Chris was an absolutely fantastic technician he took the time to review any of my concerns that I had even though at first I wasn't even sure that I had any. The service was extremely efficient but highly detailed and customer service oriented. To top it all off Chris was really respectful and was very patient with my hectic household as both my children were home and my dogs are loud barkers! I really appreciate the services that Chris offered and the efficiency and kindness with which he provided it! Because of his service and the amazing service coordination by Shaina I am happy to say that I purchased into the family membership for the year I look forward to working with the Pernell company!