River was exceptional! He began by staying in close contact with us until he arrived. Once arriving he was very professional, knowledgeable, thorough, polite and hard working. He kindly answered any questions we asked and gave us such peace of mind that our AC Unit would be checked over thoroughly for any issues it had. He fixed the problem and had our cool air back on quickly, explaining any issues it had and even cleaned the unit for us! We highly recommend him to come to our home any time!
River was very polite, professional and thorough.
River Reed knows his profession. He was informative and thorough letting us know that all was well. He was professional and prompt.
Due to the need to wait for a replacement part to arrive from the supplier, River had to come back out to my home to complete the needed work on my air unit. As with the initial visit, River called to let me know how long it would be before he arrived at my home (and he was pretty well spot on), was thoroughly knowledgeable, and professional, informed me of what he needed to do, took and showed me pictures of the before and after (the air unit is on my rooftop), even showed me the defective part that was replaced. He was quick, efficient, and a perfect gentleman all the time. To top it all off, River even apologized that I had to wait a few days for the needed replacement part to arrive so he can then complete the work -- his thoughtfulness and kindness were a total surprise. Before he left, he again asked if I had any more questions or concerns that he can take care of as he was already here at the house. Hobaica has always been my go-to company for my HVAC installation, and service work, and due to this EXCELLENT and PERFECT repair service call due to River's work and kindness, I will certainly refer the company to all my family and friends. Thank you, Thank you, Thank you.... Honey (my Maltipoo to who River showed great kindness and gentleness) misses you already. Mr. Louis (President) and Ms. Tina (Office Manager) -- PLEASE be sure to recognize and thank River on my behalf -- he definitely made a huge difference for my safety at home due to this extreme heat we are all experiencing and left a positive mark on me!!!!!
Wow - I really don't know what else to say. From start to finish River Reed showed 100% professionalism, dedication, and goal toward resolving the issue with my air-conditioner. All along the repair process, he kept me fully informed and got my OK before starting on anything that would have a cost attached. He made sure I understood everything and was open to my many questions which he answered fully. After he had switched out the bad part and had the air-conditioner running again, he stayed a little while to make sure all was OK - checking the outflow temperature of the air coming out of the vents to make sure. What impressed me most is River's focus to make sure to take care of the problem I had with a faulty air-conditioner. This level of customer service is so rare and hard to come by these days -- I want to express my SINCERE and HEARTFELT thank you to River for the outstanding work he did and the true professionalism he exhibited today. His willingness to go beyond what may be the basic scope of the job and his genuine concern for our well-being and safety makes River a SHINING STAR in my books. Thank you so very much kind Sir!!!! Mr. Louis Hobaica (President of Hobaica Services) -- you have a definite KEEPER on your hands-- please be sure to share my review and thanks with River and all others in your company!!!!
River Reed did an excellent job diagnosing the problems, performing repairs & maintenance, and making arrangements for further repairs!
River did a fantastic job at my house. He is knowledgeable and explained everything to me. His friendly and positive attitude was refreshing. Vicki
very nice experience, knowledgeable and professional .
Grayson recently paid a second visit to my home to perform a tune up on my unit and once again his honesty and integrity spoke volumes about not only him as an individual but for the whole company as well. I would not hesitate to call him again if there is ever a need for service in the future. A trusted technician from a trusted company!!!
River was very professional and communicates well. Very satisfied with the work performed today
Service went very well. Tech Scott arrived on time, worked efficiently to get the work done in short order, explained everything and took pictures that he showed us of his work and what he saw. I would definitely recommend him and Hobaica to friends and neighbors
Grayson was on time and ready to work on my air handler. He took a video of the work preformed and issues found.
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