Very pleased with the service. Wade went above and beyond to get our AC in top working order again.
Overall Experience
Quality
Price
Convenience
No cool- Arrived today for membership maintenance system is not cooling. Homeowner is not sure what may have caused the issue. She was not home when it stopped cooling. 2015 GrandeAire front draw. Upon arrival system was Set to off. Set system and cooling to begin diagnosis. System low on refrigerant. Split 0°. Refrigerant pressures and temperature are low. Bacterial growth and standing water in evaporator coil pan. Both indoor and outdoor coils are dirty, but two corroded for cleaning. Biological growth found on Interior air handler mostly on wiring. Capacitor Is weak reading 31/4out of 35/5 µF. Took compressor and outdoor fan motor amp draw. Compressor and outdoor fan motor are very loud. Spoke with homeowner about all the repairs necessary for her system and scheduled a comfortable advisor appointment. Charged system to get customer cooling today. System removed 8° of heat bringing the house from 85 to 78 before I left.
No cool call, was greeted by tenant, tenant informed me the system hasn’t been working/cooling properly for a while, diagnosed system and found it not working on error code CH35 which indicates a low pressure issue with the sensor or the refrigerant pressures are low, checked refrigerant pressures and found system is very low on refrigerant, outdoor unit is corroding and deteriorating due to the salt air, spoke with Nancy the homeowner over the phone and gave options to add refrigerant leak seal and a couple of pounds of refrigerant to top the system off, also gave option to perform a leak search on the full system and then once the leak is found more repairs will be needed, also gave an option to speak with a comfort advisor about replacement due to conditions and future repair costs, Nancy declined all options today, was informed her husband will be looking into it when he gets down here, advised towards having the system operational to avoid bio growth inside the apartment due to pr
Customer had another service tech to install a new thermostat a few days ago. Max stated that the heat was not working prior to installing the thermostat. I found that the thermostat was not programmed correctly. I programmed the thermostat for one called to heat stages and now the system is working correctly. I also found heavy buildup of growth in the air handler. Customer wants me to come back to install the Pure Air and perform a maintenance at the same time on March 7th in the AM. Please schedule. Membership is buy one get one and is extended thru 1/2026.
Installed brand new airhandler, an existing closet and brand new condensing unit on the roof. Top stand completed insulation checklist and insured system. Is operating properly walk home with her through how to operate brand new HVAC system homeowner pay balance in full.
Upon arrival customer told me AC was blowing warm air. Went to the roof and the fan was running on and off. Pull the door off the condenser unit and found the wires burnt off. Check the amps on the compressor and it was super high. Recommend a comfort adviser to come out to give a quote on new system not repairable router age and Freon
Arrived at customers house for system not cooling. On arrival. Customer showed me to air handler unit. Air handler unit is now sod. Started up unit. Air handler came on. Went outside and condenser was on. Hooked up gauges. And unit was very low on Freon. Show to customers and suggested we added Freon with this being the first time of us seeing low Freon. Customers agree. Added 2 pounds of Freon. Pressures and readings now looking correct. Informed customers that this could mean they have a leak somewhere in their system. Suggested they monitor their system and if they lose any Cooling efficiency to let us know and we should perform a leak search at that point. Unit is now producing proper delta. Suggested customer sign up for maintenance agreement and customers agreed. T. Collected payment and signature and left. Thank you for choosing total air!
Customer‘s unit is completely frozen. Must return later. Collected service fee and left. Thank you for choosing total air!
Upon arrival to system water leak, I was shown to a mini split air handler on the wall that was leaking from the backside of the line hide. Pulled the line hide off the wall to further diagnosed this issue. Last time the pump was condensating due to the extreme hot temperatures and the cold water going into the condensate pump Reservoir was sweating. I did find a condensate pump to be stuck running, but barely pumping any water, so there was stagnant water sitting inside the line as well as inside the pump, building up and leaking out. This systems immediate need is to replace the pump to ensure the system can drain properly and operate within the normal range of factory specifications. The office should reach out for availability for an appointment to change the pump sometime soon. I left the line hide off the unit and left the unit in the off mode to not create anymore water. Spoke to the homeowners about work completed, collected payment/signatures for todays visit and le
Called out today due to water leaking from the mini split head in the living room. Found condensate pump has failed as well as a clogged drain line. Need to clear drain and replace pump. Client will call to confirm repairs. He is aware that the pump will take 2-3 days to come in. Thank you for always choosing Total Air!
Unit has a bad ductless split condensate pump. Collected information for warranty. Signed customer up with taps planned. Collected payment and signature and left. Customer happy.
7/15/22 Tom. Return to customers home to do quit at work. Pull the blower wheel and the coil out of the way. Pull the electric panel box off could not get the cover off to the blower because the coil was in the way. Needs two guys to hold coil why get the plastic piece off and install new blower. Per Louie we will be out on 7/16/22 with two people to install new blower . 7/16/2022 Wadeh. Picked up blower motor from shop and installed new blower motor in living space air handler mini split. Re assembled mini split unit and attached drain pan. Checked unit to be level and turn mini split unit to cooling. Checked blower motor operation and inspected for any noise. Had customer confirmed unit was cooling well and no noise is approved. Two pictures.
Complete member tune up. Change customer supplied filter. Inspect electrical components. Test amps and volts. Delta t measures at 12 degrees. Ensure system is running in both heating and cooling modes. Clear out drain line with vacuum. A picture of the evaporator coil was uploaded into ST. At condenser checked pressures, temps, amps and volts. Dual run capacitor was failed. I replaced with a turbo 200 capacitor that has a 5 year warranty. I also installed a surge protector to protect the condenser against power surges. The unit was low on refrigerant. I completed a leak search and could not pinpoint the leak. The leak may be underground in the line-set that was poured over. The customer wants to wait a few weeks and have a tech return to see how slow the leak is. If the refrigerant is leaking at a fast rate we will perform an isolation test under the same leak search that was paid for. I added (4) lbs of 410a refrigerant. System is in working order.
Arrived for a no cool call. On arrival customers showed me to air handler unit. Saw condensate backflowing. Went down to condenser and found suction line extremely hot. Compressor was also hot. Melted insulation bag around it.. Hooked up gages and suction side was very high. Compressor not properly flowing free on. Suggests for customers to get consultation and customers agree. Customers also have a second unit that is not in the best condition. Would like consultation to get that changed as well. Signed customers up for taps plan. Collected payment and signature and left. Customers happy.
Customer concerned about unit not cooling properly. Checked condenser unit operation. Located error code (0 4 ) lock rotor lock out. Checked breaker and all electrical connections. Checked unit operation and reset error code. Checked refrigerant pressure and inspected equipment operation. Unit cooling well and amp draw on unit is normal. Customer approved Hard start kit.
Complete replacement of cutler hammer 50 amp breaker. Cycle and inspect equipment. All components are within there correct amp ranges. All incoming voltage is proper throughout the whole circuit, there are no dropouts. Unit is in operational order.