Service technician (Nathan) was great! Informative, efficient and knowledgeable. He has great customer service skills.
My technician Tom was punctual , friendly and efficient . I would recommend Total Air to anyone needing HVAC work.
The installers were very professional, the worked efficiently and well together. Answered all my questions. Cleaned up when they were done with the install.
Jon insulated our attic and did a great job and cleaned up upon completion.
Jeff was very professional, explained everything in terms that I could understand.
Austin always takes his time and explains whatever he finds again saved us a future problem.
Jeff is an excellent tech in every way. Highly skilled tech, great people skills and a consummate professional.
Had debated UV filter just never got around to last service company was here and gone in minutes. After Austin took the time to show me pictures of our 5 year old controller and took time to explain and price no debate had been told years ago would have been done previously. Happy to have Total Air provide and install.
Ho eat quick in time very impressed
Braden did a great job explaining everything thing.
This is my first air conditioner purchase. I am extremely pleased with the entire experience! From the salesman, office personnel and the installers were very courteous and helpful. If I have to buy another air conditioner Total Air will have my business!! Thank you Total Air!
Called out today due to no cooling. Found that the emergency pan is filled with water. Drain line has a massive clog. Added drain solve to the pan to clear the line. Removed water from the pan to untrip the safety switch. System is operating properly at this time. Thank you for always choosing Total Air!
Upon arrival to the scheduled system maintenance, I was shown to the a/h in the attic and c/u on the side of the home. I pulled off the panel door to inspect all electrical components connections, collect amp draw/voltage readings off electrical equipment, and check the unit for cleanliness. The a/h unit is clean. It has an older UV light system and the bulb needs to be replaced. UltraMax EZ UV Lamp Type GPH436T5L (17”) or GPH303T5L (12”). The customer said she would buy the replacement and have us install the new bulb. The office will need to follow up with an estimate to replace this bulb. The evaporator coil and blower fan are clean. The d/t temperature was 16° and within normal range. Photos uploaded to ST. All electrical components were secure and within factory range. I then vacuumed the condensate drain line to remove and blockage or debris. I ensured this was draining properly. The c/u system refrigerant charge is within normal range and all electrical components are secur
Arrived at customers house for system not cooling properly. On arrival customer showed me to air conditioning unit. Customer is selling the house and was told the unit is not cooling properly. Went to supply van and checked temperature. Temperature coming out does not defeat Delta t. Hooked up gauges to condenser and condenser is showing signs of low Freon. Changed filter for customer. Under evaporator coil was clear. Unit needs Freon. Informed customer of this and explained that a system is supposed to be a closed system. Signs of low Freon mean that there is a leak from somewhere. Ultimately suggest a leak search but due to the fact that the customer is selling the house, customer would like to get unit cooling properly and not worry about a leak search at this time. Informed customer about our tax plan but again with customer selling house. Customer is not interested in a plan. customer is fine to add Freon. Added 1 pound of Freon. Waited for Freon to cycle. Unit is now cooling. M
Upon arrival to the scheduled system maintenance, I was shown to the a/h in the bedroom attic and c/u on the side of the home. I pulled off the panel door to inspect all electrical components connections, collect amp draw/voltage readings off electrical equipment, and check the unit for cleanliness. The a/h unit had biological growth. I recommend a UV light system to keep the unit clean and produce better indoor air quality. The evaporator coil and blower fan are clean. The d/t temperature was 15° and within normal range. Photos uploaded to ST. All electrical components were secure and within factory range. I then vacuumed the condensate drain line to remove and blockage or debris. I ensured this was draining properly. The c/u system refrigerant charge is on point and within normal range and all electrical components are secure. I collected amp draw/voltage readings and the 40/5 capacitor was low with a 36/4 reading. I explained to the customer that this is low and not within factor
Customer concerned about unit not cooling properly. Checked thermostat calibration and filter location. Customer has mentioned the condenser is not running. Checked outside condenser unit and located the run start capacitor is failed and not working. Recommend new taps membership to reduce cost and annual preventative maintenance inspections. Customer has declined services at this time. Strongly recommend unit replacement due to aged equipment and failure on electrical components. Customer has declined estimate for unit replacement. Customer has approved for turbo capacitor replacement. Replace capacitor and checked refrigerant pressure. Unit is running and working. Thank you for choosing Total Air.
Customer concerned about unit not cooling properly. Customer mentioned the condenser fan motor is not working properly. Checked condenser unit operation and located condenser fan not spinning. Checked motor rotation and checked dual run start capacitor. The capacitor has failed and needs to be replaced. Capacitor has expired warranty in 2021. Provided an estimate for capacitor replacement and new safety surge protector on condenser unit to prevent voltage spikes and electrical failure on control board and compressor unit. Checked refrigerant levels and check test start up components. Unit is cooling well and drains at this time. Condenser coil replaced 2023. Customer has has approved for capacitor replacement. Customer would follow up on safety surge protector next month. Thank you for choosing Total Air.
Complete no cool call. After inspection I found the float switch to be full of water. I cleared and flushed the drain line and ensured proper drainage. The evaporator coil is clean. I cycled and inspected the equipment for proper operation. System is now operating properly. Customer is now a prime maintenance member with us. There will be no charge as this a less than one year old install. Thank you for choosing Total Air!
