Unhappy outcome. The technician was great. The outcome is that we need a new unit. The tech was very open and explained everything. He gave prices on repairing v/s replacing. Great asset to the company.
Thank you for educating us and giving us good options. Thanks for the great service.
Very professiinal and knowegeable.
Great job friendly nice to talk to
This company had me at hello. Our first interaction was 9 years ago, middle of August and our capacitor went out. We called, they set it up, Kai (the owner himself) came out and made the repair. We signed up for the silver service for $19.99 a month to maintain our unit and get us a discount on any services or repairs. Every technician we’ve had our has been professional, kind and very knowledgeable. Never a bad experience and seem to always go above and beyond to make sure we are satisfied.
Arrived for non member AC no cool. Fan motor was not starting and causing the high limit to trip. Found that the issue was a bad capacitor. Replaced the 80/5 run capacitor and everything came on properly. Refrigerant pressures checked out good as well. Only potential other issue found is a pitted contactor. Unit is 16 years old and uses R22 refrigerant. Overall the system is now working properly and cooling the house well.
Arrive seven me to conduct an AC p.m. change filter check contact capacitors checked blower check evaporator flush drain line with water no issues were found and checked charge.
Summer tune up on Lennox high efficiency systems. Washed both condensers, checked dual capacitors, cleaned contactors from spider webs, checked hard start kit, changed both filters and inspected inside units in attic. Upstairs unit is txv metered and downstairs is piston. Checked evaporator coils, drain lines, blowers and drain pans. Cycled both systems on and checked refrigerant charge, amps and outside temperature splits. Both systems are working well at this time. Talked to customer about changing filters out monthly, to help get more dander out of the living space. Also talked about our air cleaners and how they work.
Came out to call for a system no heating properly. Customer stated that the system didnâ€™t seem to cool or heat well lately and wanted it checked to see why itâ€™s not working well. I Inspected the system and found the common wire for the capacitor to be burnt off, which was not allowing proper power to go through the capacitor to feed the compressor or fan motor. Capacitor is still within range, so it doesnâ€™t need to be replaced. Showed customer and discussed repair needed and also talked about checking the system thoroughly. Customer had me do the wire repair. I then cycled the system on and checked operation. Found that the system was not quite reading recommended charge pressures, this is an indication that the system is low on refrigerant. After discussing with customer about refrigerant needed and discussing possibilities of replacement, customer chose to go with adding refrigerant for now and see how the system operates. I added .8lbs of R -22 to get correct superheat. I do h
Arrived to no heat service call found 90% drainline to furnace frozen solid. Cut line so unit could drain into a bucket. Customer aware of line cut. Customer will put line back together or call if service is needed. System is heating into tempory drain setup at this time.
I arrived for a new customer no heat call. I first spoke with the homeowner and and found that the heater runs all the time but wonâ€™t heat the house properly. I inspected the system and found the 15KW heat to be wired to run on only one heat strip. The power from the breaker box to the furnace in undersized from the construction of the home. I suspect that the system was unwired so the 15KW heat will not trip the single 60 amp breaker. I made this aware to the homeowner and told them that they are only heating about 33% of the systems capabilities. This one heat strip and blower motor are running at 23 amps. I wired all threes heat strips and for the total amp draw was 65 amp with all heating elements running. This is over the 60 amp recommendation. I wired two heat strip to run on one 60 amp breaker and the system is running at 45 amps. This is about 66% of the systems total heating capabilities. I recommended to have a electrician install a 30 amp breaker in the main breaker box an
Arrived to service call. Customer in process of selling house and needed unit serviced. System is a lennox from 2014. Furnace is high efficiency. Performed heat tune up. Cleaned flame sensors and tested igniter. Test induced draft motor. Test capacitor and motor amp draw. All capacitor and amp draw in range. Gas pressure and temperature rise in range. Visually checked heat exchangers. No issues found. No c.o. Detected. All drains are clear. No rusting on furnace. Cycled unit multiple times to insure that all safeties are working and unit running as designed. System is heating at this time. Furnace is in good condition and in great working order. Evaporator coil in good condition has normal wear and tear but is in good operating order. Inspected air conditioning. All capacitor and amp draw in range. It is too cold today outside to get accurate refrigerant levels however air conditioning is in good condition and running as designed. No issues found with system at this time.
Performed preventative maintenance on furnace for customer. Customer will take care of filters. I inspected the blower assembly, motor, electrical components, heat exchanger, burners, flame sensor, ignitor, gas valve, inducer motor, heat drains, and overall condition of equipment and ductwork. Cleaned flame sensor and brushed dust off the components. Checked furnace operation, wiring, amps, temperature rise and gas pressure. Recommended duct cleaning. System is heating properly within manufactured specifications at this time. Also checked mini split filters, amps, and systems operation.
Came out to customers home for a no heat call. Customer stated that they just moved in recently and the heater wasnâ€™t working properly. The home had a nest thermostat installed before they moved in and she was able to operate it, but only the fan would come on. I checked system over and found only the blower running when calling for heat. I checked the thermostat and went through equipment settings. The thermostat was set up for electric heat instead of gas, which was the cause of the blower running with no heat. I reprogrammed the settings to match the unit, and cycled the heat on. System started up with no issues, and system cycled off properly. Discussed with customer about maintenance upkeep and filters.
Replace TXVN heat pump add refrigerant up to 3 pounds
I arrived on a silver membership no heat recall. I inspected the system and found the plug to the furnace to be unplugged causing the system to not cycle on. I applied power to the system and cycled the system on and off multiple times. I checked the systems components and found no further issues at this time.
Preformed fall service on 90% condensing furnace cleaned flame sensor checked blower amps they read 4.2. Checked capacitor it read 4.7 considered weak at 4.7 informed customer that capacitor will need to be replaced in the spring also offered surge protector for the indoor unit customer was interested and wants it brought back up in the spring or may call In between to have one installed. Customer changes filters regularly ðŸ˜induced draft motor running at 2.24 of 2.35 amps system,blower and evaporator where clean. System operating correctly at this time.
Preformed fall service on 80% furnace checked igniter it read 49 and cleaned flame sensor indoor blower amps where 4.7 temperature rise was good the evaporator was clean. Customer changes filter regularly ðŸ˜which I changed while I was here. system has surge protectors indoors and out and both have green lights the capacitor read 10uf of 10uf induce draft motor pulling correct amps system operating correctly at this this time. installation looked really good in the attic all ductwork was nice and hung correctly. visually inspected hot water tank offered a flush during the maintenance customer did not want to do at this time hot water tank looked good not incredibly old either.
Rescheduling to make TXV repair then will perform both tuneups
Arrived to no water and no heat service call and performed system evaluation. Found breakers tripped. Reset breakers and water heater and heater started working. Took amp draws they are in range. Water heater and heater are working. OG&E is doing work in area believe breakers tripped from work being done. Collected service fee customer will call back if any more issues and we will comeback to check system and service fee will be already payed.