Gene was great! Extremely professional and polite. He explained everything he did and why it was important; he worked hard and accomplished a lot in the time he was here. He made recommendations for future care of equipment and possible replacement down the road. I am extremely pleased!
Response from Bartlett Heating & Cooling:
Thank you, Paul, for this 5-star review of your Nordyne unit maintenance! We're thrilled to hear you had such a positive experience with Gene. His professionalism and willingness to explain the process are qualities we value greatly. We're glad he could provide you with useful recommendations for your equipment's future care. Your satisfaction means a lot to us, and we look forward to serving you again! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Overall Experience
Quality
Price
Convenience
Gene is very knowledgeable, professional, friendly and cares about the clients HVAC systems.
Response from Bartlett Heating & Cooling:
Thank you, Polly, for this 5-star review of your Carrier unit maintenance! We’re thrilled to hear that you had an excellent experience with Gene. His dedication to providing knowledgeable and friendly service truly makes a difference. We appreciate your trust in us for your HVAC needs and look forward to serving you again! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Overall Experience
Quality
Price
Convenience
Response from Bartlett Heating & Cooling:
Thank you, John, for this 5-star review of your multi-system maintenance! We're thrilled to hear you enjoyed our work. Your satisfaction means a lot to us, and we look forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Overall Experience
Quality
Price
Convenience
Response from Bartlett Heating & Cooling:
Thank you, Michelle, for this 5-star review of your Carrier unit maintenance! We're thrilled to hear that you found our service quick, easy, and excellent. Your satisfaction is our top priority, and we look forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider! :-)
Overall Experience
Quality
Price
Convenience
Thank you for fitting us into the schedule on short notice after the ductwork cleaning.
Response from Bartlett Heating & Cooling:
Thank you, Vicki, for this 5-star review of your Carrier furnace maintenance! We’re thrilled to hear that we could accommodate you on short notice after the ductwork cleaning. Your satisfaction is our top priority, and we’re glad we could help when you need it. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider! :-)
Overall Experience
Quality
Price
Convenience
Bo is the best you have! Nice guy who does a great job.
Response from Bartlett Heating & Cooling:
Thank you, Lee, for this 5-star review of your Carrier heat pump maintenance. We're thrilled that Bo made such a positive impression on you. We’re lucky to have him on our team, and we’ll be sure to pass along your praise. Thank you for choosing Bartlett Heating and Cooling as your HVAC contractor! :-)
Overall Experience
Quality
Price
Convenience
Great service and competitive pricing. Been customer for over 40 years.
Response from Bartlett Heating & Cooling:
Thank you, Kathy and Joe, for this 5-star review on the installation of your new Carrier system. We take great pride in offering the best service and can't wait to serve your family for many more years to come. Thank you for choosing Bartlett Heating and Cooling for your family's comfort. :-)
Overall Experience
Quality
Price
Convenience
Gene is the best. Always….Professional and trustworthy.
Response from Bartlett Heating & Cooling:
Thank you, Stephanie, for this 5-star review of your Lennox furnace repair by Gene. Your kind words will bring a big smile to his face! Thank you for trusting Bartlett Heating and Cooling to take care of your HVAC system :-)
Overall Experience
Quality
Price
Convenience
Gene’s awesome, punctual, and professional.
Response from Bartlett Heating & Cooling:
Thank you, David, for your kind words about Gene. We appreciate your business and will continue to work hard to provide awesome, punctual and professional service! Thank you for trusting Bartlett Heating and Cooling as your HVAC contractor :-)
Overall Experience
Quality
Price
Convenience
Gene has been servicing our home for many years. Very professional, knowledgeable, punctual and also a very nice person.
Response from Bartlett Heating & Cooling:
Thank you, David, for this 5-star review of your AC service by Gene. We our proud to have Gene on our team because, like you mentioned, he is professional and knowledgeable, and all around a nice person :-). Thank you for trusting Bartlett Heating & Cooling as your HVAC contractor!
Overall Experience
Quality
Price
Convenience
Gene is and has always been professional, friendly and helpful.
Response from Bartlett Heating & Cooling:
Thank you, Michelle, for this 5-star review of your Lennox AC system. We know we can always count on Gene to provide professional, friendly and helpful! Thank you for trusting Bartlett Heating & Cooling as your HVAC contractor. We appreciate you :-)
Overall Experience
Quality
Price
Convenience
On time, efficient and and friendly as always.
Response from Bartlett Heating & Cooling:
Thank you, Gail, for this 5-star review of your AC tune up. The best part of this kind review is the "as always" :-). Our hope is to ALWAYS provide excellent service to our excellent customers, like you. Thank you for always choosing Bartlett Heating & Cooling :-)
Overall Experience
Quality
Price
Convenience
My downstairs AC was not cooling properly. The service technician, Bo, came out and promptly fixed the issue. Bo was professional and very friendly. We had a damaged capacitor that was tripping the fuse. Would recommend Bo and Bartlett Heating and Cooling.
Response from Bartlett Heating & Cooling:
Thank you, Nilesh, for this 5-star review of the service of your AC system by Bo. We are glad that Bo was able to replace the capacitor and quickly get your system back up and running. Thank you for recommending Bartlett Heating and Cooling and Bo. We appreciate you!
Overall Experience
Quality
Price
Convenience
They really knew what they were doing. Besides the new AC installed, you would have never known they were here.
Response from Bartlett Heating & Cooling:
Hi Chip! Thank you so much for your 5-star review! It was a pleasure working with you to install your new Carrier AC unit. We’re thrilled that you’re happy with the work we did and that you wouldn’t even know we were there! Thank you for trusting Bartlett Heating and Cooling as your HVAC contractor :-) -Shannon Bartlett
Overall Experience
Quality
Price
Convenience
Been using Bartlett for about 5 years. Love these folks. They are the kind of people you would want to do business with. The office staff are great and the service technicians are terrific. They are pleasant, knowledgeable, prompt and attentive. They don’t try to sell you.
Response from Bartlett Heating & Cooling:
Thank you, Irwin, for this 5-star review of Bartlett Heating & Cooling. We can't tell you how much it means to our team to see "the kind of people you would want to do business with". We believe in being that kind of company! We truly appreciate these compliments of our team, who all work hard to provide a 5-star experience with each visit to your home :-). Thank you for trusting Bartlett Heating and Cooling as your HVAC contractor.
Overall Experience
Quality
Price
Convenience
Replaced existing mechanical system. Replaced thermostat. Transitioned to existing supply and return plenum. Replaced single wall flue pipe. Replaced condensate pump. Set gas pressures and charged air conditioner. System is working as needed. Thank you for choosing Bartlett Heating and Cooling.