Kianoosh is always professional, friendly and precise. We request him each time I call. He always has a smile on his face and is perfectly pleasant. He is a real GEM!
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Excellent service every time. Very professional and Knowledgeable. Make the customer a priority. Find and fix problems every time out. And don't kill you on the price. Would recomend Interstate H&A to all my family and friends..
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Kianoosh is always a joy to have in out home. He is polite, friendly, and very knowledgeable in his field. Thorough and patient, Kianoosh always makes sure to answer any questions or concerns I have and never makes me feel silly for asking.
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Issac was very fast in arriving, was very professional and was able to assist us with getting freon. It was a smoking hot day and most companies couldn't help us for at least 5 days... I hope I don't need service again but if and when I do I will most definatley use their service again.
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Unhappy outcome. The technician was great. The outcome is that we need a new unit. The tech was very open and explained everything. He gave prices on repairing v/s replacing. Great asset to the company.
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Thank you for educating us and giving us good options. Thanks for the great service.
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This company had me at hello. Our first interaction was 9 years ago, middle of August and our capacitor went out. We called, they set it up, Kai (the owner himself) came out and made the repair. We signed up for the silver service for $19.99 a month to maintain our unit and get us a discount on any services or repairs. Every technician we’ve had our has been professional, kind and very knowledgeable. Never a bad experience and seem to always go above and beyond to make sure we are satisfied.
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03JUN2024 Jason Brown Arrived to repair connection between polypropylene well tube and pvc connection. Replaced existing fitting with shark bite. Opened the water lines and it’s leaking on the copper side. Called Barbaras plumber with her. We left a message and I will follow up tomorrow around 1pm to verify scheduling. we will cover the cost of the repair.
Full system replacement with new 3.5 ton heat pump and air handler. New whip, disconnect and lineset. 1 year labor 10 year parts. Satisfaction guaranteed.
22MAY2024 Jason Brown Arrived for repeat customer leak search. Spoke with Barbara about the scope of work. Captured r22 in compressor and pressurized system to 400 psi nitrogen. Performed leak search on equipment with no hits. Monitored pressure and had a .01 psi drop about every 30 seconds. Inspected lineset. Lineset runs underground. Peeled back armaflex from around concrete penetration and performed leak search there. Immediately hit. Triple checked area to confirm leak. Discussed replacement options with Barbara. We are still deciding between Carrier and American Standard. With either system we are replacing the disconnect whip and lineset. The installation will come with a new easy to use thermostat. We will shift the heat pump over to accommodate the electrical meter. System is not working at this time. Please let us know if you need an additional portable AC, or anything in the mean time. Thank you!
21MAY2024 Jason Brown Arrived for no cool. Spoke with Barbara about the systems performance. It’s not cooling. I let it run today so I could come home to a cool house and it’s just not cooling. I shut the system off. Inspected Airhandler and heat pump. Found the evap coil frozen solid. I cannot work on the system while the evap is frozen. Will have office call in the morning to reschedule.
New property, for current customer. Left a voice message with Homeowner and let myself in to inspect home to be a rental property. Home was built in 2016, system is original to home. 2016 split 2 1/2 ton system with 95% gas furnace in attic. Inspected return duct and filter and replaced 14 x 30 filter included with blue shield plan. Inspected thermostat, and it has a common wire but no battery back up. This means that if power is removed either by unplugging the furnace or loss of power to the house, the thermostat will reset and need to be reprogrammed. The return ductwork at 114 inch duct on a 14 x 30 grill looks to be under size for a 1250 square-foot home, providing approximately 420/1000 needed CFM of airflow. This may present itself as an issue during very hot or very cold days as the system struggles to reach set point in the thermostat. Recommend adding additional return duct to the living area and / or bedrooms to compensate. Went outside and washed condenser thoroughly from
Jake K. I arrived for a new customer system replacement opportunity. I spoke with the home owner and he showed me the location of the indoor and outdoor systems. I found the air handler to be a two peace set up with an air conditioner condenser. I explained the cost difference between an air conditioner and a heat pump set up and how it can save cost on their utilities during the winter but the cost of purchasing the heat pump set up is more. We also went over financing options for the system replacement. The new system will have a 10 year parts warranty and a 1 year labor warranty. The new systems will be set on a new condenser pad and new pump ups to bring it up to code. The indoor system I’ll be set on a filter base and will be taller than the existing system. The new system will be a one piece set up. If the homeowner goes with a ac set up I recommended to go with a 20KW electric heater and if they go with a heat pump I recommended to go with a 15KW heat strip kit due to the heat p
19MAR2024 Jason Brown Arrived for recently out no heat. Spoke with the homeowners about the systems performance. It’s been intermittently working we had a friend first then you guys out to look at it, they didn’t find anything and we didn’t run it for about a week after he left. However we tried to use it and it’s not doing anything. If you cycle the fan it comes on, and the AC has worked. Homeowner showed me to the attic and opened the straits for me. When I saw the equipment I immediately noticed the drain line disconnected from the evap coil, and the pan full of water. Furnace is sitting on 2x4s and above water level. Cycled heating at the thermostat. Found humming coming from equipment and board only delivering 68v to the inducer motor. Disconnected power to equipment and inspected board. Found inducer pins discolored and damaged. While looking at the equipment I noticed the ductwork is undersized for this system. Spoke with homeowner about my findings. We decided to think about th
