No cool call, was greeted by tenant, tenant informed me the system hasn’t been working/cooling properly for a while, diagnosed system and found it not working on error code CH35 which indicates a low pressure issue with the sensor or the refrigerant pressures are low, checked refrigerant pressures and found system is very low on refrigerant, outdoor unit is corroding and deteriorating due to the salt air, spoke with Nancy the homeowner over the phone and gave options to add refrigerant leak seal and a couple of pounds of refrigerant to top the system off, also gave option to perform a leak search on the full system and then once the leak is found more repairs will be needed, also gave an option to speak with a comfort advisor about replacement due to conditions and future repair costs, Nancy declined all options today, was informed her husband will be looking into it when he gets down here, advised towards having the system operational to avoid bio growth inside the apartment due to pr