I required service on my furnace in the evening, but Interstate contacted technician Isaac James who was 20+ miles away and sent him to my home. Interstate had installed my system some 10+ years ago and it had worked flawlessly ever since, so I was glad to contact Interstate for service. Isaac was highly professional in every way, and since I had done heat and air work for a living years ago, I had some background from which to judge him. His knowledge of the system was impressive, he took NO shortcuts, despite the late hour, and he was a delight to talk with. He had to replace the condensate pump and had one on his truck. Suffice it to say I would not hesitate to call Interstate if I need any further service. To Kai, you have a real gem in Isaac. Don't let him get away!☺
Chris came out twice (raining first time so had to come back) very nice, answered all my questions and was quick & thorough. Would definitely recommend!
Technicians from Interstate Heat and Air are always very professional and do a great job
Brandon is a top-notch technician. He knows his business, cares about the satisfaction of the customer, and goes beyond the normal expectations to provide that satisfaction. Having once been an A/C service technician myself, I know what to look for, and I saw it all in Brandon. Interstate installed my system in 2012 and today was the first time I had any trouble ever. The condenser fan motor bushings finally wore out, and I know that kind of longevity is unusually good. Maybe I can get another 8 yrs from the new one!
I have used Interstate Heat/Air for several years. I have never been disappointed. They are professional and helpful. Adam was no different. They perform maintenance on my heating and air unit twice a year. if something needs attention, they fix it, but they don't try to talk you into anything that isn't broken. Today was a great day. Everything was fine. I have them replace my filters. They are always willing because I am too old and short to try.
Randy was very professional. He did an excellent job, suggested a couple of things, but was not pushy. I have always been pleased with technicians from Int H/A
Always do a great job and are true professionals
Excellent job by Adam. Very professional and got the job done in a timely manner. Thanks!
Came out to perform preventative maintenance on furnace. Discussed with customer about maintenance needed and any issues she may have. Customer stated her filters needed to be changed and that the heat has been running fine. Changed customer supplied filters. Did a thorough inspection of the blower assembly, electrical components, heat exchanger, burners, flame sensor, hsi, gas valve, ducting and overall condition of equipment in attic. Cleaned flame sensor and brushed dust off the components. Checked thermostat operation, wiring, capacitor, amps, temperature rise and gas pressure of furnace. Tested pressure and safety switches. System overall is good condition and is heating properly within manufactured specifications.
Came out to give estimate for replacement of existing Lennox furnace with a new 5 ton furnace. Went over estimates and changes per code requirements with customer.
Nathan arrived for a summer tune up. Customer equipment was installed in 2020 went threw and performed diagnostic and gave him a pdf in the picture section showing charge and air temp data. Went threw all electrical components and wiring connections making sure values were good and all connections were tight washed out condenser and took amp draws on compressor and condenser fan motor checking for work loads and efficiency ratings. Equipment is meeting manufacturer specifications and working properly at this time
05MAY2023 Jason Brown Arrived for new customer .no cool. Spoke with Chad about the systems performance. We had our water heater burst and damaged a board. I’ve jumped it to run heat for the fall but am ready to get this fixed. This is a rental however I am paying for all repairs. Inspected equipment. Found the board is an aux board for 08 model carrier communicating stat. Found coil dirty, blower dirty, and heat pump dirty. All caps and amps good. Spoke with homeowner about my findings. We decided to get the equipment cleaned up and instead of going back with a communicating stat we will go with a T6. Washed condenser coils, installed new T6 thermostat. Rewired equipment for non communicating. Cycled equipment in cooling checked pressures and amps. All good. Ran out of cleaner due to the amount of dirt. Spoke with homeowner and confirmed we were good to come back for a 3-5 Tuesday. 09MAY2023 Jason Brown Arrived to complete cleaning. Finished cleaning Evap coil. Pulled and cleaned ent
Nathan arrived at silver club member home for summer SERVICE. When I arrived the customer had the garage open for me and she requested I change her air filters for her. She provided the filters so I went ahead and changed them for her. She showed me were the thermostat was located and had the heater running so I left it and moved to the unit in the attic. Checked all electrical components making sure they were still operating and holding value. Inspected blower and evaporator coil for dirt and dust. I inspected the flue and plenums for air leaks. And made sure the ducts were properly supported in the attic. Moved outside to the condenser and started the AC as to inspect the cooling system. Went threw and cleaned the condenser of any dirt and dust. Checked the run start cap and the hard start kit we had installed for the home owner. Checked the contact for pitting and lose wiring. Took amp draws on start and run loads. Found no faults in ac tune up. All equipment is operational and
Silver club cooling maintenance. Joe(JC)Ritchal. 04/24/2023 Performed full system evaluation and safety inspection. I arrive to perform the customers annual spring service. The customer didn’t have any questions for me before I got started so I went ahead and checked the thermostat and then ran out my hose to wash out the condenser. The backyard was fairly overgrown and it was a little hard to get to the water Spicket but I was able to get it washed out without too much difficulty. I then went back and checked the furnace and evaporator coil the blower motor and blower wheel were in good shape along with the drain line and float switch however the evaporator coil was fairly dirty not enough to cause any noticeable issues at the moment but the customer the customer wanted me to go ahead and wash it out before it caused issues and was more of a problem. I clean the evaporator coil without too much difficulty. After letting the evaporator coil dry I checked the condenser motor and c
Came out to call for a system not cooling properly. Customer stated that the thermostat shows the AC should be on, but nothing is happening. I checked the system over and found the unit not operating due to a bad condensate pump. It was taking the 24 volts offline. Discussed with customer about repair needed. Customer approved new pump. I took out the old pump and showed customer it’s condition. Installed the new condensate pump in place and ran drain to it. Wired the drain pump back into the system and tested the pump and the unit. System is now operating normally. Discussed with customer about maintenance needed on system. Customer will look into having it done.
