Stephen was truly a breath of fresh air in maintenance of our AC / Heating system. He provided options, then listened to us and seeing what our priorities were, provided pros and cons of the options. He offered solutions for us to do during the 6 months time between check up that would allow the system to last longer. He was courteous of small things, like making sure the gates to the backyard were closed so the dog wouldn't get out. Overall a very positive experience. Hope that he is the person on the future calls. :)
Response from Bartlett Heating & Cooling:
Thank you, Tony, for this 5-star review of your Heil unit maintenance! We're thrilled to hear that Stephen provided you with such a positive experience while maintaining your AC/Heating system. It’s great to know that he listened to your priorities and offered valuable options and solutions. We pride ourselves on our knowledgeable and proactive team, and it sounds like Stephen embodied these values perfectly. We’ll make sure to pass along your kind words to him, and we hope to have him assist you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider! :-)
