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Christopher Lawrence and the ComRes team are great!
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We've been using them for several years and turn around time on tickets is always fast! Highly recommend
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John (Hovig Lakhoyan) provided great assistance. He was a pleasure to work with. His knowledge and experience of the system shows in his work. Absolutely no complaints here.
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Hovig was very helpful - fortunately an easy fix, but he moved quickly and resolved the issue, all while tolerating my rambling. :) Thank you!!
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Support is always efficient and completes tickets in a timely manner.
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Hovig, the ComRes technician, provided outstanding support in troubleshooting the voicemail issue. His professionalism, expertise, and dedication were evident as he efficiently identified and resolved the problem. His clear communication and commitment to ensuring the system worked seamlessly were truly commendable. Thank you, Hovig, for delivering exceptional service!
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John was fantastic, patient and knew what he was doing. A complete pleasure. Thank you so much
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Worked remotely with client to set up call forwarding on our Cloudtalk Hosted VoIP platform in Miami Lakes Florida.
Remotely assisted with setting up MFA via Microsoft Authenticator app for Microsoft 365 email account for Windows 11 Windows Hello sign-in for Coast to Coast Linen in Ocean Springs, GA.
Worked remotely with client to reconnect him to filesharing NAS in Riviera Beach, Florida.
Remotely assisted with recovering Mitel MiContact Center Business Authorization Server by updating Microsoft Windows IIS credentials for United Tranzations in Miramar, FL.
Remotely assisted with verifying firewall policy in FortiGate firewall could be disabled for Mitel MiCollab Mitel Software Download Center for United Tranzactions in Miramar, FL.
Remotely assisted with setting call forwarding phone lines in CloudTalk Hosted VoIP for Clearpay Now in Miami Lakes, FL.
Worked remotely with Michael to change his view in outlook 2019 in Wellington, Florida.
Worked with client to set up Windows 11 Professional on all devices at site in Deerfield Beach Florida.
Remotely assisted with registering phone numbers to spam registries to untag numbers as spam likely on Mitel MiVoice Office 250 with CloudTalk SIP trunks for Gateway Commercial Finance in Delray Beach, FL.
Remotely assisted with connecting to Automate servers after troubleshooting wrong static IP on Comcast ISP for Marine Performance Motors in West Palm Beach, FL.
Remotely assisted with verifying Extension password for Avaya J128 SIP phone on Avaya IP Office 500v2 for Joey Accardi in Pompano Beach, FL.
Remotely assisted with changing names and updating directory on Yealink T58A SIP phones on CloudTalk Hosted VoIP phone system for Lauderdale Yacht Club in Fort Lauderdale, FL.
Worked remotely with client to resync SharePoint site on new Microsoft 365 account in West Palm Beach, Florida.
Worked remotely with client to troubleshoot issues with QuickBooks as well as setting up printers and scanners in Pompano Beach Florida.
Remotely assisted with verifying voicemail passcodes in CloudTalk Hosted VoIP phone system for Vasile Elevator in Pompano Beach, FL.