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Overall Experience
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The installation went as planned. Two days in the hot attic and yard were extreme for the technicians. They did not complain, were courteous and respectful.
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First off, Jeromy was great and answered all of my questions. He was polite and courteous and patient. He tried helping out as much as he could- he was only doing what he was told to do and I understand that. However, I have an ac unit about 2 years old, the parts are under warranty for 5 years. I was told by my home builder that I would not have to pay for parts as they are covered by the manufacturer. Basically Bradbury brothers takes the part to the manufacturer and gets paid for the part. After taking a day off of work, having your technician come out and clarifying how this all should work between Beazer homes. I was told that they could not fix my AC until the following afternoon, they could not use their parts. I had someone available from the manufacturer that could verify the warranty on the parts- but they refused to help. Beazer homes suggested that Bradbury brothers could put one of their parts on to help out my family for one day, once they get the part, they could switch it out however they needed. ( the technician had to come out the next day anyway and said it would 30 minutes to put it on). After having the technician call to ask- Bradbury brothers refused. I’m left in my home with my 2 kids miserable without sufficient AC and 100 degree heat index outside. I will never use this company ever again, I will post this same exact review on my neighborhood Facebook page which also includes 2 other adjoining subdivisions, and along with any other review sites this company relies on. This wouldn’t have costs Bradbury brothers a single dime, no one was asking for discounts, or comps... just to help out my family and get the part installed a day earlier since the technician was right there to do the job. They don’t care about their customers or believe in just going the extra mile for anyone , they wouldn’t make an exception and just had their technician say sorry and leave. All they care about is how much money they can collect at the time. If it’s not worth it.. who cares. Worst company I’ve ever dealt with. The only reason I have to have them come back out to install the part, is because I cannot afford to pay another service fee for a different AC company. Until then, my family will be in a home that’s currently 90 degrees inside. I’m appalled and Bradbury brothers should feel Ashamed.
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Overall Experience
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Very professional. Explained everything in detail, gave me options & was very respectful of my home.
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Bradbury Brothers installed a new system for me in 2015. During a 2018 tune-up, the technician noted the refrigerant was low and added some per the 2018 invoice. Wanting to address any refrigerant leak issue before my parts and labor warranty expires in 2020, I set up an appointment for today to see if there was a slow leak, and to get an external temperature sensor error fixed. There was very poor communication between the dispatcher and technician because the technician knew nothing of my primary concern about the leaking refrigerant and thought the only issue was the temp sensor. There was also poor communication between technicians with our account because the tech today incorrectly said there was nothing in prior invoices about the added refrigerant. While no leak was found in the evap or cond coils today, I'm still puzzled why refrigerant previously needed to be added. Because the refrigerant issue wasn't communicated and today was too cool for a pressure test per the technician, I will need to schedule another appointment to find out where a leak in the system may be. I'm extremely disappointed in these communication failures.
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Response from Bradbury Brothers Cooling, Plumbing & Electrical:
Thank you for the 5 stars, Tom!
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Technician came out quickly, assessed the issues and recommended various solutions. They were very friendly and even managed to get the air conditioning running temporarily while I decided on the next steps.
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The service is always good After the plumbing inspection however I was left with a question. Why didnt he flush a toilet? I have three! It seems like that would be part of the plumbing inspection?
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your a good company, good service. but you over charge! i had you work on my a/c. when you let, it started making noise. i called you back. you charge me again for a service call. you cg. 98$ to come out, then fix it, say 300$. i would think my service cg. would apply to fixing it. but i realize thats how you make your money, cg. every unit you touch is 98.00$. i have 4 units. you all love me!! and three homes. so i have about 8 units. you charge to much..
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Overall Experience
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Arrived to the Bogans residence to give them an estimate on repairing a light. After presenting the estimates they chose not to do anything at this time. I do not see a reason to do a follow call.
Arrived to check 3 outdoor hosebibs leaking. Found to be leaking from packing nut, tighten all 3 packing nuts and they are no longer leaking. Checked ice maker valve and washing machine valves will not turn. Replaced soldered on ice maker valve with new compression valve and supply line. Replaced 2 washer valves, did not hook up washer as new one is being delivered tomorrow. Noticed gas valve was off upon arrival, customer took apart to clean and smelled gas when he put it back together. Reconnect gas to dryer and tested gas lines for leaks.
