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The install team was wonderful! They worked well into the evening to make sure our new A/C was up and running.
Response from Total Air, Inc.:
We're so glad you had a positive experience with us. Thank you for your kind words and support.
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Absolutely awesome. I highly recommend Total Air. Very professional, polite and patient as I ask a lot of questions. Workmanship was high quality. Definitely my AC company!!
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Very thorough. Very knowledgeable. He took his time to explain everything. Highly recommend him and the company!!!!
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I have always been very impressed with Total Air! My last experience was with Marvin Robinson relating to A/C repair. He is thorough, personable & a pleasure to have in my home. Thank you Marvin! Mary, Largo, FL
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He is a great tech the only thing I didn't like was that he was a eagles fan lol but he is a very talented tech
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Response from Total Air, Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Service technician (Nathan) was great! Informative, efficient and knowledgeable. He has great customer service skills.
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Customer is complaining that a chemical smell is coming from ac . It looked like a painting smell and customer has paint in his garage where air handler is also checked inside air handler there was no smell there . Also performed a full evaluation of the system and found out that compressor is working hard and caused the wire going to capacitor to melt . Also it has consumed the capacitor and the reading on it show that is low . The contractor point are burned and also that need to be replaced. Suction pressure was 165 which means is high and txv valve is stuck open which means that valve is bad too. Duct is in a bad shape too. Recommend customer to replace the unit and the ductwork.
Thermostat satisfied at 71 degrees on arrival. Air filter was dirty. Replaced with customer provided filter. CoreSense diagnostics flashing yellow indicator twice indicating compressor tripping. Bypassed CoreSense and error code went away. Subcooling and superheat adequate. Supply and return difference adequate. Customer aware that temp won’t get to 68 degrees. Offered estimate to add more insulation to attic and ductwork. She has to run by homeowner
Customer complaining that unit is not cooling. Checked all major components: Freon levels compressor , fan motor , capacitor, coils , flushed drain line , checked filters. Found out that drain line was clogged and float switch had water in. Flushed drain line and poured water while flushing and also tested to make sure that drainline is draining. Recommend to customer to add drain cleaner device to prevent this happening in the future. Customer agreed to add iflo
Checked all major come on the ac unit: compressor fan motors , capacitor, Freon levels, temp differentials, flushed drain line, checked filter, rinsed condenser coil. Based on readings compressor has start to work hard and recommend to add hard start kit on the unit. Customer agreed . Installed hard start kit. Unit is working good for now
Refrigerant was added to the system in January. System is now no longer cooling and is out of refrigerant. Performed leak search to find leak in the bottom of the evaporator coil. System is under warranty and evaporator coil will need to be replaced as well as 7 pounds of refrigerant added.
Upon arrival found unit operating checked all major components to specifications checked all wiring for loose connections and corrosion also changed out the filter with a new one and flushed the Drain line with water and shop vac upon further inspection found unit had a bad capacitor reading out of range also evaporator is not protected from power surges unit is operating correctly at this time
Perform maintenance on package unit. Checked refrigerant pressures and amp draws on blower fan and compressor. Changed filter and checked temperature split. Access to the coil is hindered by tiedowns. Customer declined to sign up for membership at this time.
Found system low on refrigerant. Recommended an electronic leak detection to figure out where the leak is. Customer declined. Also recommended adding refrigerant for today which would get the system cooling and heating, no warranty on refrigerant. Customer declined this also. System is not working at this time. - Collin
Upon arrival found unit operating in cool mode but not heat mode upon further inspection found unit has a bad heater quoted customer on heater customer stated he would pay that amount
Found system Low on refrigerant. We have never added refrigerant before. Added 5 pounds. Checked pressures, temperatures, and amp draws. All within factory specifications. System is working properly. - Collin
System needs warranty 5kw heat kit customer has never used heat kit only heat pump. Heater has 24v going to but not turning on. Model and serial number in photos. Should be covered under labor warranty. Also heat pump was short cycling due to it be overcharged. Customer stated that previous tech added refrigerant on the pm 6 months but it was not needed. Recovered about 1.5 system heat pump is now working properly.
Breaker not on Electrical Upon arrival thermostat was set to cool check the breakers. The breakers on the breaker panel were set on. There’s a disconnect going to the condenser outside it was off. The customer told me that they did have a AC guy come out here that wasn’t from our company trying to figure out what had happened to the unit when why it wasn’t cooling and he forgot to turn the breaker back on once I turn the breaker on the system came alive, but it was heating. This is a heat pump a Lennox heat pump. I went to the thermostat. I pulled the thermostat off the wall, check the wiring and saw that the orange wire for the reversing valve was not securely into the reversing valve position I stripped back fresh copper, inserted the reversing valve, wire into the OB terminal and put the thermostat back on Put it back to cool and the system started cooling immediately. I had A 20° split 78° return 58° supply customer did not have a filter in the filter tray. He was going out to
Found bad electric heater kit. Unsure of size due to heater never being marked on data plate. Will need to figure out size, price, and eta for customer. - Collin
HVAC service. Found system was not working at the home. Customer said they added refrigerant a couple months ago, so there is clearly a leak somewhere. Also found noisy/ pitting contactor, bad condenser fan motor, and duct work damaged from rodents. Highly recommend new equipment and new ductwork. Customer would like someone out tomorrow to take a look at everything and give pricing. Got pricing from another company but wants to use us. - Collin
Ductwork repair. Arrived at the home and homeowner explained about the inspection of the duct work leak. Found that the existing duct work is not just a small leak, it was that the outer jacket of the flex line was deteriorated and fell apart. Began to remove the old duct work. Replaced new 6” flex line to the ceiling boot and transfer box. Secured with spray glue, silver tape, and mastic. Also, hung flex line.