Chris did an amazing job! Definitely would request him again.
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From Stephanie answering the phone to Jeremy Strawser, it was clear and concise that the goal was to make sure they restored heat in my home this winter. While other companies stressed the issue at hand and possibly exaggerated the potential defective part(s), it was no obstacle for Jeremy. Loving Air definitely has a life-long customer thanks to those two individuals.
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Mike was awesome, explained everything that needed to be done. He told me the good and repaired the bad.
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He answered all my questions And explained it in a way I was able to understand
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Always prompt, very knowledgeable! Definitely wouldn’t have anyone else service our HVAC needs
Response from Loving Air, Inc.:
Missy, Thank you for the great review. Let us know if there is anything else we can do. Have a wonderful day.
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We have been very pleased with our service from Loving. James has been our technician a number of times and he is a processional and very knowledgeable. He is the best. We always recommend Loving to our friends.
Response from Loving Air, Inc.:
missy, Thank you for the great review I am glad we have taken great care of you each time. Have a great weekend. Shane Loving
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James was awesome! On time, respectful and very knowledgeable
Response from Loving Air, Inc.:
Thank you for letting us know how James did while taking care of your home. We appreciate you being a part of the Loving Air family.
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During my inspection today, the customer greeted me at the front door. They allowed me to come inside and they showed me around to all the equipment. They showed me the air filter(s). It was a 20 x 25. They then showed me the thermostat. It was a Nonprogrammable. They then showed me the indoor unit and the outdoor unit. I got started by turning the system off at the thermostat and made my way to the air handler. I inspected multiple different components on the system, including the blower wheel/motor, evaporator coil, drain line, ductwork, electrical connections/components, etc. I checked all of these components for proper operation and cleanliness. As well as to make sure that nothing was damaged. I made my way to the outdoor unit. On the outdoor unit I inspected multiple different components as well, including electrical connections/components, Condenser fan motor, Compressor, Motor amp draws, Refrigerant pressures(good), And the outdoor unit coil. Other technical information is
Preformed cooling inspection on heat pump system. Checked indoor coil and found it to be clean. Preformed leak search on coil and didn't find any leaks at this time. Wiped down blower motor wheel per contract. Checked blower motor capacitor and found it to meet manufacturer set points. Checked blower motor amp draw and found it to meet manufacturer set points. Checked outdoor coil and found it to meet manufacturer set points. Checked outdoor capacitor and found it to meet manufacturer set points. Checked outdoor compressor and fan motor amp draw and found it to meet manufacturer set points. Checked pressures with gauges and found them to meet manufacturer set points with current outdoor temperature. System is in working condition at this time.
Customer needs to talk with husband before signing system repairs. Rob gave me the OK to not get the signature. Preformed heating inspection on heat pump system. Perform Leak search on indoor coil and found a massive leak, took a video of Leak and showed it to customer. She wanted a territory Manager to come out for second opinion. Found indoor coil clean. Wiped down blower motor wheel per contract. Checked blower motor amp draw and found it to meet manufacturer set points. Checked outdoor coil and found it to be clean with no signs of leaks at this time. Checked outdoor capacitor and it failed my inspection. Checked compressor and outdoor fan motor amp draw and found them to meet manufacturer set points. Checked pressures with gauges and found them to be low. Gave pricing to customers for needed repairs.
Arrived to the customers home and greeted him at the door. spoke with the customer about how the system has been performing. Completed today’s maintenance inspection of heat pump. Completed maintenance inspection, checklist, performed all membership cleanings and uploaded pictures, and videos taken during inspection. went over concerns addressed from previous maintenance and today’s maintenance. Customer opted for contactor and capacitor replacement today while on site. Replaced contactor, capacitor confirmed system operation and return to service.b
Upon arrival customer Greeted me explained how they just had there carpets cleaned and were still wet. Customer showed access to basement furnace. Blower motor amping in correct range inspected flame sensor which was clean free of debris. Uv light was operating at this time gas pressures were in the correct range per manufacture specification at this time. The coil was clean free of debris no leaks at this time. Going to the outdoor unit found the coil clean free of debris. Capacitor was in the correct range per manufacture specification. Refrigerant pressures were in correct range at this time. When inspecting condenser motor found oil and the shaft had play.Provided customer with options at this time might do at a later date
All wiring is tight and in good condition. The emergency heat amps are in correct range per manufacturer specifications. I completed a complimentary refrigerant leak search on the system. No leaks found at this time. On the Trane system I found the blower capacitor and the heat pump run capacitor leaking oil. I prepared repair options for the customer. The customer declined options at this time.