AC Diagnostic System: Refrigerant Type R22 Metering Device-Fixed Orifice SP/HP 67/362 SLT/LLT 54/94 VSAT/LSAT 39/155 SH/SC 15/65 Outdoor Entering Air Temperature 92 Filter Size(s) 2 16x25x1 Returned tstat to original settings: Y Unit operational; prior to leaving: Y After recovering 3 pounds SP/HP 67/275 SLT/LLT 54/94 VSAT/LSAT 39/121 SH/SC 18/27 Outdoor Entering Air Temperature 92 Notes: Performed inspection and very high SC and low SH condenser was clean, so removed 3 pounds of R22 to get levels closer to manufactured specs. Did let customer know that it would be best to replace system since it’s 15 years old, but customer did not want to replace unit at this time Recommendations: CA
AC Diagnostic System: 1 Refrigerant Type R410a Metering Device-TXV SP/HP 109.7/354 SLT/LLT 90/108 VSAT/LSAT 36.1/107 SH/SC 55/0.1 Outdoor Entering Air Temperature 97 Filter Size(s) 20x25x1 Returned tstat to original settings: ( customer will do) Unit operational; prior to leaving: Y Notes: upon arrival customer stated that yesterday unit had water on emergency drain pan draining water outside, he vacuumed out water from primary drain line, and issue happened again today, unit has a safety pan switch, i inspected drain line found water backed up on drain line, made sure everything was properly pitched, looks like ac primary drain line ties into stack. I informed customer I’d recommend installing a blowout valve to flush and clear drain lines, but informed if issue happens again clog might be at stack and plumber may be needed, also unit is 5yrs old and no maintenance ever since installed, recommended comfort club customer signed up for yearly membership. customer approved install
Customer stated he noticed the uv cell led not on. Checked air scrubber found uv cell bad, replaced ozone cell under warranty. Tested for proper operations made sure air scrubber was on properly and made sure unit was properly operational, customer didn’t want for me to check refrigerant pressures and unit has been cooling properly. Unit was on properly before departure. Recommended sanuvox to complete IAQ package and keep evaporator coil sterilized. Customer declined recommendations at this moment.
Arrived to the Callahan residence to walk the kitchen remodel project. After walking the project I’ll let Mr. Callahan know that we will get him a number as soon as possible. At this point there’s no reason for a follow-up call until we have an estimate.
System- upstairs Approx Age of System: 16 Refrigerant Type- R22 Metering Device- TXV SP/HP: 73/212 SLT/LLT: 57/90 VSAT/LSAT- 43/105 Superheat/Subcool- 14/14 Outdoor Entering Air Temp- 87 Outdoor Fan FLA- 0.6 Compressor RLA/LRA- 7.8/64.7 (63) Contactor Voltage- 243 Capacitor Rating- 35/5 Indoor Return Dry Bulb Temp- 74 Return Wet Bulb Temp-64 Supply Temp- 60 Temperature Difference- 14 Required Difference- 17 Blower FLA- 4.6 Filter Sizes – 16x25x1 (2) Changed Filters – N Blew out drain line: Y Returned tstat to original settings: Y Unit operational; prior to leaving: Y Notes- Performed cooling tuneup. System was operational upon arrival. Compressor is over amping on startup. Condenser coil is deteriorating. R22 system - replacement was recommended. System- Downstairs Approx Age of System: 16 Refrigerant Type- R22 Metering Device- TXV SP/HP: 68/213 SLT/LLT: 47/95 VSAT/LSAT- 39/106 Superheat/Subcool- 8/12 Outdoor Entering Air Temp- 87 Outdoor
System- Single Approx Age of System: 5 Refrigerant Type- R410a Metering Device- TXV SP/HP: 118/288 SLT/LLT: 56/84 VSAT/LSAT- 40/92 Superheat/Subcool- 16/8 Outdoor Entering Air Temp- 79 Outdoor Fan FLA- 1.1 RLA/LRA- 10.5/130.6 (109) Contactor Voltage- 243.4 Capacitor Rating- 45/10 Indoor Return Dry Bulb Temp- 74 Return Wet Bulb Temp-64 Supply Temp- 55 Temperature Difference- 19 Required Difference- 18 Blower FLA- 5.1 Filter Sizes – 20x25x4 Changed Filters – Y Blew out drain line: N Returned tstat to original settings: Y Unit operational; prior to leaving: Y Notes- Performed cooling tuneup. System was operational upon arrival. Compressor is over amping on startup. Scheduled next tune up date: 12/01 9-11
Repair Returned and replaced capacitors for both units, under manufacturer warranty. Checked units for proper operations (downstairs was calling on arrival/upstairs no call engaged contactor manually). Our Comfort Club is $13.95 per unit Benefits: Guaranteed service within 24hrs Discounted Service Charge $49 (Regular $98 afterhours $148) 20% discount on repairs Semi- Annual HVAC System Tune Ups (2 per year Cooling/Heating) All authorizations, payments and permissions were given via phone by Mr. Baker.
