Very pleased with the service. Wade went above and beyond to get our AC in top working order again.
Overall Experience
Quality
Price
Convenience
Upon arrival to system water leak, I was shown to a mini split air handler on the wall that was leaking from the backside of the line hide. Pulled the line hide off the wall to further diagnosed this issue. Last time the pump was condensating due to the extreme hot temperatures and the cold water going into the condensate pump Reservoir was sweating. I did find a condensate pump to be stuck running, but barely pumping any water, so there was stagnant water sitting inside the line as well as inside the pump, building up and leaking out. This systems immediate need is to replace the pump to ensure the system can drain properly and operate within the normal range of factory specifications. The office should reach out for availability for an appointment to change the pump sometime soon. I left the line hide off the unit and left the unit in the off mode to not create anymore water. Spoke to the homeowners about work completed, collected payment/signatures for todays visit and le
Called out today due to water leaking from the mini split head in the living room. Found condensate pump has failed as well as a clogged drain line. Need to clear drain and replace pump. Client will call to confirm repairs. He is aware that the pump will take 2-3 days to come in. Thank you for always choosing Total Air!
Unit has a bad ductless split condensate pump. Collected information for warranty. Signed customer up with taps planned. Collected payment and signature and left. Customer happy.
7/15/22 Tom. Return to customers home to do quit at work. Pull the blower wheel and the coil out of the way. Pull the electric panel box off could not get the cover off to the blower because the coil was in the way. Needs two guys to hold coil why get the plastic piece off and install new blower. Per Louie we will be out on 7/16/22 with two people to install new blower . 7/16/2022 Wadeh. Picked up blower motor from shop and installed new blower motor in living space air handler mini split. Re assembled mini split unit and attached drain pan. Checked unit to be level and turn mini split unit to cooling. Checked blower motor operation and inspected for any noise. Had customer confirmed unit was cooling well and no noise is approved. Two pictures.
Complete member tune up. Change customer supplied filter. Inspect electrical components. Test amps and volts. Delta t measures at 12 degrees. Ensure system is running in both heating and cooling modes. Clear out drain line with vacuum. A picture of the evaporator coil was uploaded into ST. At condenser checked pressures, temps, amps and volts. Dual run capacitor was failed. I replaced with a turbo 200 capacitor that has a 5 year warranty. I also installed a surge protector to protect the condenser against power surges. The unit was low on refrigerant. I completed a leak search and could not pinpoint the leak. The leak may be underground in the line-set that was poured over. The customer wants to wait a few weeks and have a tech return to see how slow the leak is. If the refrigerant is leaking at a fast rate we will perform an isolation test under the same leak search that was paid for. I added (4) lbs of 410a refrigerant. System is in working order.
Arrived for a no cool call. On arrival customers showed me to air handler unit. Saw condensate backflowing. Went down to condenser and found suction line extremely hot. Compressor was also hot. Melted insulation bag around it.. Hooked up gages and suction side was very high. Compressor not properly flowing free on. Suggests for customers to get consultation and customers agree. Customers also have a second unit that is not in the best condition. Would like consultation to get that changed as well. Signed customers up for taps plan. Collected payment and signature and left. Customers happy.
Customer concerned about unit not cooling properly. Checked condenser unit operation. Located error code (0 4 ) lock rotor lock out. Checked breaker and all electrical connections. Checked unit operation and reset error code. Checked refrigerant pressure and inspected equipment operation. Unit cooling well and amp draw on unit is normal. Customer approved Hard start kit.
Complete replacement of cutler hammer 50 amp breaker. Cycle and inspect equipment. All components are within there correct amp ranges. All incoming voltage is proper throughout the whole circuit, there are no dropouts. Unit is in operational order.
No cool. Low voltage fuse popped due to a bad contactor. Replaced the contactoractor and fuse. Thermostat not working after short. Owner had a new thermostat to try try. Thermostat resetting shortly after powering up the system. Owner is going to get a new thermostat and we can return tomorrow to test system. Set transformer for 208v it was never changed from 230v
Eaton 2 pole 50 amp breaker Replacement and checked heat strip. Unit is working properly and cooling at this time.
Customer concerned about unit not working properly. Breaker tripping in heat mode. Checked breaker and air handler wiring. Has #8 wire and 50 amp breaker. Heater is 8 kw and call for 50 amp breaker. Breaker is getting warm and tripping unit breaker. Heater amps are 35.2 and unit is cooling properly and drains at this time. Suggest to replace Eaton 50 two pole breaker in main panel. Follow up Monday
Customer concerned about unit not cooling properly. Checked blower motor operation and inspected equipment cabinet. Checked thermostat calibration and filter location. Filter is good. Checked refrigerant levels and check test start up components. Unit is not running. Checked power and located tripped breaker in main breaker panel. Reset breaker and checked operation. Refrigerant levels are good and condenser unit is cooling properly. Customer concerned about a credit payment in full for tune up last month. Customer rescheduled due to illness. Please follow up with maintenance tune up.
Mitsubishi MXZ Floor- Standing Ductless Heat Pump Unit Ductless 2 Ton Mitsubishi MXZ Floor-Standing Ductless Heat Pump Unit Ductless 2.5 Ton Started install Mitsubishi air handler heads and line hide will return tomorrow to continue on working Ran line hide copper and can’t wire for the two 6000 be to use Andy 9000 BTU the two bedrooms in the office started to install 12,000 BTU in dining room will need to return Thursday to continue on working Install 12,000 BTU in sunroom and 15,000 be to you in living room and saw the condensation pump for 12,000 BTU and round copper through laundry room for both units both Units to the side yard started up system and charged to factory spec systems are operating to factory spec will need to return to complete other side of Hom customer left job before we were able to collect payment or get any signatures customer also took my folder and locked in his house and left so all the paperwork is in the homeowners house As we were leaving notice drain
System popping the the breaker as soon as it comes on. This was the breaker that feeds the air handler. I found this to be due to the disconnect failing and melting together so we changed it out. I tested the system while taking amp draw reading on the whole air handler as well as the motor and heaters in both heat and cool mode. All readings looked good it is unclear what may have caused the disconnect to fail, it seems it may have just been defective. Customer has signed up for the TAPS Annual Membership. Repairs are now complete system is currently operating correctly.
Customer concerned about unit not turning on. Check blower motor operation and thermostat. Located tripped breaker in main panel. Reset and test condenser operation. Unit cooling at this time. Suggest to replace breaker if fails again. Cutter hammer panel. Customer declined TAPS membership at this time