Upon arrival customer showed location of thermostat filters and basement air handler. The filters are OK at this time light debris inspected duct work which is clean free of debris. Inspected blower motor which pulled and cleaned debris on wheel amping correctly. Heat strips withing correct range per manufacture specification. Coil is clean free of debris no leaks found at this time. Going to the outdoor unit electrical connections clean tight and secured coil clean free of debris. Charge on system within range 67/275. found the system to be operating properly at this time provided options to help better protect and aid system. Customer declined at this time but was interested in photo max.
I completed a complimentary refrigerant leak search on the system. I found the true suction line rubbed on the reversing valve copper line making a hole in it and it lost its refrigerant charge. I prepared a quote for the repair and presented it to the customer. The customer signed for the repair and our club membership.
Replaced transformer on indoor unit found there was a wire on the outdoor unit bare touching the unit. Once covered with electrical tape and 5amp fuse in place system began operating. Heat pump was operating properly at this time the outdoor fan shows signs of ware but is still within manufacture specifications. Informed customer of system and how with age components will begin to fail. At this time system is operating properly.
Upon arrival customer showed location of thermostat indoor unit. Removed blower and capacitor and put new motor and cap into place. Once installed aloud system to operate with motor amping properly along with capacitor system is operating as should.
Upon arrival customer showed location of thermostat and explain how husband tried switching the thermostat and replacing fuse for indoor. Checked voltage which system high voltage coming in but was not receiving 24 to the board. So far found the transformer to have failed causing system not to operate. Awaiting customer to have time to speak with husband in regards to maintenance agreement and repair.
Arrived at customers residence and was greeted by customer and was led to Ted REME Halo and it is functioning properly at this timethe thermostat and it it is functioning properly at this time.inspected REME Halo and it is functioning properly and light is functioning normally at this time.Refrigerant lines are tight and neat inspected CS1 safety switch and it is functioning properly at this time. Inspected eztrap safety switch and it is functioning properly at this time. Inspected condensate drain and it is clear at this time. Inspected drip pan under air handler and it is dry and float safety switch is functioning properly at this time. Refrigerant lines are tight and neat and Arma flex insulation is intact and without any visible defects at this time. Electrical connections are tight and neat to the components and wire nut connections are tight and neat as well. Inspected heater kit and it is functioning properly at this time and has an amp draw of 19.9 amps.inspected 60 amp circui
Upon arrival spoke with customer. Customer explained noise coming from indoor unit. Went to indoor unit and found wheel out of balance. Pulled housing and all and found housing cracked due to this. Priced up repair for customer and she wants to speak with the husband before making a choice. Coil is clear. Wires are tight. Heater kit is working well. Drain is clear. Went outside unit is level. Wires and motors all within specs. Refrigerant levels checked within specs. Disconnect wires are tight. Spoke with customer about water heaters and surge protectors but customer was not interest at this time. Will be giving customer call next week to see if she or her husband have any questions about the job.
u Upon arrival spoke with customer. We walked downstairs to indoor unit. Ceiling where question of water stain is was still up and I explained I could not see if it was from the unit lines or the bathroom above if we could not see it. Customer has guys pulling it down. Started checking over system while they do that. Blower and coil are clean at this time. Wires are tight. Drain is clear. Safety’s are working. Heater kit is working well. Unit is level. Uv light is still working. With ceiling down I put a lot of water in the condensate pump and let it run awhile. No leaks in line going outside and looking at the water marks on the wood it looks like water came from bathroom upstairs. Showed customer. Went outside coil was dirty so cleaned coil. All wires are tight. Contacter and capacitor checked within specs. Fan and compressor amped within specs. Refrigerant levels checked within specs. Disconnect wires are tight. Surge protector is still in working order. Right now everything is clea
What today’s visit we installed the new LP gas orifices and installed mixing screws onto the burner assembly. After doing so we tested the gas pressure. The inlet side was around 9.7 inches of water column. We started the system up and the inlet dropped to around 7.3 inches of water column, and the outlet side of the gas valve was around 4.3 inches of water column, this was extremely low for furnace operation. The homeowner needs to get the gas company to come back out here and adjust the gas pressures of the tank going into the home to 12–13.6 inches of water column the inlet side while the furnace is operating should be no less than 11 inches of water column and the outlet side of the furnace while running should be no less than 11 inches of water column. I talked to the gas company on the phone with the customer standing there and they said that they would get the gas pressures to where they needed to be on the furnace. At this time the system is left down and the gas was off to t