Diagnostic Follow Up Needed Warranty Capacitor Replacement Upstairs On arrival blower motor was operational. Checked filters. Filters are dirty. Checked safety switches. Unit has no overflow protection. Gas flex connector is improperly installed (pipe sealant in flared fittings). Checked condenser. Fan motor was operational. Compressor was not. Checked condenser electrical. Found bad capacitor rated for 40/5mfd and operating at 0/4.88mfd. Downstairs On arrival blower motor was operational. Checked filters. Filters are dirty. Checked safety switches. Unit has no overflow protection. Gas flex connector is improperly installed (pipe sealant in flared fittings). Checked condenser. Fan motor was operational. Compressor was not. Checked condenser electrical. Found bad capacitor rated for 45/5mfd and operating at 36.34/4.93mfd. Checked operating temperatures and pressures (see photos).
System- Upstairs Approx Age of System: 7yrs Refrigerant Type-R410a Metering Device-TXV SP/HP: 121/315 SLT/LLT: 58/86 VSAT/LSAT- 41/98 Superheat/Subcool- 17/12 Outdoor Entering Air Temp-86 Outdoor Fan FLA- 1.3 Compressor RLA/LRA- 8.6/84 Contactor Voltage-240/25 Capacitor Rating-36.46/4.43 Indoor Return Dry Bulb Temp- 75 Return Wet Bulb Temp- 60 Supply Temp- 56 Temperature Difference- 19 Required Difference- 16-20 Blower FLA-5.3 Filter Sizes – 12x36x1 Changed Filters – Acceptable Blew out drain line: N (no blowout valve) Notes- Unit was operational on arrival. Checked filters. Checked operating pressures and temperatures. Checked indoor and outdoor electrical. Unit has no gas sediment. Gas flex connector is improperly installed. Condenser capacitor is bad rated for 45/5mfd. Condenser LRA is over rating of 77a. Unit has no overflow protection. All other components showed no visible issues at this time. Recommend capacitor-(to ensure operation), gas sediment
System- Approx Age of System: Refrigerant Type- R22 Metering Device- TXV SP/HP: 62/200 SLT/LLT: 45/88 VSAT/LSAT- 37/101 Superheat/Subcool- 9/13 Outdoor Entering Air Temp-80 Outdoor Fan FLA- 1.1 Compressor RLA/LRA- 14.2/ 144 Contactor Voltage- 244/25 Capacitor Rating- 55.20/6.98 Indoor Return Dry Bulb Temp- 69 Return Wet Bulb Temp- 58 Supply Temp- 50 Temperature Difference- 19 Required Difference- 16-20 Blower FLA- 5.6 Filter Sizes – 20x25x4 Changed Filters – N (customer will) Blew out drain line: Y Notes- Unit was operational on arrival. Checked filters. Checked operating pressures and temperatures. Checked indoor and outdoor electrical. Condenser coil is clogged with debris. Condenser LRA is over rating. Contactor is humming, pitted and burnt. Condenser capacitor is bad rated 60/7.5mfd. All ot
