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Ben arrived on time and was very professional. His HVAC knowledge was quickly evident as he confirmed my faulty thermostat was a symptom of a larger furnace problem. Ben politely tolerated my endless questions and provided thoughtful responses to each. Suspecting a failed heat exchanger, Ben tried to verify with an exhaust gas analyzer. When his analyzer failed, he left our house and returned later with a functioning unit. The new analyzer quickly confirmed our furnace was unsafe to operate. With my consent, Ben shut off the furnace, gas supply and tagged our furnace as out of service. Ben then quoted a repair estimate and we discussed the risks of doing a major repair on 20-YO Furnace, At my request, Ben arranged a next day appointment with Tony Kroening to discuss repair vs. replacement options. Before departing, Ben left us with two space heaters to supplement our secondary heat source, a gas fireplace. As noted above, Ben is knowledgeable, professional and polite. Our safety was always his highest priority. Employees like Ben explain why we've been Countyside customers for more than 20 years!
Response from Countryside Heating and Cooling Solutions:
Hi Jim- Thank you for your 5-star review! We are honored that you have trusted us with your HVAC needs for two decades. We truly appreciate your loyalty and continued support. Our goal is to keep you a satisfied customer for years to come. Thank you for choosing Countryside Heating and Cooling Solutions! -The Countryside team
