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Very nice and professional. Good suggestions and good 6 month maintenence check up
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Service was excellent by Loving Air and James Morris not happy with Rheem products.
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Dakota came out, got us an estimate on replacing heat pump/AC outdoor unit and indoor unit. He explained things thoroughly
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Response from Loving Air, Inc.:
Ron, Great service is what we strive for. Thank you for taking your time to leave us such a great review.
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Excellent service call Jim is very careful to explain what he is doing and the results of of the maintenance he accomplished.
Response from Loving Air, Inc.:
Mike, Glad to hear we provided excellent service and took great care of the maintenance on you system. Thank you for the review and have a great day.
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Response from Loving Air, Inc.:
David, Thank you for the great Rockstar compliment on Jimbob. Just don't say that to him we still need his head to be able to fit in his van. LOL. Glad to hear he could take care of you. Have a great day and let us know if you need anything else. Shane Loving
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Response from Loving Air, Inc.:
Leslie, Thank you for the review. Please let me know if you ever have any questions. Have a great day. Shane Loving
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It's nice to have a company show up on time.
Response from Loving Air, Inc.:
Thank you Ron. Glad to hear that we are providing the customer service that every customer should experience. Shane Loving Owner
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Professional caring honest
Response from Loving Air, Inc.:
Thank you for the review. We really do care about our customers and are always looking out for their best interest.
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Took the time to show and explain issues and options. Told me what was still under warranty and to call that company to save me cost and not disrupt the warranty. Just an honest and concerned professional who wanted me to get the best solution
Response from Loving Air, Inc.:
Thank you for the review. We are glad that we were able to get you taken care under the warranty.
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Nice to have a service company show up on time!
Response from Loving Air, Inc.:
Thank you for the 5 star review. We greatly appreciate the feed back. Please let us know if you have any questions.
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During my inspection today, the customer greeted me at the front door. They allowed me to come inside and they showed me around to all the equipment. They showed me the air filter(s). It was a 20 x 20. They then showed me the thermostat. It was a Nonprogrammable. They then showed me the indoor unit and the outdoor unit. I got started by turning the system off at the thermostat and made my way to the air handler. I inspected multiple different components on the system, including the blower wheel/motor(was dirty, but I cleaned it to the best of my ability), evaporator coil(was dirty but I cleaned it to the best of my ability), drain line (flushed drain line with a gallon of hot water and white vinegar), ductwork(dirty), electrical connections/components, etc. I checked all of these components for proper operation and cleanliness. As well as to make sure that nothing was damaged. I made my way to the outdoor unit. On the outdoor unit I inspected multiple different components as well,
Preformed maintenance inspection on heat pump system. Checked indoor coil and found it to be clean. Wiped down blower motor wheel per contract. Checked ductwork and it failed my inspection. Checked blower motor amp draw and found them to meet manufacturer set points. Checked outdoor coil and found it to be clean with no signs of leaks at this time. Checked outdoor capacitor and found it to meet manufacturer set points. Checked outdoor compressor and fan motor amp draw and found them to meet manufacturer set points. Checked pressures with gauges and found them to meet manufacturer set points with current outdoor temperature. System is in working condition at this time. Let customer pricing to get ductwork clean customer wants to talk with her husband before making a decision.
Upon arrival started with attic system found the blower motor and coil clean no leaks detected on indoor coil. Inspected electrical connections which were clean tight and secured. Drain line flowing properly at this time. When going to the outdoor unit found the coil clean no leaks detected. Electrical connections clean tight and secured system charge was in correct range. Found the bearing for condenser fan failed provided customer with options to adress this. Checking main level indoor found the motor and coil clean no leaks detected on coil at this time. Drain line flowing properly at this time. Found the outdoor unit leaning towards the home provided option to level system to help longevity. Found electrical connection clean secure no damage. Capacitor and condenser fan operating properly at this time. System charge is within manufacturer specifications at this time. Customer declined options at this time to for potential later date.
Upon my arrival today, the customer greeted me at the front door. They then allowed me to come inside and we met with the builder. They wanted a price to move the return ductwork because they are remodeling the inside of the home. I got in contact with Ryan Goring. And he’s building up the estimate and sending it over to the builder. I was unable to check that system out today because of the remodeling that was going on. I did check out the second system on the right side of the home. On that system, everything did check out good. I am giving the customer the option to do a two system duct cleaning once everything is finalized in the home to make sure that there isn’t a large amount of excess dust floating around in the home. All other information on the system is in my check sheet which I have emailed over to the customer.
Upon my arrival today, the customer greeted me at the door. He then allowed me to come inside and he showed me around all the equipment. He showed me the thermostat ,filters, the indoor unit and the outdoor unit. I asked him what was going on with the system and then he informed me that the breaker on the indoor unit kept tripping. He showed me the breaker. It was a 60amp breaker. So I went ahead and get started with the check. During my inspection I found that the breaker was not tripping automatically. I asked the customer if it took a while for the breaker to trip and he did inform me yes. While checking the outdoor unit, I noticed that the thermostat was not programmed correctly. The customer had installed his own thermostat, thinking that it was that, that was causing the issue. The thermostat was programmed for a conventional AC and furnace. I did give him the option to reprogram it correctly and he did go with this option. After the thermostat was reprogrammed, I was able to ch
Arrived at customers residence and was greeted by customer and was led to the thermostat and it is in heat mode and it is functioning properly inspected 2- 16x20 washable filters and they are extremely dirty at this time. Inspected evaporator coil and it is dirty on top and the underside,of coil. Inspected condensate drain is clear at this time. Inspected 2- 60 amp circuit breakers and they are functioning properly at this time. Inspected blower motor and wheel and they both are extremely dirty along with blower motor cabinet and closet with louvered door is extremely dirty at this time. Electrical connections are tight and neat to the components and wire nut connections are tight and neat as well inspected fan motor and blade and both are functioning properly at this time. Leak checked indoor and outdoor coils and found no evidence of leaks at this time. Blower motor has an amp draw of 2.6 amps at this time. Inspected 50/5 and it is weak at this time. Inspected outdoor condenser coi
Upon arrival spoke with customer. Customer had no complaints. Started looking over system and it was very dirty so I priced up to clean unit coil and blower. Spoke with customer and they didn’t want to do it at this time. They are going to try and clean them selves. Unit is level and drain is clear. Changed filter. Indoor is working good besides dirty. Went outside, all electrical checked within specs. Motors amped within specs. System has pressures on it but with dirty unit can’t be sure. Defrost is working at this time. Spoke with customer about humidifier and called Ryan and they also want to have myself and Ryan come look at the unit and see about moving it.
