Unhappy outcome. The technician was great. The outcome is that we need a new unit. The tech was very open and explained everything. He gave prices on repairing v/s replacing. Great asset to the company.
Thank you for educating us and giving us good options. Thanks for the great service.
Very professiinal and knowegeable.
Great job friendly nice to talk to
This company had me at hello. Our first interaction was 9 years ago, middle of August and our capacitor went out. We called, they set it up, Kai (the owner himself) came out and made the repair. We signed up for the silver service for $19.99 a month to maintain our unit and get us a discount on any services or repairs. Every technician we’ve had our has been professional, kind and very knowledgeable. Never a bad experience and seem to always go above and beyond to make sure we are satisfied.
Arrived to no heat service call found 90% drainline to furnace frozen solid. Cut line so unit could drain into a bucket. Customer aware of line cut. Customer will put line back together or call if service is needed. System is heating into tempory drain setup at this time.
I arrived for a new customer no heat call. I first spoke with the homeowner and and found that the heater runs all the time but wonâ€™t heat the house properly. I inspected the system and found the 15KW heat to be wired to run on only one heat strip. The power from the breaker box to the furnace in undersized from the construction of the home. I suspect that the system was unwired so the 15KW heat will not trip the single 60 amp breaker. I made this aware to the homeowner and told them that they are only heating about 33% of the systems capabilities. This one heat strip and blower motor are running at 23 amps. I wired all threes heat strips and for the total amp draw was 65 amp with all heating elements running. This is over the 60 amp recommendation. I wired two heat strip to run on one 60 amp breaker and the system is running at 45 amps. This is about 66% of the systems total heating capabilities. I recommended to have a electrician install a 30 amp breaker in the main breaker box an
Arrived to service call. Customer in process of selling house and needed unit serviced. System is a lennox from 2014. Furnace is high efficiency. Performed heat tune up. Cleaned flame sensors and tested igniter. Test induced draft motor. Test capacitor and motor amp draw. All capacitor and amp draw in range. Gas pressure and temperature rise in range. Visually checked heat exchangers. No issues found. No c.o. Detected. All drains are clear. No rusting on furnace. Cycled unit multiple times to insure that all safeties are working and unit running as designed. System is heating at this time. Furnace is in good condition and in great working order. Evaporator coil in good condition has normal wear and tear but is in good operating order. Inspected air conditioning. All capacitor and amp draw in range. It is too cold today outside to get accurate refrigerant levels however air conditioning is in good condition and running as designed. No issues found with system at this time.
Performed preventative maintenance on furnace for customer. Customer will take care of filters. I inspected the blower assembly, motor, electrical components, heat exchanger, burners, flame sensor, ignitor, gas valve, inducer motor, heat drains, and overall condition of equipment and ductwork. Cleaned flame sensor and brushed dust off the components. Checked furnace operation, wiring, amps, temperature rise and gas pressure. Recommended duct cleaning. System is heating properly within manufactured specifications at this time. Also checked mini split filters, amps, and systems operation.
Came out to customers home for a no heat call. Customer stated that they just moved in recently and the heater wasnâ€™t working properly. The home had a nest thermostat installed before they moved in and she was able to operate it, but only the fan would come on. I checked system over and found only the blower running when calling for heat. I checked the thermostat and went through equipment settings. The thermostat was set up for electric heat instead of gas, which was the cause of the blower running with no heat. I reprogrammed the settings to match the unit, and cycled the heat on. System started up with no issues, and system cycled off properly. Discussed with customer about maintenance upkeep and filters.
Replace TXVN heat pump add refrigerant up to 3 pounds
I arrived on a silver membership no heat recall. I inspected the system and found the plug to the furnace to be unplugged causing the system to not cycle on. I applied power to the system and cycled the system on and off multiple times. I checked the systems components and found no further issues at this time.
