Out today 8/24/24 Trevor J. Emergency after hours call. Customer has no hot water. Rheem tankless showing error code 11. Ignition failure. Igniter is not creating spark. Unable to get part today. Would have to be ordered on Monday. Customer wants tankless replaced with new Rinnai RXP. He needs us out Monday morning to install the new tankless or he will find someone else than can. Discussed pricing onsite with customer. Job Status: Complete for today. Estimates: Good to send.