I’ve been in contact with All Wet for several months prior to the service call, starting with a search to replace a former long standing provider. We had a leak in our basement which I had suspected was due to the irrigation system, but the former provider ignored this claiming the lines were tested. Fast forward to signing up after discussions with a handful of potential successors. From my initial contact with Hussein, to the precision assessment by technician Mario uncovering the source of the leak and identifying other potential system risks, to the thoughtful pricing evaluation by Amanda, and concluding with the final thorough work by Mario with step by step explanations (accommodated my request for his return), this was an exceptional customer experience. First service call, but if this is an indication of what’s to come, I am confident that we made the right choice.
