Josh, called ahead for arrival time and then arrived on time. I had a maintenance service scheduled, but 5 days prior encountered a fan problem with one of my units. I called Bartlett and the added some time for this in my already scheduled service. Josh confirmed the issue as being the fan and ordered the new part. Initially he told me it would take a return visit, which was ok. He proceeded to do maintenance on second unit and said the bearings were getting noisy on outside coil. He called for those parts also. Both parts ended up being available and were delivered immediately in order for both repairs to be completed right then. As you can imagine I was quite pleased with this outcome. I bought both my systems from them and have a 10 year parts and labor warranty and participate in their yearly maintenance program. Worth every penny for this type of service!!
Response from Bartlett Heating & Cooling:
Wow! Thank you, Karen, for this wonderful review of our recent service! Our team works hard to get out to your home quickly when you have a breakdown, and if at all possible, to make a same-day repair so that you and your family stay comfortable on these hot summer days. We are just as thrilled as you are when it all comes together like this! Thank you for trusting Bartlett Heating and Cooling as your HVAC contractor :-)
