An electrical problem damaged our new zone heating system. Evan spent almost 8 hours troubleshooting, testing, waiting for parts, working with a Carrier rep on the phone to reprogram it and finally getting the three smart thermostats online. He stayed until 7:30 pm to make sure we had heat as the temp was going to 40° overnight. He was very positive and personable throughout and it was obvious he was on a mission to get it working — which he did! I was lucky he had the knowledge and drive to fix it.
Response from Bartlett Heating & Cooling:
Thank you, Sharon, for this 5-star review of your Carrier unit maintenance! We're thrilled to hear that Evan went above and beyond to resolve your heating issue. It's always our goal to ensure our customers are comfortable and taken care of, especially in challenging situations like the one you faced. We'll make sure to pass on your kind words to Evan; he truly is an asset to our team. If you need anything else or have further questions, please don’t hesitate to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
