A customer called in to schedule an appointment for a heating and air conditioning installation. I provided an estimate for the customer, which included a part that was in stock at the time. However, the part will need to be ordered, and I will call the customer tomorrow to discuss the availability of the part and the installation date. The customer also requested that I add a discount of $59 to the invoice. I will add the discount to the invoice and send it to the customer for approval.
