Getting the part, dealing with static in the line and follow up was painful. But the techs were great (Gene and Rony)
Response from Bartlett Heating & Cooling:
Thank you for your review and for your kind words about our techs, Gene and Rony. We're glad to hear that they provided you with great service! However, we’re sorry to learn that you faced difficulties with getting parts and the follow-up process. We understand how frustrating that can be, and your experience is important to us. We are continuously working to improve our processes, and your feedback will help us in that effort. If there's anything more you’d like to discuss or if you need further assistance, please don’t hesitate to reach out. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
