The tenants complaint is that they are seeing water damage to the basement ceiling in the same area as before We found a large area of water damage in the basement ceiling We cut the ceiling to determine where the leak is coming from We found the Leak coming from the cold side of the guest bathroom shower I removed the handle and found the packing nut was screwed completely out of the stem allowing water to spray into the handle We also found there is high water pressure I recommend replacing the shower valve We did go ahead and tighten the packing nut back into the stem and that has stopped the leak We replaced the prv in the crawl space Tested with no issues Job completed Estimates built and ready to send No visible clean out