Preformed fall service on 90% condensing furnace cleaned flame sensor checked blower amps they read 4.2. Checked capacitor it read 4.7 considered weak at 4.7 informed customer that capacitor will need to be replaced in the spring also offered surge protector for the indoor unit customer was interested and wants it brought back up in the spring or may call In between to have one installed. Customer changes filters regularly ðŸ˜induced draft motor running at 2.24 of 2.35 amps system,blower and evaporator where clean. System operating correctly at this time.
Preformed fall service on 80% furnace checked igniter it read 49 and cleaned flame sensor indoor blower amps where 4.7 temperature rise was good the evaporator was clean. Customer changes filter regularly ðŸ˜which I changed while I was here. system has surge protectors indoors and out and both have green lights the capacitor read 10uf of 10uf induce draft motor pulling correct amps system operating correctly at this this time. installation looked really good in the attic all ductwork was nice and hung correctly. visually inspected hot water tank offered a flush during the maintenance customer did not want to do at this time hot water tank looked good not incredibly old either.
Rescheduling to make TXV repair then will perform both tuneups
Arrived to no water and no heat service call and performed system evaluation. Found breakers tripped. Reset breakers and water heater and heater started working. Took amp draws they are in range. Water heater and heater are working. OG&E is doing work in area believe breakers tripped from work being done. Collected service fee customer will call back if any more issues and we will comeback to check system and service fee will be already payed.
I arrived for a non member no heat call. I inspected the system and found the 60 amp breaker to have failed on this air handler. I wired around the breaker to get the homeowner heat. I checked and double checked that the breaker in the main breaker box is the correct size breaker for the electrical furnace and is controlling the electrical furnace. This system is protected with the proper size breaker. I am leaving this job on hold to find a breaker or heat kit and to price what it will take to repair this furnace to manufacture specifications.
I arrived to a no heat situation on a heat pump. During the inspection of the heat pump did notice that the low pressure switch was causing the unit to shut down and around the TXV in the heat pump there was frost. The heat pump does cycle on and off as well when the system does stabilize. Did find that the Capillary tube to the heat pump did break off most likely due to the unit rattling and that was causing the low pressure situation inside of the heat pump. The customer needs to speak with his wife before they will move forward with any repair or replacement which I did mention. I did also tell James that we have a finance company if they needed help with the repair. The customer will return a phone call to ask if and when they are ready. The unit has been shut down at the thermostat The customer has been informed that it is best to not try to run the unit. Please give us a call if you guys have any other questions.
Silver and blue club plan AC tune ups on Carrier split system and Mitsubishi ductless mini split systems. Customer just changed filters on main system. Washed condensers. Cleaned ductless head unit filters. Checked capacitor and contactor. Dual capacitor on carrier condenser is reading 4.7/5.0 mfd and may need to be changed in the next season or two. Checked ductless amps and volts. Checked inside temp accuracy. Ductless system is operating great at this time. Checked main system blower, and control board connections. Door to blower cabinet had a loose knob due to the tunes having broken in them over time, so I set a screw in door to help ensure it is held in place. Checked evaporator coil, float switch, drain pan and drain line. Flushed line with compressed nitrogen to ensure it is clean and free. Cycled system on and checked amps, volts and outside delta temps. All 3 surge protectors are working. Carrier system is running great at this time.
I arrived for a warranty no cool call. I first spoke with the homeowner and the issue was that the system was charged on last service and now the system runs but dose not cool. I inspected the indoor and outdoor system and found the condenser coil to be covered in oil and the system was running with hardly any refegerant. I pressured the system with nitrogen to 250 PSI and I found one stress fracture in one copper tube that comes from the compressor to the condenser coil. I made this issue aware to the homeowner and discussed what it would take to try and repair this component, replace the condenser coil and the cost difference in replacing the condenser itâ€™s self. We decided to try and fix this stress fracture on this copper tube. I explained that if there is another stress fracture in a different location it will not be covered under warranty. I noted the location of the leaking part with a video and attached it to this ticket. I solder the stress fracture pressure tested the syste