Bradbury Brothers installed a new system for me in 2015. During a 2018 tune-up, the technician noted the refrigerant was low and added some per the 2018 invoice. Wanting to address any refrigerant leak issue before my parts and labor warranty expires in 2020, I set up an appointment for today to see if there was a slow leak, and to get an external temperature sensor error fixed. There was very poor communication between the dispatcher and technician because the technician knew nothing of my primary concern about the leaking refrigerant and thought the only issue was the temp sensor. There was also poor communication between technicians with our account because the tech today incorrectly said there was nothing in prior invoices about the added refrigerant. While no leak was found in the evap or cond coils today, I'm still puzzled why refrigerant previously needed to be added. Because the refrigerant issue wasn't communicated and today was too cool for a pressure test per the technician, I will need to schedule another appointment to find out where a leak in the system may be. I'm extremely disappointed in these communication failures.
Response from Bradbury Brothers Cooling, Heating, Plumbing & Electrical:
Thank you for the 5 stars, Tom!
Technician came out quickly, assessed the issues and recommended various solutions. They were very friendly and even managed to get the air conditioning running temporarily while I decided on the next steps.
The service is always good After the plumbing inspection however I was left with a question. Why didnt he flush a toilet? I have three! It seems like that would be part of the plumbing inspection?
your a good company, good service. but you over charge! i had you work on my a/c. when you let, it started making noise. i called you back. you charge me again for a service call. you cg. 98$ to come out, then fix it, say 300$. i would think my service cg. would apply to fixing it. but i realize thats how you make your money, cg. every unit you touch is 98.00$. i have 4 units. you all love me!! and three homes. so i have about 8 units. you charge to much..
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