My windows were the original in my 1951 home and were in need of replacement. The wait was well worth it. The new windows have transformed/updated my living room instantly. Will Dorn and Jason were professional and did quality workmanship. I did not have to do anything except put my furniture back. Thank you Weather Tight! Just a note on the wait from time of consultation to installation. I waited almost 4 months for my windows. Some may not want to wait that long. My thought is I would rather wait (and pay a bit more) for quality windows tailored to my window openings and be happy with the results. The weekly emails kept me up-to-date as to the progress which I appreciated. I am rating the experience related to convenience as a 5 because everything was done, including the trim inside.