Upon arrival to the system scheduled maintenance, I was shown to the a/h unit in the front hallway closet. I immediately pulled off panel doors to inspect all electrical components connections, collect amp draw/voltage readings off electrical equipment, and check the evaporator coil for cleanliness. The a/h unit was installed within the last year and the evaporator coil is clean, as well as the cabinet and electrical components. All connections are secure and amp draw/voltage readings are within range of factory specifications. The d/t had a temperature difference of 17° and within normal range. I would recommend installing a UV light system in order to continue keeping the a/h clean and free of biological growth, as well as produce better indoor air quality. The homeowner will not be moving forward a this time. I then went to the c/u on the roof to inspect all electrical components connections, and collect amp draw/voltage readings. All electrical components connections are secur
Performed preventative maintenance tune up. Checked blower motor operation and inspected evaporator coil condition. Checked safety float switch and inspected drain line. Cleaned vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Checked thermostat calibration and filter location , customer has replaced filters home. Checked refrigerant levels and check test start up components. Recommend new hard start kit to help unit turn on and startups easier. Recommend new armaflex on drain line due to damage insulation. Installed new armaflex and customer is happy. Thank you for choosing Total Air. Customer has 100 off coupon
Called out today to perform a precision tune up. Clients recently purchased the home and we’re concerned about the system. Inspector told them that it may be low on charge. Checked all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Replaced client provided filter. Drain pan had sitting water due to a clog. Flushed with solvent and hot water. Outside I cleaned the condenser coil. Vacuumed drain line clear from outside port. Checked refrigerant pressures. Equipment is operating properly at this time. Made client aware of the age of the machine and expected life expectancy in the state of Florida. Enrolled in maintenance agreement and used today as first tune up. Thank you for always choosing Total Air!
Performed preventative maintenance tune up. Checked blower motor operation and inspected evaporator coil condition. The evaporator coil is clean and free of debris. The blower wheel is dirty and has biological growth in the air handler unit. Highly recommend a new germicidal uvc light to prevent biological growth in air handler coil. Recommend pull and clean blower wheel to help reduce electrical bills and keep unit cooling properly. Checked safety float switch and inspected drain line. Cleaned vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Checked ductwork connections and and inspected the attic insulation. Tight attic and ductwork is good connections. Checked thermostat calibration and filter location. Customer has replaced filter. Cleaned rinse condenser coil and compressor deck. Check refrigerant levels and check test start up components. Unit has good capacitor, suggested new safety surge protector on condenser unit to prevent voltage spike
Arrived at customers house for system inspection. On arrival customer showed me to air handler. Unit in bathroom. Air handler unit has bio growth on wiring. Check underneath evaporator coil and underneath evaporator coil is heavily impacted from debris. Suggesting customers get consultation on the system due to it being about 10 years old and I’m having prior problems. Informed customers consultation is free but they do not wish to get comfort adviser out there today. Talked to customers about UV light as well as a coil pull and clean. Unit is producing proper delta. T. No water is seen in overflow Reservoir. Float switch currently working. Went outside to condenser and condenser is not equipped with a surge protector. Pointed out to customers and suggested they get one. Open electric cabinet and all wiring was secured. Tested components. Contactor sending proper voltage. Capacitor within acceptable range. Vacuumed out condensate line and heard good. Vacuum at air handler unit. Custo
Performed preventative maintenance Located air handler in attic Inspected and tighten electrical. Inspected evaporator coil. Inspected blower wheel. Inspected air handler for biological growth (growth is present). Calibrated and tested thermostat. Cycled heating. Took amperage of indoor motor and heat strip. Cycled cooling tested float safety. Took temperature difference. Cleared drain pan and line. Inspected duct work and insulation. Located condenser outback Inspected and tightened electrical. Cleared debris from condenser housing. Rinsed condenser coil. Checked capacitor (found capacitor failing). Checked refrigerant levels. Took amperage of outdoor motor and compressor. System operating to factory standard Highly recommend uv light spoke to customer about benefits.
Performed preventative maintenance on all 3 units Inspected and tightened electrical. Cleared drain pans and lines. Inspected air handlers for biological growth (biological growth is present) inspected blower wheels. Inspected evaporator coils. Calibrated and tested thermostats. Cycled heating. Took amperage of indoor motors and heat strips. Cycled cooling. Tested float safeties. Took temperature difference. Located condensers on side of houses Inspected and tightened electrical. Checked capacitors. Cleared debris from condenser housing. Rinsed condenser coils. Checked refrigerant pressures. Took amperage of compressor and outdoor motor. Set up comfort advisor to come out for the master and main units. Highly recommend replacing game room unit in the near future. Unit in game room mechanically runs great but only produces and 10 degree split. Maintenance Agreement.
Called out today due to water leaking from the system. Upon arrival water was leaking through door. Took doors off the machine, inspected drain lines, pan and drainage. Found that flex seal was added to the underside of the drain pan to cover a crack.. that sealant is causing water to be redirected elsewhere. Half of the condensation is draining and the other half is coming out of the door. Client had to replace his evaporator coil and eev through another company… which is when this sealant was sprayed. We will have to replace the drain pan for the machine to drain properly. Client would like to hold off and vacuum water in the meantime. Thank you for always choosing Total Air!