Arrived for a no cool call. On arrival customers showed me to air handler unit. Saw condensate backflowing. Went down to condenser and found suction line extremely hot. Compressor was also hot. Melted insulation bag around it.. Hooked up gages and suction side was very high. Compressor not properly flowing free on. Suggests for customers to get consultation and customers agree. Customers also have a second unit that is not in the best condition. Would like consultation to get that changed as well. Signed customers up for taps plan. Collected payment and signature and left. Customers happy.