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Did not want to install customer provided part, but they did not have the part in stock to sell and install. After installing the part, I had purchased years ago, found problems with the other parts in the furnace. Also, not in stock at their shop and would need to be ordered. No attempt to order, instead I got an estimated invoice for the part of over $500. I just spent $474 for this one visit. Now I have to go online to find, and purchase said part and replace them myself. Mybe we'll have heat this weekend.
Response from Countryside Heating and Cooling Solutions:
You informed us that you had issues on your furnace with error code 24 and that Bryant suggested that it COULD be the inducer motor. You indicated that you purchased the inducer motor online a couple of years ago. On your initial call to us, our office manager informed you that we may not be able to put your part in because we don’t typically install customer-provided parts (due to quality assurance). We sent a technician out to diagnose your furnace. Your furnace fired right up and began heating with no error codes. You insisted that our technician install your after-market inducer motor anyway, so he quoted you $275/hour for labor, which you approved. While pulling out the old inducer motor, our technician noticed the pressure switches were full of water, which is most likely the reason you received error codes in the past. He drained out the water and made sure the pressure switches were dry. He highly recommended replacing the pressure switches and provided a written estimate to properly repair them. He also found that the condensate trap was plugged so he thoroughly cleaned that too. After installing the after-market inducer motor, our technician noticed that you were missing the new mounting bracket for the pressure switches and informed you that the pressure switches would not fit correctly with this style inducer without the mounting bracket. You looked around for the bracket but could not find it. Our technician stated he could check to see if he can order the mounting bracket by itself and would give you an estimate if it's even an option. He recommended putting the old inducer motor back in (since it was still in working order when he did his diagnosis) and he suspected the pressure switches to be the real cause of the problem. You wanted to try to make it work without ordering the new bracket (you thought the bracket was still in your maintenance room somewhere) so you provided him with a piece of tubing that he used to fit the pressure switches into the box. You assured our technician that you would find the bracket and could install it yourself, so he made it work with the tubing you gave him as a temporary fix. Our technician made sure you were aware that this was not the correct way to mount the pressure switches, and he noted this in his description of the work that you signed on your invoice. After the fix was completed, he fired up the furnace and allowed it to run through the cycle of operations as he inspected it. He cycled power multiple times and confirmed the unit was working properly before he left.
