Customer stated: shower handle either real hot or cold no in between. Tech notes: I’ve already been out here and removed the trim and it is a brass ball with a stem on it with 6 holes on the ball. Resolution: called Cary twice and he never answers so job will need to be submitted to resi pro for approval Mgp notes: send to resi pro for approval Autho: bill out to resi pro after approval Estimate notes: please forward for approval Job status: complete