully. All surge protectors working we
No cool. Joe(JC)Ritchal. 09/11/2023 I arrive to the call with the customer said that the system has not been cooling when they got back and that the condenser fan was not spinning like it should be. I found the dual run capacitor had failed on the fan side. System is under warranty and I got the go ahead from the customer to replace it. Replaced it in the system is working well I washed out the system and checked it out.
Came out to call for a system not cooling properly. Customer stated that it was working up until yesterday evening and then the temperature started to rise in the home. I checked system over and initially found the outside unit operating, but the compressor wasn’t engaging. Opened the electrical panel and found a mouse nest covering the contactor and electrical wiring. Pulled disconnect and cleaned out the nest. I found the capacitor depleted and the contactor not making good contacting and buzzing really loud. Discussed with customer about repairs needed on AC system. Unit also needed to be washed. Customer approved repairs. I replaced the capacitor and the contactor inside the unit. Cleaned up wiring and washed the condenser coil out. Cycled unit on and checked amps, temperatures and pressures of AC. System was cooling properly after repairs and cleaning were made. Customer also stated that there is not enough airflow to one side of his house and too much on the other. Further inspec
I arrived for a blue club membership no cool call. I first spoke with the customer and he was complaining that we did not come out for our yearly service on time and now his system is not running. I explained that I cannot see if we tried to reach out and we could not get ahold of him and that I would have to check with the shop Monday to see what happened. The customer is upset that the new heatpump that he purchased is not running. I inspected the system and found his drain line that was installed in January of 2013 is stopped up and overflowed into his secondary drain pan and this was keeping the system from running. I tried to explain that the drain safety switch dose not cause the drain line to stop up and that it keeps the system from making more water and overflowing into the ceiling. The customer is mad and upset and extremely rude would not let me talk and he would over talk while I tried to explain the issue. The customer walked off and I did not engage with the customer at t
Customer had storm damage that caused damage to AC system. Customer wanted estimate for replacement of existing AC to give to insurance.
Sam J - arrive to service a heat pump for a blue club member. Customer met me in the garage and showed me to the equipment. Customer turned the system, and from the thermosta then I began service. Cleaned the condenser coil with water and checked components in the condensing unit. Moved into the attic and check the blower motor amperage, as well as the cleanliness of the evaporator coil. Tape the insulation back onto the blower cabin door. Move back to the outdoor unit and powered up system while recording the amperage of the compressor and fan motor. And then allow the system to run for several minutes to dry the coil, then calculated superheat and sub cooling values. Replace air filters for the customer then set thermostat back to original setpoint. Advised customer on today’s visit. System is operating properly and efficiently at this time. [Furnace] Blower - 2.23RLA (6.0A) Run capacitor - N/A [Condenser] Run capacitor - 43.8/4.9mfd (45/5mfd) Start capacitor - N/A Comp