Upon arrival spoke with customer and they said no heat coming out of vents so they had the fire place going. Coil and blower clean, brushed blower in place. Wires all tight. Heat strips checked within specs. Unit is level. Went outside and found capacitor weak and contacter failed. All wires tight. Customer approved contractor but not capacitor so replaced it and started system. Pressures are within specs. Spoke with customer about water in water heater pan and he explained he did that and he takes care of the water heater. System is working at this time.
Upon arrival spoke with customer and she explained the outdoor was covered in ice. Filter is clean and new stat is set correctly and working. Went to basement to indoor unit. Wires are all tight and getting correct calls. Blower and coil is clean. Coil showing no signs of leak. Heat strips working properly. Unit is level and duct work is tight. Drain is clear at this time. Went outside and started checking over system. Contacter and capacitor checked within specs. Fan and compressor amped within specs. Refrigerant levels checked within specs. Found defrost board and sensor have failed and is not allowing system to defrost. Called and found system warranty ran out January 2023. Got price and availability for customer, and priced it up with a membership. Customer approved repairs with membership. 11-17-23 Upon arrival spoke with customer and started on outdoor unit. Shut power off pulled board and put new in place. Pulled sensor and out new in place. Put power back on and went inside
Upon arrival spoke with customer and he was very adamant about not wanting to replace the system. I explained the only way I would bring it up is if the system warranted that outcome. We went to the stat and turned it on. Filter was clean. Went into the attic and pulled unit apart. Unit is level. Drain is clear. Wires are tight. Coil is clean, no leaks but is rusted. Blower is clear. Heat strips checked within specs. Duct work checked within specs. Spoke to the customer about the bulb being out on the uv light and he is not concerned. Went to the outdoor unit, unit is unlevel. Coil is clear. Wires are all tight. Contacter is pitted. Fan and compressor amped within specs. Refrigerant levels checked out within specs. Capacitor checked within specs. Disconnect checked out wires tight. Spoke with customer and explained I had some options for him to try and help the system last longer. Customer explained he was on the fence because last tech explained system needed to be replaced and I ex
During today’s maintenance, I only found one thing that I wanted to bring to the customers attention. This is that the flame sensor for the furnace is damaged. I cleaned it off per membership, but did find some pitting on the flame sensor. I informed the customer of this he told me that he wanted me to write it up for him. I wrote it up two ways, one for me to order it from Trane and one for the customer to have us come back and install his supplied flame sensor. The customer didn’t go with any options at this time. All other components on the heating system is operating properly at this time. All other information is in my check sheet which I have emailed to the customer.
Upon arrival spoke with customer. Went to stats and turned both on. Went to attic, coil and blower are clean. Wires are tight. No leaks on coil. Unit is level. Duct work is all tight. System is getting call for outdoor unit and heat strips. Indoor unit is working properly at this time. Went outside, found contacter pitted. Found board was getting power for low voltage but not sending it threw. Once I reset board it came on. Started checking over system and found txv bulb the line had busted so txv is failed causing refrigerant not to cycle properly and cupausing unit to shut off as well. Called and system is under warranty so I got price for repair with warranty. Called customer and explained what was going on. Customer was confused with pricing because normally we are working on the mini splits and they are done hourly and main systems are done flat rate labor so I emailed over to customer and he is going to look at it and give us a call back. And as soon as he approves work we can
n Installed new mini split outdoor hook up refrigerant lines pressure tested soap bubbled joints no leakes pulled vacuum down on system to 130 microns. Release charger and started system up everthing was working within manufacturers specs. Customer was not there to sign or collect payment office will need to call customer and collect
Upon arrival spoke with customer. No major issues at this time. Filter is clean. Turned system on. Checked vents that I could get to and all have good air flow. Spoke with customer about her COPD and we spoke about uv lights. I explained a uv light could help the home with the dogs and animals. She agreed and asked for a price once I was done. I went to crawl, unit is level. Drain is clear. Safety’s are working properly. Coil and blower are clean. Heat strips are working properly. Wires all tight. No issues within indoor at this time. Went outside and cleaned outdoor coil. Contacter and capacitor checked within specs. Fan and compressor amped within specs. Refrigerant levels are within manufacturing specifications. Disconnect is tight and surge protector is working well at this time. Outdoor unit to the right side is very muddy he starting to show signs of erosion under pad. It could make the unit unleveled over time and could cause an issue. Spoke with customer about it but she was n
Upon arrival started checking over system and found once of the connections was leaking against. Tightened it up and got it to stop leaking. Pressurized system to 375psi and held for 25 mins. Pulled vacuum of 103 microns. Added 5lbs 7.7 oz (system called for 5lbs 7.3oz. Made sure everything was tight and stared system. Started getting code PC04 again on head unit. Called customer but he was on a conference call. He gave me a number for the tech support so I called with no answer so I left a message with my number and all to call back.