Very professional. Provided great service on multiple plumbing items. Resolved all jobs in a quick and efficient manner. Would definitely use again. Quality and dependable service.
Response from My Georgia Plumber:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
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James was great, very professional and very knowledgeable.
Response from My Georgia Plumber:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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So far from the three people who have been here for various jobs, they are the best plumbers we have encountered in our 20 yrs here!! Knowledgeable, professional.
Response from My Georgia Plumber:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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Trevor was polite, professional and it was quite obvious he was extremely knowledgeable regarding the matter at hand.
Response from My Georgia Plumber:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Preston was great and helped us by fixing our leak quickly. He was very nice and explained the situation very clearly. Would recommend Preston to a friend.
Response from My Georgia Plumber:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Tech was great - appreciated the skill, cleanliness, politeness and efficiency
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Chandler not only did the task at hand effeciently but spent a quite of bit of extra time to educate me on a few things to keep an eye out for re my water pressure, hot water heater, etc that I never knew before. He could have packed up and left after he finished the work he was sent here to complete but went the extra mile. Greatly apapreciated.
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Discussed with manager that we needed the line scoped and the line leaving the house to the street marked. Plumber did not come with a locator and was unable to locate the line as asked. Have not received a quote or follow up call as to when they will be back.
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Estimate to replace existing prv due to high pressure Tech notes: Called out to home to replace existing prv due to high pressure. Took the old prv out and replaced with new prv in the basement of home. Turned water back on to make sure no leaks were present and new prv is working properly. Checked water pressure also to make sure it was accurately working properly. Advised home owner they were able to use their water as normal and to keep an eye on the pressure and to let mgp know if any other issues arise. While on site, customer has a creaking wooden floor in main level powder bathroom. Toilets rocks a little bit, recommended to customer to have toilet pulled and have flange inspected. Reinstall toilet with new wax ring. Job is completed.
CUSTOMER STATED: kitchen faucet sprayer hose is leaking TECHNICIAN NOTES: upon inspection found that sprayer hose is spraying due to break in line. Sprayer hose will need to be replaced. RESOLUTION/RECOMMENDATIONS: replace sprayer hose
I spoke the the landlord and found out that the build dose have to be shut down in order to make the repair I shut off the water and found the main line feeding the unit I cut the line and installed a shut off valve on the main line At this point the leak is stopped for now so the remediation company can come in and do what needs to be done After that all the shut off valves will need to be replaced along with the up stairs shower cartridge or valve I explained we would get them an estimate for all of that work I did have to remove a 4 foot by 5 foot section of drywall to locate the main water line coming in to the unit I cut the main water line and installed a shut off for the unit Tested with no leaks Job complete
Customer stated: Replacing water heater Technician notes: We arrived and inspected the area. We attached a hose and drained the heater. Once drained we removed the gas connections and cut the inlet and outlet lines to remove the heater. We unboxed and prepped the new heater. We put the new heater into position and started attaching the inlet and outlet lines, the gas line, and started running a cpvc line for the t&p valve. We filled the heater, restored the gas connection, and then ignited the pilot light. The heater is running with no leaks. Resolution/Recommendations: Removed old water heater and replaced with new water heater.
CUSTOMER STATED: they had a toilet that was slow filling and another toilet that was not flushing. TECHNICIAN NOTES: called out today to look at a toilet slow filling and another not flushing. While on site I found the toilet in the hall bathroom was taking longer than 3 minutes to fill. In the master bathroom the toilet will not flush due to a corroded toilet handle and a corroded flapper. RESOLUTION/RECOMMENDATIONS: I replaced the fill valve in the hall bathroom then replaced the handle and flapper in the master bathroom. After making the repairs I turned water on and tested to find everything functioning properly as should.