I arrived for a club member no heat call. I inspected the system and found the system to light about 1 and every 6 tries. I found the control board to be failing out on random codes that never were the same back to back. When the system is lit and running it will die out of pressure switch failure but never twice in a row. I also found the gas valve to be receiving 24V but not opening at times. I relocated the ground wire to multiple places trying to get the system to operate correctly. I cleaned and removed the induced draft motor and drain lines with no changes in the systems behavior. I made this aware to the homeowner and we discussed that we have replaced the gas valve twice in the past and this will be the systems third gas valve. We discussed pricing on the system repairs and a new furnace only. We decided to replace the gas valve control board and both pressure switches. The parts replaced will have a year warranty on the named parts. We also agreed to cut the cost into thirds.
I arrived for a recall on a tune up. The homeowner states that the system will not light and heat properly. I cycled the system on from the thermostat first and found the system to come on and heat with no issues. I cycled the system multiple times and found the system to run per on and off demand. I did find the induced draft motor to be extremely hot to the touch but the amp draw is within manufacture range of operation. I made this aware to the homeowner and we spoke about the system repairs cost in the past and possibly soon in the future and replacing the system.
14NOV2022 Jason B Arrived for fall tune up. Spoke with Homeowner about the systems performance. It’s working well. Cycled system into heating at the thermostat. Homeowner requested I move the car to inspect the furnace. Moved car to driveway. Inspected coil, blower cabinet, motor, capacitor, heat exchanger, HSI, pressure switch, and all components at the furnace. Verified float switches and all safeties work. 0ppm CO detected. No cracks found in heat exchanger. I did find the Surge protection out at furnace. Spoke with homeowner about my findings. We decided to replace the surge protector. Remove existing surge protector. Install new surge protector. Trim wires back to maximize efficiency. Verify proper amps. Cycle system into heating. System is running properly at this time. Changed customer provided filters. Re parked car.
Arrived at the customers house to preform silver club maintenance, was greeted by the customer and was shown where the thermostat and furnace was. Asked customer If she had started running the heat this year and she informed me she had and to her knowledge she said it has been working properly to her knowledge. While preforming maintenance checked all components of heater. Checked blower motor and inducer motor for proper volts, and amps. Also checked and cleaned flame sensor, igniter, proper gas valve operation in both stages. Checked blower wheel, electrical connections, pressure switches, heat exchanger for cracks or holes, checked evaporator to make sure it was clean. Overall system is working properly and no repairs needed at this time. Did talk talk to the customer about the importance of getting a carbon monoxide detector for the home. Also system did not have surge protection installed and recommend getting that protection for the system installed. Also system did not have a
I arrived for a club member compressor replacement. I arrived and removed the old compressor and flushed the line set. I then installed the new compressor and pressure tested the system to 350 psi. I then pulled a vacuum down to 500 microns and added 6 pounds of R410A. I cycled the system on and found it to be running properly.
Came out to call for a system not cooling properly. Customer stated that the system is coming on, but not cooling the home down. I checked the system over and found the unit engaging the fan motor, but not the compressor. Shut power off to system and checked internals of the AC. Found the capacitor to be depleted and not allowing the compressor to operate. Let homeowner know what needs to be replaced and also let him know that it is still under warranty. Part is covered under the parts warranty, but labor isn’t. I replaced the capacitor per customers approval, and washed the condenser coil thoroughly. Cycled system on and checked operation. Found unit running below recommended temperatures and pressures. Let customer know that the system needs refrigerant. Customer approved charging unit. Added 14oz’s of 410a to get system back in range. Discussed filters being changed and recommended maintenance plan to customer to help keep system running efficiently. Unit is now cooling properly at
I arrived to bid a customer supplied mini split in a garage. I inspected what the homeowner has and it’s a 115 V indoor and outdoor set up. They don’t have all the parts for the system to be installed and run. I added the materials to the cost of what they would need and then added my labor charge on to of what it would take to get it running. This job will be charged time and material. Anything additional will be added to the ticket.
Arrived on July 1 for an no cool Upon arrival found that the compressor was not coming on checked capacitor it was rated at 40/5 µF and was sitting at 40/5 µF Try to install a turbo to see if it makes any changes to the system will change was made also put on and tried a hard start kit with no change to the system the compressor is locked up at this time either need to replace the compressor the refrigerant and or the entire condenser.