Issac was very fast in arriving, was very professional and was able to assist us with getting freon. It was a smoking hot day and most companies couldn't help us for at least 5 days... I hope I don't need service again but if and when I do I will most definatley use their service again.
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Unhappy outcome. The technician was great. The outcome is that we need a new unit. The tech was very open and explained everything. He gave prices on repairing v/s replacing. Great asset to the company.
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Thank you for educating us and giving us good options. Thanks for the great service.
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Overall Experience
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Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
This company had me at hello. Our first interaction was 9 years ago, middle of August and our capacitor went out. We called, they set it up, Kai (the owner himself) came out and made the repair. We signed up for the silver service for $19.99 a month to maintain our unit and get us a discount on any services or repairs. Every technician we’ve had our has been professional, kind and very knowledgeable. Never a bad experience and seem to always go above and beyond to make sure we are satisfied.
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Overall Experience
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Convenience
17FEB2023 Jason B Arrived for fall tune up, spoke with homeowner about the systems performance. We had an issue with the door switch not closing please be careful to secure the door shut. Inspected coil, blower cabinet, motor, and all components at the furnace. Found some rust stops on top of inducer. Pull blower and inspect secondary heat exchanger. Found secondary heat exchanger dirty and in need of cleaning. Found gas pressure high at 3.8 iwc. Cycled system into heating and tested heat rise. Heat rise 65 picked up 25 ppm CO on a 15min run time. Spoke with homeowner and explained I would need to pull the heat exchanger. Remove gas manifold, flue, inducer, and all components infront of the heat exchanger. Pull primary and secondary heat exchanger. Found heat exchanger leaking around folds a long top. Called carrier for availability. Spoke with homeowner about pricing and availability. We decided to go ahead and replace the heat exchanger. Reassembled equipment and cycled heating. Syst
Dryer vent cleaning, attic discharge. Dryer exhaust vent is 20 feet going from downstairs through attic and out a steep pitched roof between hip joints. Spoke with homeowner and they have had an issue with dryer vent building up water and needing to be cleaned often. After inspecting inside, outside, in the attic, and with inspection camera, discovered that the dryer vent is impacted at most of the turns, and very thickly impacted at the exhaust point on the steep roof. Unable to gain access to the rooftop due to pitch, and unable to clean by hand from attic side due to the height in the attic. After using spinning brush to thoroughly clean other joints and punch through several openings in the exhaust vent, I was able to clear 90% of the lint from the vent. The only remaining lint is the impacted portions at the rooftop exhaust. Shorten dryer exhaust hose and reattached everything after cleaning the surrounding areas. Breaker head flipped for the dryer before my arrival so I turned it
Two system silver club heating maintenance. Joe(JC)Ritchal. 12/05/2022 Performed full system evaluation and safety inspection. Checked blower motors, blower wheels, inducer motors, burners, hot surface igniters, gas valves, gas pressure, gas lines, flues, drain line, float switches, drain pans, safeties and performed carbon monoxide test. System is operating correctly at this time.
I arrived for a no cool call on a previous customer. I first spoke with the homeowner and found that the system has not keep cool from the duct cleaning we preformed in June. We discussed what the system is doing and that it runs all day without shutting off and the most recent utility bill was about $800. I explained that there is a diagnostic fee for me to inspect the system and find what the problem is. I found the heat to be running the same time as the ac. I found the thermostat batteries to be low and the display to be fading in and out. I replaced the batteries and found the same to come on in ac mode only. I cycled the system on and off three times and found the system to respond to the commands given. This system may take a full day to pull the temperature down due to the system being miss matched and the system being undersized for the house. If you have any other issues please contact us and we will be happy to help in anyway we can.
Jesse 9/1/22 arrived at job found door switch was not made so I taped it up missing latch on left side so it is screwed in with a 1/4 in screw unit working
Silver club/Blue Shield maintenance. The blue shield is for a mini split. Joe(JC)Ritchal 08/31/22. Performed full system evaluation and safety check. Checked refrigerant charge, checked sub cool, checked compressor and fan motor amp draw‘s, check dual run capacitor, checked evaporator coil, checked blower motor and blower wheel, checked flu and gas line, checked drain pan and float switches, washed out condenser coil‘s and washed reusable filters for the mini split. System is operating correctly at this time.