Came out to call for a system not heating properly. Customer stated that they had issues with the heater and had a family friend come out this weekend that has experience in HVAC. He let them know what was possibly the issue, but the system was operating, up until today. Customer had system turned off at the thermostat, so I had her turn it on. I checked system operation and found it working properly, but in need of some maintenance. Flame sensor was dirty, and so were the burners. Pulled blower and inspected the heat exchanger and evaporator coil. No failures in the heat exchanger of what I could see and the evaporator coil was clear of many major build up. Told customer I would clean necessary components and test system to verify it’s operating properly. Customer also had a thermostat that I helped hook up. I cleaned the flame sensor and dust off the burners. Checked amps, temperatures and gas pressure of system. Systems temperature rise was within range and no immediate mechanical f
Jake K. I arrived for a friends and family fall tune up. I first spoke with the homeowner and found the system to be running well. She showed me the thermostat and I found the system set to emergency heat on this 58 deg day. We discussed how the system runs in heat pump mode and when it’s best to switch it to emergency heat vs heat pump modes. She should me the location on the indoor unit and I inspected the downflow air handler. I did find the blower wheel to be a little dirty but still running well. I did find the evaporator coil to be mostly clean but the fins on the coil are starting to corrode. This can make it difficult to clean the coil if it were to be done. By trying to clean the evaporator coil it could cause more damage to the evaporator than what it might be worth trying to get it clean vs how dirty it is and how much damage might possibly be done to the coil. The system in the shape it is in now is running well and all electrical components are within all manufacturers ran
06FEB2024 Jason Brown Arrived for ductwork estimate. Spoke with Iva about the systems performance. My living/kitchen area is staying colder than the rest of the home. Currently the system is a downflow with 2 supply runs coming from the downflow platform and going to our front office and master. Our office has too much airflow and is staying very hot. Our bedroom has slightly too much airflow, however I’m hesitant to remove that register as we may want the additional cooling. Inspected ductwork furnace Ac and coil. Discussed options and future plans. We decided to get a couple estimates for the ductwork. While out I checked over major components of equipment as the warranty ends in two weeks. Found the air conditioner’s run capacitor reading 0/70 on the hermetic leg. I found the blower wheel, cabinet, and coil coated and Sheetrock dust and recommend a duct cleaning once renovations are complete. Attached are discussed estimates. If you have any questions please feel free to reach out
Silver club furnace tune up on 2016 Carrier split system. Spoke with homeowner, and thermostat has been working great since last visit. They’ve had it set on auto and 72°. Check filter and replace 20 x 25 x 1 filter. Went in attic and inspected ductwork, inducer, motor, flu, evaporator coil, blower, heat exchanger. Clean flame sensor, clean burner crossovers. Checked surge protector, and cycled system on. Checked order of operation, gas pressure, replaced gas caps and temperature split. Checked blower amps and inducer amps. System is working well at this time!
Came out to call for a system not heating properly. Customer stated that it will run for a little bit, then it will shut off and never maintain temperature. Customer had an issue a couple years back with the condensation line freezing up. Checked system over and found the line frozen up again and the units drain backing up and causing a pressure switch issue. Customer had ran heat tape halfway down the line, but not the rest of it and it froze there. Part of the pipe was cracked, so I had to replace part of the line. Then I ran customers supplied heat tape the remainder of the line and reinsulated the pvc line. Cycled system on and unit reached set temp by the time I was done cleaning up. System is now heating properly.
Came out to call for a system not heating properly. Tenant stated that the system wasn’t operating like it should, and nothing was coming on. I checked the system over and found the unit to have lost power. I checked the outlet and had proper voltage, checked the door switch and had voltage there as well. Found the control board to have an intermittent power supply issue due to a short on the back of the board, causing the unit to only supply partial power randomly. Discussed with owner of property about repair needed. Customer is selling home and needed the repair done. I picked up the control board, and came back to install it. After installing the new control board, I double checked operation and did some minor cleaning/adjustments of components. System is now heating properly.
15DEC2023 Jason Brown Arrived for new customer non club tune up service. Spoke with homeowner about the systems performance. It’s all working, I would just like the equipment looked over. No one’s really ever looked at it. I also have a new thermostat I’d like installed. Went over pricing for thermostat install with homeowner cycled equipment into heating at existing thermostat. Disconnect power to equipment inspect ductwork, coil, heat exchanger, blower motor, inducer, clean flame sensor, brush out secondary heat exchanger. Verify plenums are clear. Tape coil insulation back into place. Reassemble equipment and cycle system in all stages. Measure heat rise, gas pressure, and all components. Reassemble equipment and disconnect power to furnace. Install new thermostat with level. Homeowner confirmed the paint lines were okay. Verify system operation in all stages. Discussed finding with homeowner. We had a miscommunication on pricing. Adjusted price to accommodate homeowner. System