A Krane technician, Daryl, came out on a freezing New Year's Day and got my old furnace running until a new one could be installed. The new furnace was in place and running less than 24 hours later, and Jeff Sparks came back to put the finishing touches on it a couple of days later. There was no extra charge for the initial service call. The communication was excellent throughout. I can't comment on the total price, because I wasn't in a position to shop around, but it's within the range I expected based on information online. Krane's reputation in the Waterford area seems to be well-earned.
