William arrived as promised and did a great job! We have been with Pernell for many years. Thanks to the entire “Pernell HVAC team” we have enjoyed worry-free temperature control. While ALL of the talented service technicians have been outstanding, William stands out due to his expertise and care. He performed the pre scheduled maintenance with devotion and was very personable. A decorated Iraq war USMC combat veteran, we plan to ask Pernell for William to perform our NEXT maintenance-even if that means waiting until William is available.
Having Chris work on my heater today was very pleasant. He was very knowledgeable, polite, clean and professional. I will be asking for him for my next service!
Always prompt, friendly and courteous; been our tech for almost 9 years.
Technician was prompt and thorough. He was able to trouble shoot and identify the issue within mins of explaining the units problem. The issues were fixed and operating properly. Very satisfied with the service. Thankyou.
Great personality all around good guy thank you for your service.
William was friendly and down to earth. He explained what was going on with my unit and took care of it for us.
Great customer service and friendly staff. Pleasant experience.
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