Jake did a thorough job checking and preparing our system for the upcoming winter. He took the time to explain his findings and what everything meant. Thanks Jake!
Overall Experience
Quality
Price
Convenience
Always happy to work with "Jake" because he knows his stuff & seems to take the time to do the job right. We've come to appreciate his experience and expertise over the years and would certainly recommend Jake & Interstate.
Overall Experience
Quality
Price
Convenience
We've had some issues with our heat pumps and Jake @ Interstate has been very helpful with explaining and resolving the issues. Jake is always professional and courteous. We particularly appreciate Interstate's efforts to get to our home quickly to resolve the matter during our frigid weather. Thank you!
Overall Experience
Quality
Price
Convenience
Came out to call for a system making noise. Customer stated that they had come back from vacation yesterday and noticed the AC was running. Customer had to turn off the breakers to shut it off. Had suspicion that it might be the thermostat, but wanted us to look at it to make sure. I checked the system over and did in fact find the nest thermostat sending a signal to the AC even with the thermostat set to off. Pull thermostat off wall and the AC disengaged. Discussed with customer about replacement of thermostat. Customers will install a new one, since they installed the first one. Recommended maintenance on system. Customer will look into having it checked this summer.
05DEC2024 Jason Brown Arrived for non club no heat. Spoke with homeowners about the systems performance. The thermostat says it’s heating but the system is not coming on. Also while you’re out we would like you to check the pressures, during the middle of the summer the system doesn’t seem to cool the room very well. We primarily use that room to workout in. We keep the thermostat at 78 the. Adjust it down when we’re ready to use the room. We’ve tried to adjust it down an hour or so before we use it, but it won’t come down. Inspected the air handler and thermostat. Found float switch failed open and is not allowing system on. With permission I replaced the float switch then cycled equipment into all stages. 10kw Heat strips reading 21a heat pump pressure are good, capacitors and contactors all within manufacture specs. Discussed findings with homeowners. We decided to take a look at the systems cooling in the summer. System is heating properly at this time.
Jake Kring. 12-04-24. I arrived to replace a defective gas valve on a gas furnace. I disassembled the system and installed the new gas valve and propane conversion kit. I cycled the system on in low stage heat and adjusted the gas pressure per manufacture specifications. I then cycled the system on in high stage heat and set the gas pressure to 10.06 IWC. I made sure the furnace cycled on after all repairs were done on its own from the demands of the thermostat. The gas valve will have a one year warranty.
Jake Kring. 10-28-24. I arrived for a blue club membership fall tune up. I first removed all filters and cleaned all washable filters. I replaced the only 12X12 disposable filter. I then began to inspect the furnaces while the filters dried. I found the gas pressure on both furnace to be running between 4 and 6 IWC for propane. The inlet gas pressure was at 10 IWC. I tried to adjust the gas pressure to get the furnace to 10 IWC but couldn’t get more than 9 IWC. I informed the homeowner and he will be getting a plumber back out to fix the gas pressure coming to the home for us to come back and see if we fan get the gas pressure dialed in to 11.3 IWC per the manufacturer specifications. I would like to see 13 IWC coming to the home and no more than 14 IWC for max propane pressure to the home. We will have to return to finish tune up to get the furnaces burning properly. Jake Kring. 11-11-24. I arrived to check he system gas pressure for the tune up for this club member. I found the gas
Jake Kring. 10-22-04. I arrived for a new customer no cool call on a mini split. I spoke with the homeowner and found that he had a mini split newly installed by other people/company and the system is not cooling properly. We explained the diagnostic fee and we decided to go ahead and check the system to see if the system is low on refrigerant or if there is a different issue. We inspected the outdoor system and found the system to be low on refrigerant. We also inspected the line set in the attic and found no signs of any issues with the line set. I informed the homeowner of the leak search cost and the cost per pound of refrigerant and we decided to not do anything with the system at this time.
23MAY2024 Jason Brown Arrived for blue club two system summer tune up service. Spoke with Homeowners about the systems performance. They’re doing fine. Cycled systems on at the thermostats. We are due for rain soon, so I started outside. Washed condenser coils. Checked capacitors, contactors, hardstart, and motors. Found all amps, pressures, and capacitors within manufacture specs. Both reversing valves are functioning normally. The upstairs heat pump is reading 67/70 and 7.4/7.5 downstairs system is 40/40 and 5/5 cleaned out electrical cabinets and moved inside. Removed all washable filter and cleaned them out on the patio by the upstairs heat pump. Inspected indoor equipment while filters dry. Found blower motors, and wheels balanced, no oil leaks visible, and evap coils clean. 10.8a on the downstairs, and 5.9a upstairs. Both systems are working properly at this time. Blew nitrogen through filters to dry them out faster. Once dry I reinstalled all filters. Replaced one 12x12x1 pleate
22FEB2024 Jason Brown Arrived for previous customer and recent install not cooling well. Spoke with the homeowners about the issue. This has been consistent for the last couple years. You guys find things wrong but never catch this one. At night the system will cycle on then off then before the fan cycle is over come back on. It will do that until we switch the thermostat into the off position. Inspected AC, furnace and new evap coil. Verified electrical connections and all components. Inspected nest wiring. Found thermostat operating without a C wire. When the thermostat does not have a C connected it will use y or w for a common wire depending on which mode the system is operating in. When it cycles off it defaults back to the y wire causing the system to cycle on. I connected the c wire then cycled the equipment several times. After discussing my findings with the homeowners we all cycled the system on and watched it turn off. This is an intermittent issue however so things may stil
23JAN2024 Jason Brown Arrived for previously diagnosed thermostat replacement. Inspected thermostat, verified diagnosis. Replaced thermostat with new T6pro 2h2c. Cycled system in all stages. Setup heat pump cut off temp, test cut off. Check for proper ignition in gas heat. Verify temp rises. All stages working properly. Thanks guys!