Tech notes: out today to install mgp supplied 50 gallon natural gas water heater. Upon arrival, turned water off and drained down existing heater. Removed heater off stand. Unboxed and prepped new heater for install. Placed new heater on blocks and began install. Installed 2 cpvc to copper transitions. Reworked gas line and installed new gas shut off valve, flex line, and gas drip leg. Installed new copper risers, shut off valve, and expansion tank. Once all connections were good, turned water on to test. Everything is functioning properly at this time. Successfully lit water heater. Job status: complete
Technician notes: We arrived and were directed to the affected bathroom. We tested the sink and found that there was no water when turning the sink on. We disconnected the cold supply line and confirmed that the supply was receiving water. We then backfed the line and collected the water in a bucket. There was a large amount of sediment that exited the line. We repeated the process for the hot side and then cleaned out the aerator. The sink then functioned properly. The toilet was not filling properly due to a valve not being turned on in the tank. We corrected the issue and tested. The toilet then functioned properly Resolution/Recommendations: After removing built up sediment, the sink is functioning properly. After turning the fill valve on the toilet was tested and functions properly.
CUSTOMER STATED : Flooding in the living room trying call emergency hot line and is not working please call asap TECHNICIAN NOTES : Out today for the concerns of water damage appearing on the living room ceiling. Investigated and found the washing machine supply lines leaking at the washer box. Tenant stated they recently bought the washer/dryer and hooked up the unit themselves. Leak was caused by tenants not tightening the supply lines down enough RESOLUTION : Tightened washing machine supply lines.
Customer stated upstairs guest bathroom shower is leaking. He has a kit for it. Customer has trim kit for the upstairs master bathroom shower. Replaced gaskets in the stims and replaced the shower trip Job is completed.
CUSTOMER STATED: Disposal is not working TECHNICIAN NOTES: We arrived and assessed the disposal. The disposal emits a burning smell and was leaking for the bottom. We disconnected and removed the old disposal. We then assembled and installed the new disposal. The disposal was then tested. Functions normally with no leaks. RESOLUTION/RECOMMENDATIONS: Removed old disposal that was not functional and installed new unit. Tested the disposal after installation and new unit is functional and has no leaks
CUSTOMER STATED: The complaint is that they have no hot water TECHNICIAN NOTES: We found the pilot light was off and the gas shut off was off To the water heater RESOLUTION/RECOMMENDATIONS: We turned the gas on and relit the pilot Tested with no issues
Customer stated: sink is not draining and toilet flushes by itself. Technician notes: We arrived and investigated the issue. The lavatories in the master bathroom are draining very slowly. When only one side is used there are gurgling noises pointing to severely restricted flow in the drains. We disassembled the tubular drain from the right-side lavatory and ran a sewer machine down the drain to try and clear the clog. We were able to pullout a 4 inch sheet of hair and hair dye that was restricting the flow of the drain. We reassembled the tubular drain under the right side and the tested the sink. Both sides drained normally. The toilet tank was overfilling because the fill valve was not correctly adjusted and the tank is filling to the overflow pipe. We adjusted the fill valve and the toilet now functions normally. Resolution/Recommendations: Ran a sewer machine to clear the lavatory drain. The clog was cleared. The lavatories were tested and now function normally
Customer stated: master bathroom sink is leaking Technician notes: We investigated the issue. The extension sip joint running into the ptrap was not inserted into the ptrap. There was a 1/16 air gap that was allowing water to flow out. We removed the ptrap and slip joint and reset. The sink is now function properly with no leaks
Customer stated: kitchen sink is leaking Technician notes: We inspected the sink and noticed that the 1 1/2 tubular drainage was not installed properly. We disassembled the drainage and installed new 1 1/2 drainage from the basket strainer to the lavatory stack in the cabinet. We tested by running the kitchen sink and there were no leaks Resolution/Recommendations: after diagnosing the issue with the tubular we started off by removing the old tubular due to improper installation. Once everything was removed we then installed 4 new pieces of tubular under the kitchen sink. After everything was installed we then turned water on and tested to find everything functions properly as should with no leaks or drips.
TECHNICIAN NOTES: We arrived and investigated. The faucet gasket has lost seal with the countertop due to age and is leaking onto the countertop and also down the sprayer head line and into the cabinet below. There faucet will need to be removed and replaced. RESOLUTION/RECOMMENDATIONS: Remove and replace kitchen faucet
