Very professional. Provided great service on multiple plumbing items. Resolved all jobs in a quick and efficient manner. Would definitely use again. Quality and dependable service.
Response from My Georgia Plumber:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
Overall Experience
Quality
Price
Convenience
James was great, very professional and very knowledgeable.
Response from My Georgia Plumber:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
Quality
Price
Convenience
So far from the three people who have been here for various jobs, they are the best plumbers we have encountered in our 20 yrs here!! Knowledgeable, professional.
Response from My Georgia Plumber:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
Quality
Price
Convenience
Trevor was polite, professional and it was quite obvious he was extremely knowledgeable regarding the matter at hand.
Overall Experience
Quality
Price
Convenience
Preston was great and helped us by fixing our leak quickly. He was very nice and explained the situation very clearly. Would recommend Preston to a friend.
Response from My Georgia Plumber:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tech was great - appreciated the skill, cleanliness, politeness and efficiency
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Chandler not only did the task at hand effeciently but spent a quite of bit of extra time to educate me on a few things to keep an eye out for re my water pressure, hot water heater, etc that I never knew before. He could have packed up and left after he finished the work he was sent here to complete but went the extra mile. Greatly apapreciated.
Overall Experience
Quality
Price
Convenience
Discussed with manager that we needed the line scoped and the line leaving the house to the street marked. Plumber did not come with a locator and was unable to locate the line as asked. Have not received a quote or follow up call as to when they will be back.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I find leak in the meter box but is on the city side we need to call city so they can fix
Customer call about no hot water coming out in to the shower I find shower head is clogged and tankless no detect water going in to the tank clean heads and everything is good
09/03/2024 Autho:115jema CUSTOMER STATED: upon arrival, customer stated garbage disposal is not grinding in apartment kitchen attached to her home. TECHNICIAN NOTES: tried testing badger 1/3 hp garbage disposal, but there was just a buzzing . RESOLUTION/RECOMMENDATIONS: recommend replacing badger 1/3 hp garbage disposal with a new one. Replaced garbage disposal JOB NOTES: please bill AHS flat rate 115$ customer was on business call denied 3 point inspection . Took pressure today was 80 psi JOB STATUS: job complete no further issues at this time COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
Customer stated: install 2 customer supplied fill valves and fix leaking sink Technician notes: out today to install 2 customer supplied fill valves. Turned water off to toilets and removed remaining water from tank. Removed existing fill valves and installed new customer supplied fill valves. Turned water back on to toilets to test. Flushed each toilet 5 times. Both toilets are functioning properly at this time. While on site, customer also had a leaking sink in the main level powder bathroom. The sink was leaking due to the drain assembly not being fully tightened and no puddy. Removed drain assembly and installed new puddy. Reinstall drain assembly with thread sealant. Filled up sink 3 times and inspected for leaks. Everything is functioning properly at this time. Job notes: customer paid check Job status: complete Estimates: ready to be sent This is a service estimate to remove pop up assembly and install new puddy
CUSTOMER STATED: broken kitchen faucet and leak in dining room TECHNICIAN NOTES: upon inspection found handle for kitchen sprayer missing, sprayer still work handle just fell off. Found copper line in dining room with a pinhole leak in it, drywall was already cut out. RESOLUTION/RECOMMENDATIONS: JOB NOTES: after speaking with ahs both of these repairs have already been approved and completed by a different company. Ahs is having the first company come back out and complete the repairs they were already paid for. JOB STATUS: COMPLETE AUTHO: 115KKSL ESTIMATES: no further needed
CUSTOMER STATED: kitchen faucet bathroom faucet shower and toilet are all leaking water. TECHNICIAN NOTES: found the kitchen faucet bathroom faucet bathroom shower and toilet all leaking water. The fill valve in the toilet has failed the others have failed cartridges. Due to the age of the 2 faucets I recommend replacing the faucets. The shower can be rebuilt. RESOLUTION/RECOMMENDATIONS: Rebuild the toilet replace the kitchen and bathroom faucets and rebuild toilet JOB NOTES: pressure in the unit is 110 psi. 1” prv in ceiling above the unit that controls multiple units. Maintenance tech on site said that the prv is the units responsibility even though it controls multiple units. Customer going to figure out who is responsible for the prv with building manager on Tuesday. And call us back. Prv needs to be replaced before the other work done. Builds water may need to be shut off before hand in case the gate valve does not work at shutting the water completely off Could
Out today 8/30/24 Trevor J. AHS recall work order. Upon inspecting the disposal in the kitchen we found the unit is not turning on again. Disposal needs to be reset. Reset disposal and cleaned out food waste buildup preventing sink from draining. Unit is now working as it should along with the drain. Job Notes: Safety inspection complete on 8/6. Unable to test pressure high rise condo. This is not a true recall. Work order reclassified. Job Status: Complete Autho: 275JTSA Estimates: No additional needed.
