Kianoosh is always professional, friendly and precise. We request him each time I call. He always has a smile on his face and is perfectly pleasant. He is a real GEM!
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Excellent service every time. Very professional and Knowledgeable. Make the customer a priority. Find and fix problems every time out. And don't kill you on the price. Would recomend Interstate H&A to all my family and friends..
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Kianoosh is always a joy to have in out home. He is polite, friendly, and very knowledgeable in his field. Thorough and patient, Kianoosh always makes sure to answer any questions or concerns I have and never makes me feel silly for asking.
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Issac was very fast in arriving, was very professional and was able to assist us with getting freon. It was a smoking hot day and most companies couldn't help us for at least 5 days... I hope I don't need service again but if and when I do I will most definatley use their service again.
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Unhappy outcome. The technician was great. The outcome is that we need a new unit. The tech was very open and explained everything. He gave prices on repairing v/s replacing. Great asset to the company.
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Thank you for educating us and giving us good options. Thanks for the great service.
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This company had me at hello. Our first interaction was 9 years ago, middle of August and our capacitor went out. We called, they set it up, Kai (the owner himself) came out and made the repair. We signed up for the silver service for $19.99 a month to maintain our unit and get us a discount on any services or repairs. Every technician we’ve had our has been professional, kind and very knowledgeable. Never a bad experience and seem to always go above and beyond to make sure we are satisfied.
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Blue shield club heater maintenance. Joe(JC)R. 11/25/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The tenant said that everything was running well and there were no questions. I the checked the furnace. The heat exchanger and heater components were in good shape and running well. The blower motor capacitor was getting weak. The capacitor was at 4.3MFD and was rated for 5. The customer had me replace with a mini turbo capacitor. I also replaced the filter the customer. The system is operating correctly at this time. The turbo capacitor has a 5 year warranty
Please see silver notes for tune up details
13SEP2024 Jason Brown Arrived for blue/silver AC tune up. Spoke with Paul about the systems performance. The house will freeze me out, but the mini split in my bonus room isn’t cooling very well. Inspected Carrier system. Verified evap And blower wheel are clean, checked amps and electrical connections. Spin wheel by hand to check balance. Washed condenser coils. Tested run capacitor and contactor, looked over fan motor and compressor. Carrier system is working properly at this time. 43/45 & 4/5 on the capacitor. Inspected mini split. Washed filters, and condenser coils. Inspected blower wheel coils. Checked temperature delta, supply temp reading 61-68. Spoke with homeowner about my findings. We decided to schedule the leak search for the spring tune up. Home system is cooling properly at this time. Mini split is not.
Came out to call to perform preventative maintenance on AC system. Discussed with customer about maintenance being provided today, filter needing changed and any issues. Customer stated system has been working fine. I changed the filter for customer. Inspected the internals of the air handler, made sure evaporator coil is clean and checked systems operations. Washed condenser coil thoroughly. Checked capacitor, contactor, fan motor, compressor and overall condition of equipment. Cycled ac on and checked amps, temperatures and pressures. System is cooling within proper ranges at this time.
Completed dryer vent cleaning for customer. Arrived to the job site and introduced myself to customer. Customer has a rental property and the dryer vent seems to be clogged. Looked at the dryer vent, and realized that the dryer vent rooftop vent was clogged and was good for cleaning. After getting confirmation togo ahead and start, I took apart the vents an attic space, climbed up onto the roof, handpicked all the dried up condensed lint, went back into the attic, cleaned out both 4 inch hard pipe runs, and then reconnected the 45° elbow connected to hard pipes ceiling the vents together with professional grade, metal tape, and then I turned on the dryer to make sure airflow was blowing through the vent and blowing out dryer vent lint before closing out. Customer is showing customer before and after photos. -Jeremiah V 08/16/24
Jake Kring. 08-15-2024. I arrived for a silver member tune up. I first spoke with the homeowner and found that the system has been running well and she had a filter for me to replace for her in the filter base located in the attic. I first inspected the condenser and found it to be dirty. I cleaned the system first and let it dry out while I inspected the system in the attic. I found the surge protectors to be working properly and the evaporator coil T be clean. I also found the 10 MFD capacitor to be reading 10.5 MFD under load and the amp draw to be well in manufacture range. I replaced the filter and checked the condenser. I found the capacitor to be a 45 MDF capacitor that is reading 43 MFD and is not recommended to read below 42 MFD. I informed the customer of the capacitor and we can replace it as a preventative repair at this time and prevent a additional diagnostic fee when it fails and we can still take advantage of a her club member discount today on the part. We decided to r
29JUL2024 Jason Brown Arrived for follow up on refrigerant install. Spoke with Barbara about the system. It’s working well I have no complaints about its performance. Disconnect power to equipment. Install 10kw heat kit. Wrap armaflex in tape to hide the liquid line, then covered lineset penetration with sheetmetal. Cleaned up silicone around disconnect. Got model and serial numbers for Barbara’s warranty certificate. Showed Barbara my work and cleaned up work areas. System is working properly at this time!
