I am impressed with all your people--Ryan, installers (Nick and Luke), your office people--and with your product. You have shown yourselves to be attentive to the details of customer service. You are good communicators. You come across as genuine. Since I have had Weather Tight windows in my son's room about 18 months ago, I have seen that the windows "perform" over the seasons. I am particularly impressed that the windows (the glass? concave?) seem to let more light in and "magnify" the view as I look out. I noticed it in my son's room and I am noticing it again in my kitchen. Is this some kind of optics thang? Or???