We've had some issues with our heat pumps and Jake @ Interstate has been very helpful with explaining and resolving the issues. Jake is always professional and courteous. We particularly appreciate Interstate's efforts to get to our home quickly to resolve the matter during our frigid weather. Thank you!
Overall Experience
Quality
Price
Convenience
I arrived for a new customer no heat call. I spoke with the homeowner and found that the system would not respond and the thermostat will not power on. I inspected the system and found that the sequencer had melted and shorted all the wires to ground. I offered to replace the transformer and the sequencer and replace all the broken wires to see if the system will respond. They agreed to the repair. I removed all the burnt components and wires and installed the new components. I cycled the system back on and checked all amps on all elements as well the blower motor and capacitor. I found the system to respond correctly per mode the thermostat called for.
I arrived for a blue club member summer tune up. I first removed and pressure washed all filters. I then inspected both indoor evaporator coils and found them to be clean. I checked the systems temperature drop and amp draws on both systems. I did find a water stain on the floor of the 2nd story walk way. I traced the water stain and dated the mark. It looks like the flue had been sealed with silicone once it had started leaking. This is a 90% furnace. To properly fix this issue would be to cut the fitting that is over the water stain and replace a section of pipe. I then inspected the outdoor system we installed and found both condensers to be fairly clean with minimal debris on the coils. I clean the condenser ps and checked all readings in high and low speed and found no issues.
Arrived June 13 for non club tune up check charge on unit everything is normal
Arrived on 21 April for a AC tuneup times two removed cleaned and reinstalled all washable filters replaced a 12 x 12 by one filter first all drain lines in Clearwater to ensure proper flow checked all contactors and capacitors refrigerant charges everything is within manufacture specifications on these units. Customer also has a mini split and then he did not want me to check today due to him having his dogs in there everything’s running within manufacturer specifications on on this house.
Arrive on 4 February for a no heat found that the shock electric furnaces had a blown fuse replaced fuses everything operates as normal went from 32 while I was in there to 41°.
I arrived for a new customer no heat call. I spoke with the homeowner and found that the furnace will not hold a pilot light. I inspected the system and found the gas pressures supplying the pilot light to be barely moving any gas at all. I recommended to replace the gas valve and pilot hot assembly to get the system running. The homeowner wanted to look into financing on their own. I sent the email containing the financing options and explained all financing to the homeowner.
I arrived to inspect a barn to install a mini split. I spoke with the homeowner and found that they are looking to get a mr cool system installed. We compared bids on them purchasing the mr cool system and us installing the system vs us installing a Samsung mini split. They decided to try and find a mr cool system for us to install. They want a 110V mini split installed. The price to install the mini split is with all parts provided to get the system running. If any additional parts are needed we will charged for the extra parts and labor to install what parts are needed to get the system running.
On October 15, 2021 I arrive to Blue Shield customer for a full tuneup upon arrival agree to the customer are then pulled nine washable filters out cleaned on reinstall them are then went to the heaters did Amp draw on the blowerCheck the capacitors checked gas pressure did amp draw’s on the inducer motor pulled and clean the flame sensors Testedoverall system operations everything is working properly at this time thank you for your business mike t
Inspected ductwork for duct cleaning, most supplies are in the slab and returns are running to 5 package units on roof. Supplies are not cleanable with our equipment, after going over further details, I recommended Tri link and Phoenix restoration services to customer.
I arrived for a recall on a air handler. I spoke with the boss and for that the main issue was the indoor system will not run. I inspected the system and found the the 5 amp fuze to have been blown and the transformer to have failed. I replaced both components and traced a short down to the thermostat wire in the thermostat wire that feeds the outdoor condenser. I showed the homeowner the issue and we decided to replace the thermostat wire with the cost of the fuze discounted from the total cost. We also inspected the duct work to the same system and found the duct work to be to small for this system. We compared amps on the block motor with more and less return air and seen the difference reflect in the systems static pressure. The homeowner is going to think about the duct installation for a later date.
Upstairs no cool, found 5A fuse on control board blown, checked all low voltage controlled components for direct short, non found, replaced 5A fuse, unit operating normally, 98 deg. upstairs, recommended to homeowner that surge protectors be installed on air handler and condensing unit. Homeowner declined
No cool upstairs, found bad transformer on high voltage side. Replaced transformer. Washed condenser coil, dual run cap is good, contactor is good. Checked operation, all amps and pressures are good, unit operating normally. Homeowner was out of town and does not know when system stopped working. Suspect strong storms caused power surge.
I arrived for a blue member no cool call. I inspire system and found that the system is tripping the low voltage fuze. I inspected the system and found the contactor on the condenser to be shorted. I replaced the contactor under warranty and check the systems operation after. I found the system to come on and run with no issues. The homeowner had a solar panel installed and this could be a issue with the brown outs and the spike of poor when the system comes back on.
arrived on 15 April to conduct to AC PMs to get all filters cleaned and put them back clean condensers checked everything everything‘s within tolerance nothing else to add at this time.
I arrived for a blue member heat pump issue. I first spoke with the homeowner and found that the heatpump will run but it has a lot of ice buildup on the system. I inspected the system and found the timing to have been set at 90 min. I changed it to 30 min defrosted time. I also rechecked the thermostat settings and we set the heatpump lock out at 35 deg. I explained how the system operates and that the outdoor system dose run during defrost mode.