03JUN2024 Jason Brown Arrived to repair connection between polypropylene well tube and pvc connection. Replaced existing fitting with shark bite. Opened the water lines and it’s leaking on the copper side. Called Barbaras plumber with her. We left a message and I will follow up tomorrow around 1pm to verify scheduling. we will cover the cost of the repair.
Full system replacement with new 3.5 ton heat pump and air handler. New whip, disconnect and lineset. 1 year labor 10 year parts. Satisfaction guaranteed.
22MAY2024 Jason Brown Arrived for repeat customer leak search. Spoke with Barbara about the scope of work. Captured r22 in compressor and pressurized system to 400 psi nitrogen. Performed leak search on equipment with no hits. Monitored pressure and had a .01 psi drop about every 30 seconds. Inspected lineset. Lineset runs underground. Peeled back armaflex from around concrete penetration and performed leak search there. Immediately hit. Triple checked area to confirm leak. Discussed replacement options with Barbara. We are still deciding between Carrier and American Standard. With either system we are replacing the disconnect whip and lineset. The installation will come with a new easy to use thermostat. We will shift the heat pump over to accommodate the electrical meter. System is not working at this time. Please let us know if you need an additional portable AC, or anything in the mean time. Thank you!
21MAY2024 Jason Brown Arrived for no cool. Spoke with Barbara about the systems performance. It’s not cooling. I let it run today so I could come home to a cool house and it’s just not cooling. I shut the system off. Inspected Airhandler and heat pump. Found the evap coil frozen solid. I cannot work on the system while the evap is frozen. Will have office call in the morning to reschedule.
New property, for current customer. Left a voice message with Homeowner and let myself in to inspect home to be a rental property. Home was built in 2016, system is original to home. 2016 split 2 1/2 ton system with 95% gas furnace in attic. Inspected return duct and filter and replaced 14 x 30 filter included with blue shield plan. Inspected thermostat, and it has a common wire but no battery back up. This means that if power is removed either by unplugging the furnace or loss of power to the house, the thermostat will reset and need to be reprogrammed. The return ductwork at 114 inch duct on a 14 x 30 grill looks to be under size for a 1250 square-foot home, providing approximately 420/1000 needed CFM of airflow. This may present itself as an issue during very hot or very cold days as the system struggles to reach set point in the thermostat. Recommend adding additional return duct to the living area and / or bedrooms to compensate. Went outside and washed condenser thoroughly from
Jake K. I arrived for a new customer system replacement opportunity. I spoke with the home owner and he showed me the location of the indoor and outdoor systems. I found the air handler to be a two peace set up with an air conditioner condenser. I explained the cost difference between an air conditioner and a heat pump set up and how it can save cost on their utilities during the winter but the cost of purchasing the heat pump set up is more. We also went over financing options for the system replacement. The new system will have a 10 year parts warranty and a 1 year labor warranty. The new systems will be set on a new condenser pad and new pump ups to bring it up to code. The indoor system I’ll be set on a filter base and will be taller than the existing system. The new system will be a one piece set up. If the homeowner goes with a ac set up I recommended to go with a 20KW electric heater and if they go with a heat pump I recommended to go with a 15KW heat strip kit due to the heat p
19MAR2024 Jason Brown Arrived for recently out no heat. Spoke with the homeowners about the systems performance. It’s been intermittently working we had a friend first then you guys out to look at it, they didn’t find anything and we didn’t run it for about a week after he left. However we tried to use it and it’s not doing anything. If you cycle the fan it comes on, and the AC has worked. Homeowner showed me to the attic and opened the straits for me. When I saw the equipment I immediately noticed the drain line disconnected from the evap coil, and the pan full of water. Furnace is sitting on 2x4s and above water level. Cycled heating at the thermostat. Found humming coming from equipment and board only delivering 68v to the inducer motor. Disconnected power to equipment and inspected board. Found inducer pins discolored and damaged. While looking at the equipment I noticed the ductwork is undersized for this system. Spoke with homeowner about my findings. We decided to think about th