My technician William Brock was kind and respectful. He explained everything he did to our unit and ways to help the longevity of our unit. I have never had a bad experience with Pernell.
We have had AC issues for a week. When the weekend finally came around we decided we needed to call an AC tech. I submitted a form over the weekend and Chandler got back to me later that day telling me he could get us in monday. They arrived on time and fixed everything that needed to be fixed. Gave us recommendations on what we could do to prevent future issues as well. This is the second time we’ve used Pernell and we will never use again HVAC company. The technicians are friendly and honest.
Prefer William excellent service, explain all that needs to be done and what was done.
As always William and Carlos provided excellent service. They are very professional and very friendly. They let us know exactly what is going on with our units. They go out of their way to get answers to your questions and they are in full and immediate contacts with other employees if they need to inquire to answer your questions. They are knowable about their work and work is done in a timely manner.
I appreciate how they explained things to me and they were both very nice.
Their service is on time and informative and explains what’s going on with your system so that I understood!
William was great age very personable. Very pleased with the entire experience from Shana (spelling) to William. Thank you.
William was very experienced. Kind And polite, He did an amazing job. Not only cleaned the inside of the unit but the outside as well I would recommend Pernall Heating & AC to all Thank you William William
Service repair on American standard mini split