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Once I got somebody at my house, they fixed it promptly ,however the issue was a motor that supposedly was written up last spring( which I heard about yesterday from your repair person for the fist time). He also informed me that the motor was covered by warranty, but it was $650 to install. I'm also paying a monthly fee for maintenance, please tell me why the replacement was not maintenance.
Response from Countryside Heating and Cooling Solutions:
We're glad to hear the repair was completed promptly once our technician arrived. We apologize for the miscommunication regarding the motor's condition. The original estimated cost for this repair was over $800. We applied a significant discount to bring the total to $650. Essentially, you saved over half the repair cost because the parts were being covered under the Bryant warranty and we discounted the rest. Our Office Manager explained this at the time, and you seemed to understand the breakdown. We are sorry if there was any misunderstanding. We truly appreciate your business. Thank you for choosing Countryside Heating and Cooling Solutions for your HVAC needs. -The Countryside team
