Chandler not only did the task at hand effeciently but spent a quite of bit of extra time to educate me on a few things to keep an eye out for re my water pressure, hot water heater, etc that I never knew before. He could have packed up and left after he finished the work he was sent here to complete but went the extra mile. Greatly apapreciated.
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Discussed with manager that we needed the line scoped and the line leaving the house to the street marked. Plumber did not come with a locator and was unable to locate the line as asked. Have not received a quote or follow up call as to when they will be back.
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The team was outstanding!! Knowledgeable, friendly and walked through everything with us. The company as a whole has been responsive and a pleasure to work with!
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we needed a hot water recirculating pump replaced. Already had the pump and parts. Old pump’s nut threads didn’t match. Just need edMy GA Plumber to install the correct nuts that came with the new pump onto the brass pipes. About an hour later and upselling my wife on installing two water shutoff valves above and below the new pump (prior pump only had one) we were handed a $765 bill. OUCH. Further calls to other plumbers had quotes of $325 to $700 total - high end if you needed them to supply the pump.
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Response from My Georgia Plumber:
Thank you for taking the time to leave such a positive review for our plumbing service! We're glad to hear you were satisfied with our work.
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James arrived on-time and with lots of knowledge in the area of plumbing; I learned so much! He came to give me estimates on work in my home, and he followed up with written info quickly and accurately. Great job Mr. Georgia Plumber!
Response from My Georgia Plumber:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Called out for onsite assessment to run a new exterior gas line for a backyard fire pit. Will put together an estimate to run a underground 3/4” poly gas line roughly 70’-75’ from gas meter to fire pit.
Estimate for the replacement of customers water heater as preventative maintenance as a unit unit almost 20 years old Customers three-quarter inch CPvc shut off does not work, Due to the age of the unit and will need to be shut off at the street, Will need to have city Street key to open up the water meter box. Customers outside hose bib is leaking when turned on, Unit is a frost, free hose bib and is leaking due to a Freeze break. Could not check water pressure today as only unregulated hose bib on home is leaking when turned on.
Autho: 275kmai Technician came out and diagnosed the same issue as before. Due to their not being any obstruction in the toilet American home shield will not be covering for the replacement. Need to replace customers with new wax toilet bolts and supply line to resolve the issue. No issues are occurring anywhere in the home except for that toilet.
Autho: 275 DMSL Customer does not have a plumbing leak inside of home. There was no water presenting itself at time of appointment besides slight moisture on the concrete where the air duct is. The customer stated that the water was coming from the air duct, but the condo homeowners association needed a licensed plumber to come out and confirm. Customer request all pictures information information to be sent to his email.
I can’t check pressure this time because water is off estimate to fix leak on water line and replace cast iron drain is ready to send.
CUSTOMER STATED : There is a leak under the kitchen sink. TECHNICIAN NOTES : Out to the residence today for the concern of there being a leak under the kitchen sink caused from a bad seal at the tubular - fern co connection. AHS approved repairs to remove fern-co and add a extension tube for the tubular drain piping under kitchen sink. RESOLUTION : Modified kitchen drain piping. Removed leaking fern - co and installed 1 1/2 inch tubular extension piece to properly resolve leak. Repairs have been tested showing no further concerns at this point in time. JOB NOTES : No clean out. High rise building. Building on shared prv. AUTHO : 275ADAA JOB STATUS : Job complete.
4/12/24 Preston B. Job notes : Out to the residence today for a sold service estimate to perform a minor rebuild on master bathroom toilet. RESOLUTION : Performed a minor rebuild on master bathroom toilet. After making repairs, toilet has been properly tested showing no further concerns at this point in time. JOB NOTES : Water pressure - 50 PSI under kitchen sink. High rise building. No clean out. JOB STATUS : Job complete. CUSTOMER STATED : Toilet in master bathroom won’t stop running and it will not turn off. TECHNICIAN NOTES : Out to the residence today for the concern of the master bathroom toilet constantly running and cannot be shut off. After arriving, I immediately found chlorine cleaning tablets within the tank of the toilet. Water supply valve, fill valve, and flapper for master bathroom toilet are defective which is cause of the toilet constantly running / not being Unit’s water pressure is 50 testing under kitchen sink. AHS has denied minor rebuild o
Autho: 275jvpa Customer missed second trip, concierge of the building, called twice, and left a message, and the technician on site called both numbers and left messages as well. Just will need to get a new work order from American home. Shield for us to be able to resolve their issue and be at the condo at time of appointment so we can gain access to the unit
Return trip: technician replace customers, Kohler shower to resolve the issue. CUSTOMER STATED: sewer smell from master bathroom behind toilet she believed up that the sewer smell was coming from the water pipe stubbing out of wall. Hall bathroom shower does not get hot water. TECHNICIAN NOTES: could not detect any sewer smell in master bathroom. Pushed cushion plate back to the wall but I believe that the smell is coming from the wax ring. Informed tenet that that could be the first step of trying to resolve the issue but if it does not the next step may involve a shared vent line in the wall that may be the building responsibility. The hall bathroom shower only gets cold water. Assumed it was the scald guard but after I managed to get the handle off and adjusted the scald guard the issue still happened. The cartridge needs to be replaced RESOLUTION/RECOMMENDATIONS: JOB NOTES: the order part for the cartridge is what I believe the cartridge is. I was only able to get
Customer shower handle was installed upside down and was providing hot water first and then cold, tech removed the handle and readjusted the orientation to find everything working as it should.
Autho: 275jzba Customer has an obstruction in the stack of the building itself and not in her drain line. As technician was attempting to clear out the obstruction, the neighbor complained to the front desk that there was water coming up her bathtub and sinks. Customer will need to contact in order to proceed with getting the line cleared. No mechanical failure in her home.
Customer would like an estimate for the installation of customer supplied garden tub garden tub faucet, and three-quarter inch shower valve replacement. Due to the size and location of the tub drain being 7 inches off the wall we may need to cut under the tub drain and move it back a few inches so that we can properly attach the drain to the tub.
CUSTOMER STATED: Customer can hear a dripping sound coming from the upstairs mechanical area TECHNICIAN NOTES: Take that there was no leak coming from the dripping sound the cause Of the league is actually a backfill of the 3 inch to 4 inch 90 that whenever the water is dripping from upstairs, it is dripping into a pool of water inside the pipe, causing the sound. Customer has a separate leak from the upstairs which has been a persisting for so long customer has mushrooms growing inside of the home and the mold where the water was sitting for an extensive period of time RESOLUTION/RECOMMENDATIONS: Homeowner should attempt to contact upstairs neighbor since the sound is being caused by the leaking/running toilet in their unit. JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: 275 CSTA ESTIMATES: (READY TO SEND OR NEED REVIEW)
CM 04/10/2024 Customer stated: they had a leak. Tech notes: called out today to look at a leak in the shower. While on site we walked to the neighbors apartment to cut access behind the drywall to expose the shower valve. After exposing the shower valve we ran water to find water completely running down the shower head sprayer hose behind the shower spout leaking into the apartment below. Resolution: replaced shower jeans and tested to find no further leaks or drips. Job status complete Estimates: To cut dry wall for access.
Customer call about estimate to install customer supplied water filter underneath kitchen sink estimate is ready to send