02JAN2024 Jason Brown Arrived for previous customer no heat. Spoke with homeowner about the systems performance. Our heater trips the breaker, it’s heating but not well. Inspected air handler and heat pump. Found the breaker mislabeled. Heat pump compressor is grounded. Spoke with homeowner about replacing or repairing the system. Closing job and opening lead.
Jake k. I arrived for a blue club membership fall tune up X2. I first removed and cleaned all washable filters. I then inspected the downstairs system and found the system to be set at the same settings as we set it on one of our first tune ups. The gas pressure is low due to the system is not set squarely over the plenum in the ground. This is blocking half of the air flow and was causing the system to overheat when the system is running at it’s recommended gas pressures. The homeowners have been aware of this issue and they may remove the indoor system in the future and try to build a better transition to get the airflow to flow better into half of the plenum. I also inspected the upstairs unit and found this system to be running well in both stages. I then replaced all washable filters and replaced the paper filter in the sun room. I then reset both thermostats to the settings that the homeowner had. Overall both systems are running as expected at this time.
29Sep2023MarioP discuss scope of service with homeowner. Pump down outside unit. Cut copper inside on old coil . Pulled old coil out of case put new coil in place. Cleaned copper lines with flush. Reconnected copper. Pressure check system 300psi of nitrogen. Pulled vacuum below 500 microns and released refrigerant. Cycled system on cooling added 1lb 6oz to get correct superheat. System is running properly at this time.
I arrived for a warranty call on a system we recently installed a evaporator coil on. I found the system to be half way frozen up and leaking condensation off of the bottom half of the coil box. We had to add extra refrigerant on the last visit to get the suction temp up far enough to keep the system from freezing up. The issue is the plenum under the system is set half way off from where the evaporator coil is. The wall to the left of the system is half way over the plenum and the system was installed half way off of the plenum in the ground. The slab of the floor is blocking about half of the space that the air needs to love so the system is not restricted for air movement. This is basically blocking the air flow and causing the system to drop in suction pressure and freeze up. This can also be the read why the first compressor failed when we installed the new condenser. I had to remove the TXV and install a piston to keep the suction pressure from dropping and freezing up. The syste
05JUL2023 Jason Brown Arrived for 2022 install not cooling well. Spoke with Kendra about the systems performance. Our daughter has been living in the room beneath the upstairs equipment and that room has struggled with keeping up, so when we had your company replace the upstairs equipment we had them run an extra supply to her room downstairs. She has since moved out and we are finding the upstairs struggling to achieve the temperature desired. We are keeping the upstairs at 80 degrees until we are ready to use the room. Inspected air handler, and ductwork Found blower speed set to 700 CFM found supply ductwork to be an 8” 10” and 12”. Coil is clean, air temperature 56-57 at registers. Found second floor to be supplied by one 12” flexible duct. That supply splits 4 times once above the second floor. Today I Closed dampers to downstairs and upstairs landing. This is to force more air to the 12” run suppling the upstairs. I also set the blower speed to 1000 CFM. I recommend we increas
Sam J - arrived to do summer service on to dual fuel split systems, both Carriers. Greeted the customer and he showed me around the house into each piece of equipment. As we spoke, he mentioned that the downstairs condensing unit makes a loud noise during the defrost mode. Customer has washable filter, so I began pulling in cleaning filters while testing the thermostat operation. Pulled the disconnects to condensing units, then clean the coils and recorded microfarad values of capacitors in both systems. Downstairs unit has a start capacitor that is also within range. Powered up each system and recorded compressor and fan motor amperage during start up and regular operation. Attached gauges and temperature probe to calculate superheat and sub cooling. Both systems charged properly ambient conditions have my superheat and sub cooling values a little bit off. Move to the indoor systems and check the evaporator coils, which were clean then recorded blower motor amperage. Mov
I arrived for a previous customer no cool/frozen unit call. I spoke with the homeowner and found that the system starts to freeze up shortly after the system starts running. I reinspected the indoor system and found the blower motor to still be dirty and the evaporator coil to have some debris on the coil and could use a cleaning. I then inspected the outdoor system and found the system to come on and run but the system is running low on refrigerant. I tried to explain that the dirty indoor coil can hurt the system and cause it to freeze up and I recommended to clean the system January 28th 2023 when I was here last. This still need to be done. I also explained the cost on the refrigerant due to the system using R22 and the cost of all three leak searches. I gave the homeowner the worst case cost on refilling the system because it is unclear on how much refrigerant is still in the system. I tried to explain that depending on what part is leaking will depend on what the cost is to fix o