08/30/2024 Customer stated: out today to perform complementary water heater flush for member. Technician notes : upon inspection of lowboy 50 gallon water heater in crawlspace of home I saw it was a 13 year-old heater out of manufacturer warranty. Inform customer, we could not perform flush today due to age of the water heater.. Resolution/recommendations: recommend replacing 50 gallon lowboy water heater in crawlspace with new tankless Rinnai sensei water heater . Customer would like tankless unit in laundry room or on exterior wall outside of crawlspace. Job notes : please send customer estimate for replacement of 50 gallon lowboy and estimate to replace existing water heater with a tankless unit, Also built estimate to install a customer supplied toilet when customer is ready. Job status: job complete no payment due at this time.