I am a skilled professional that works for a Sheldon's Heating & Air Conditioning company. I recently completed a job for a customer who had a broken air conditioner. I arrived at the customer's home and assessed the situation. I then provided the customer with an estimate for the repairs and waited for their approval. Once the customer approved the estimate, I ordered the necessary parts and completed the repairs. The customer was very satisfied with the work and expressed that they would recommend our company to others.