The homeowner complaint is that the guest bathroom on the 3rd floor the toilet is backing up The master bathroom has a smell And the powder bath toilet isn’t flushing right I found that the guest bathroom toilet is backing up and after testing for quite a while the guest bath tub backed up along with the master bathroom shower I attempted to clear it by angering and plunging the toilet but that was when the tub and shower started backing up then the clog cleared itself and everything drained with no issues The powder bath toilet showed no signs of issues at time of visit I plunged and angered the toilet in the guest bathroom the clog cleared Tested with no more signs of issues I recommend that we come back pull the 3rd floor guest bathroom toilet and run camera to determine if there is a belly in the line JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?)
Customer States: He is wanting a new faucet installed and thinks there may be an issue with the disposal. Technician Notes: Out today to install a new kitchen faucet. Customer has new faucet onsite. There is no mechanical failure with the disposal in the kitchen. Disposal is operated off of an air switch. Resolution: Installed new faucet and tested for proper function and leaks. Job Notes: Safety inspection not complete. Plumbing is centralized in the building. Unit does not have its own water heater. Job Status: Complete. Estimates: No additional needed. Estimate to install a customer supplied faucet in the kitchen. Customer has faucet onsite.
Customer States: Toilet is leaking. Building maintenance told customer there is a leak coming from the powder bathroom toilet. Technician Notes: Found a crack in the powder bathroom toilet. Crack is in the left side of the bowl. Toilet leaks when flushed. Toilet will need replaced. Resolution: Spoke to AHS concerning this issue. They denied work order. Went over toilet replacement options with customer. Job Notes: Safety inspection not complete. All plumbing is centralized in the building. Unit does not have its own water heater. Job Status: Complete. Autho: 115LMPA Estimates: Good to send.
CUSTOMER STATED: they had a running toilet. TECHNICIAN NOTES: called out today to look at a running toilet. While on site I found the toilet in the master bathroom was running due to a failed fill valve. The fill valve had failed due to high water pressure of 85psi. The failed prv has caused the thermal expansion tank above the water heater to fail and cause water fluctuation through out the whole home. RESOLUTION/RECOMMENDATIONS: replaced prv, fill valve, and expansion tank in the home. After replacement I turned water on and tested to find everything functioning properly as should. JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (730mapa) ESTIMATES: (READY TO SEND OR NEED REVIEW) This estimate is to replace the fill valve in the master bathroom and the thermal expansion tank in the water heater closet. The thermal expansion tank has failed caus
CUSTOMER STATED: they had a hot water issue and a pressure issue. TECHNICIAN NOTES: called out today to look at a hot water and pressure issue. While on site I found the master bathroom is the only place that’s getting affected by the hot water and pressure issue. Home owners master shower is a kohler pressure balance Posi temp cartridge. This cartridge needs to be replaced along with the thermal expansion tank in the water heater closet. The water heater is currently 20 years old and is outside manufacturers warranty. Home owner is also experiencing a capacity issue in the 75 gallon natural gas water heater. RESOLUTION/RECOMMENDATIONS: I recommend replacing the water heater, thermal expansion tank, and kohler cartridge. JOB NOTES: need to call in autho once I get back to the office. JOB STATUS: NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES:
CUSTOMER STATED: Tub spout has broken off TECHNICIAN NOTES: Out today for the concerns of the tub spout in the full hallway bathroom breaking off due to excessive corrosion. Customer stated daughter was in shower and tub spout broke off by itself. To make repairs to tub spout, we will need to cut drywall on the drywall in the closet located directly behind the shower for the proper access. Ahs has denied claim due to spout breaking off from excessive corrosion RESOLUTION/RECOMMENDATIONS: No repairs completed today. Customer would like service estimates sent to their email located in the pinned notes. JOB NOTES: No visible clean out on property. JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 115MGMA ESTIMATES: (READY TO SEND OR NEED REVIEW) Please forward estimates.
CUSTOMER STATED: Home is backing up again TECHNICIAN NOTES: Out today for the concerns of the whole home backing up from the exterior clean out. Ran sewer machine and dropped head of clog. RESOLUTION/RECOMMENDATIONS: Dropped head of clog. Tenant can use facilities while we wait on a response from home serve for the repairs that are needed to be done. JOB NOTES: Please bill under NTE for dropping head of clog. JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED : Kitchen faucet and garbage disposal is leaking. TECHNICIAN NOTES : Out today for the concerns of the garbage disposal and kitchen faucet leaking. Disposal is leaking from the base and needs to be replaced. Kitchen faucet is leaking from the sprayer. Homes prv is located in the meter box on the back side of the home and is causing low water pressure. Ahs covered disposal replacement, but had denied repairs needed for kitchen faucet due to a defective prv. Ahs stated customer has coverage for exterior prv replacement but will need to create a new work order. Water supply stops under kitchen sink are 1/2 inch. Recommended for customer to pick up 1/2 x 3/8 adapter for stops when going to Home Depot to refrain from having issues when replacing kitchen faucet. RESOLUTION : Replaced garbage disposal under kitchen sink. Disposal has been tested and is showing no concerns at this time. JOB NOTES : Clean out located on the back side of the home. Please forward esti