Silver Club call out for wiring issues. Customer had lightning strike home a few weeks back, and their thermostat was acting odd, in that, it would not turn on when the temperature was set down. Husband set temperature up, then down again and it was working again, but customer wanted peace of mind to make sure no issues might have occurred to either of the two Lennox Split Systems. Checked both thermostats and no burnt wiring or issues were found. Checked both furnace control boards, capacitors, wiring and attic vents and no issues were found. Checked outside disconnects, wiring, capacitors, compressors and fan motors and no issues were found. Both systems working well at this time. Talked about surge protectors with customer, and explained that more than likely the existing GFCI outlets took the hits for most of the home. Customer asked me to bill them the service call fee.
Came out to call to give estimate. Customer wanted a diagnostic of the system to see what was wrong with it and if it can be repaired or if it needs to be replaced. Customer is going through his insurance to fix or replace the system. Checked system over and found batteries dead in thermostat. After I replaced the customer supplied batteries I went to the system to diagnose it. Found system getting proper power supply through the transformer but nothing operating through the control board. At this moment the control board needs to be replaced before I can go any further with the system. The furnace and ac will not operate without the control board. Told customer I could look into getting the control board, but may not be able to locate one. There’s no telling what else could be wrong with the system. Unit should be replaced due to age, condition and being inoperable.
Silver club ac tune up on 2016 Carrier split system, spoke with homeowner and there has been some extra noise from the condenser but it has been running and keeping the home cool. Started outside and cycled system on and there was a vibration noise from the condensing unit. Tightened fan motor lugs 1/4 to 1 full turn in all 4 points and noise went away. Checked system level and washed condenser thoroughly. Checked dual capacitor and contactor and electrical connections. Checked disconnect and connections. Checked both surge protectors. Went in attic and changed customer supplied 20x24x1 filter. Checked ductwork, seals, evaporator coil, drain line and blower. Flushed drain with 1 gallon of water. Cycled system on and checked refrigerant pressure, temperature split and amp draws. System is working well at this time. Spoke with customer about surge protectors and expected life for them, also talked about filters and customer is going to pick up some more for the next time we are out.
Came out to call for system not keeping up. Customer stated that we were out last month to do a duct cleaning and did some extra cleaning of the blower wheel, and evaporator coil. Customer was concerned that something may have happen due to the cleaning. Told customer that I would do a complimentary check of the system and make sure it’s functioning properly. I inspected attic ductwork, equipment, insulation levels and temperature of attic. All ductwork was attached properly, and nothing had come loose. The system is short on return air, so I recommended customer have another return cut in. The insulation levels need to be raised by at least 7”. Checked over system amps, temperatures and pressures of condenser. System is a 2.5 ton unit on a home that’s close to 1700 sqft with elevated ceilings. Unit is struggling to keep temperature in home consistent due to record heat we’ve been having. Recommended customer upsize unit to a 3 or 3.5 ton system and do the other recommendations I have
Came out to call for a system not cooling properly. Customer stated that the system was freezing up and wasn’t cooling the home. Customers husband changed the filters, washed the condenser coil and made sure it was thawed out before I arrived. She stated that the unit has needed refrigerant added in the past and they believe it probably needs some again. I checked the unit over and did find it low on refrigerant. Went over options with customer and even discussed replacement. Customer is wanting to wait on replacement until they sell another property they own, and just wanted charged in the meantime. I added 2.1lbs of R22 to system to get it cooling properly again. Customer stated that they will reach out when ready to move forward with replacement.
Arrived on 29 June for a no cool found that the compressor capacitor was bad customer authorized replacement everything‘s running within manufacturer specifications at this time.
Arrived on 31 May for PC tuneup times to pick it all capacitors and blowers and drain lines as well as the evaporator’s everything was clean in tiptop shape. Check contactor capacitor on both units as well as amps Check charge on both units everything’s wrong with the manufacture specifications also clean condensers and change filters in the home.
Came out to give an estimate for replacement of an existing 1.5 Ton System. Gave an estimate to replace existing system with a 2 ton Carrier 15 Seer heat pump and air handler.
2022APR19 Left estimate for duct, blower and coil cleaning. The system has a lot of construction debris in it from recent renovations. Returns will need a level 2 clean and supplies can be cleaned with level 1. Also left an estimate to address drain issues by adding a float safety switch, leveling the drain pan and cleaning out the condensate line from any debris buildup.