Braden did a great job explaining everything thing.
This is my first air conditioner purchase. I am extremely pleased with the entire experience! From the salesman, office personnel and the installers were very courteous and helpful. If I have to buy another air conditioner Total Air will have my business!! Thank you Total Air!
From service, sales to the install guys, It was a pleasure dealing with everybody at Total Air, they were professional, showed up on time and the quality of the work was top notch, definitely would recommend.
Professional, open, courteous.
Professional, personable, explained everything that was done and why somethings were needed.
Always timely, courteous and especially careful during our COVID pandemic. We use them for multiple properties - never had an issue. Highly reccomend!
Prompt and courteous
Best technician we have ever had.
Perform No Cool Call. Upon arrival I visually inspected equipment. I found the thermostat blank. Secondary drain pan full of water. The end of the drain line at ptrap was filled with gunk. I offered the customer a removal of water service, clear drain line service, drain solve service. Customer accepted. Clear out secondary drain pan with shop vac. Clear drain line out by vacuum outside and nitro inside. Isolate drain line and perform drain solve service. Once it was ready to start up the system was running in cool mode with no data on the thermostat face plate. The thermostat went bad. I offered the customer a Honeywell t6 and they accepted. Thermostat was installed. System is running. Customer satisfied!
System not cooling. I found the cause of this to be a bad run capacitor that serves the compressor and condenser fan. I replaced this capacitor and tested operation of the system it is showing some age but is operating correctly. I recommended that we get a routine maintenance plan started on it and the customer agreed. The system is currently operating correctly, customer is now a TAPS Annual maintenance member.
Pumped down condenser and moved it so itâ€™s ready to be installed in a different location.
Fan not shutting down. Fan running with no call for fan. Failed ecm blower motor. Will need to be replaced. System will cool until motor is replaced.
Performed full system tune up. Checked amps, pressures, and all electrical components. Heavily cleared drain line. While I was here I found multiple issues. Units pressures were extremely low and putting damage on the compressor and almost within freezing temperature showing that their is a leak in the system. The outdoor fan motor bearings are starting to wear out and causing the outdoor unit to shake heavily. We moved forward with adding refrigerant today to get the proper amount in to not do any more damage to the compressor. While I was putting in refrigerant I also noticed that the metering device was not working properly and it was building more head pressure then needed. I recommended a new system at this time due to age and cost of repairs. We need to schedule for 2 weeks out from this Friday so the customers husband can be present. I put a rough estimate in to see the difference in the cost of repair and replacement.
System dripping water due to a poorly insulated p trap that was unglued and letting tiny drips of water sneak past, the drain line was also clogged and not flowing properly outside. Reinsulated and glued p trap and heavily cleared drain line with solvent. Left system in good working order
Condensate line built incorrectly. Rebuild primary drain connection with a t coupling for clean out. Line can now be serviced correctly. Tested drain and added drain solve to break up debris. Left system cooling and draining properly
Found damaged common 120v common wire burnt off of contactor. Replaced contactor and rewired common wire. System charge ok. Compressor pulling 7.5 amps which is within spec. System cooling properly again
Arrived at customers house. Started with the air handler. Check the inside coil and the coil look clean. Check the blower motor blower motor looks clean. Drain pan had no water in it. Covered or had some moisture to it. Insulation was falling off covered door. Glued and taped installation secure to door. Delta-t was within satisfactory numbers. Next went outside. Sucked out drain line. Hooked up gauges. Pressures and subcool are within acceptable limits. All voltages were fine. Capacitor is also fine. Unit in good condition. Collected signatures and payment from customer and left. Customer happy
Upon arrival found drain line completely clogged, cleared drain line and verified it was draining properly. Left system in working order.
Installed condenser fan motor, cycled and inspected equipment and verified system running properly at this time.
Found not cooling due to failed condenser fan motor. We will need to order, return and replace condenser fan motor. Office will call with pricing and availability. Customer paid for service call and taps annual membership. System is not cooling at this time.
Upon arrival had to re wire the common wire in the air handler. After performing the wire repair inspected operations. Cleared out drain line. Left system in working order.
Found not cooling due to failed 45/5 dual run capacitor. Replaced with new turbo 200 carrying 5 year warranty. System cooling properly at this time.
Goodman GPC14 Packaged Unit 2.5 Ton. Install new unit on new pad. Install electric heat kit. Install uv light. Install disconnect and surge protector. Install t6 pro thermostat. Customer satisfied!