Response from Loving Air, Inc.:
Lauren, Thank you for the 5 star review. Please let us know if you need anything else from us. Have a great day. Shane Loving
Overall Experience
Quality
Price
Convenience
Arrived to the customers home and greeted him at the door. Spoke with the customer about how the system has been performing. Performed all cleanings per membership removed washable filter and cleaned left on the front porch to dry. Customer will installed once dry. Completed today’s maintenance inspection. Found system performing within manufacturer specification and working well. Addressed Duckwork concerns with customer went over options to resolve issue. Customer declined all options today emailed all options including check sheet from today’s maintenance. Returned system to service.
Upon arrival spoke with customer and explained what we would be doing. Turned power off and pulled everything out so I could put a new gasket on the secondary. Pulled off old gasket and put new in place. Put everything back together and turned everything on. Tested system and made sure no more leak and system is working well at this time.
Upon arrival spoke with customer about system and she was happy. Turned stat on and went downstairs. Coil is clean, no leaks and drain is clear. Blower is clear. Wires all tight. Cleaned flame sensor. Adjusted gas pressures. Flue pipe is wobbly and needs new glue and reset in place. Got hits for carbon monoxide and checked with camera. Had to use second camera after first camera shut off and found cracks in heat exchanger. Took pictures and went and spoke to customer. Explained the issue and I had to shut gas off. Went outside, wires all tight. All electrical checked within specs. Motors checked within specs. Refrigerant pressures are within specs. Disconnect wires are tight. Called and got information about heat exchanger. Explained to customer the gas side will not work but the heat pump will. Customer approved repair and did not want price to replace. Collected payment and explained office would order and let her know the ETA. 12-27 Upon arrival spoke with customer. Explained wha
Upon arrival spoke with customer and she explained her issue and what she thought it was. Went to indoor unit and found burners where a little rusted and causing flame to not come all the way across. Coil is clean with no leaks. Blower is clean. Heat exchanger checked out with no leaks. Spoke with customer about burners needing to be cleaned, she had questions of why with a fairly new system would it be rusted and I explained with maintenance we check this and clean them already, we had not been there in a year so anything could have caused it. Customer approved repair with membership, cleaned burners made sure everything was tight, and re installed burners. Turned system back on and made sure it flamed all the way across. Shut system down. Hooked up gas meter and turned system back on. System came on normal, asps just end gas pressures from 13.52inches of water column to 10.08 where manufacturing calls for 10 inches. Let system run awhile, and turned system off and took of gas meter.
Upon arrival spoke with customer and he had no issues. Went to attic system, all electrical checked within specs. Unit is level, duct is tight. Coil is clean with no leaks. Looking at duct work and noticed roof is leaking water so took pictures and went and showed customer. Basement furnace coil is clear and no leaks. Wires all tight. Gas pressures are correct. Drain is clear. Found gasket for heat exchanger has failed. Outdoor units both are clean. All electrical checked within specs. Attic system pressures are within specs. Defrost is working at this time. Both disconnect wires are tight. Spoke with customer about the furnace issue. He wants to speak with his wife so I will be calling back tomorrow to see if there are any questions.
Upon arrival spoke with customer and she explained she thinks she fixed her issue. She went to move stuff out the way from in front of the indoor and found the drain safety tripped so she cleaned the drain and system has been working ever sense. Went to stat and made sure no alarms or anything. Vents have good airflow and we went to indoor. Pulled filter. Coil is clean, blower is clean and all wires are tight. Made sure drain lines are clear and working. Unit is level. Turned on heat strips just to test them and made sure they turned off. Went outside, cleaned off outdoor coil. All wires are tight. Fan and compressor amped within specs. Refrigerant levels checked within specs. Contacter and capacitor checked within specs. Disconnect wires are all tight. System is working normally at this time. Going threw the system with the customer we spoke about indoor air quality, also spoke about water heater and dryer vent cleanings. Also spoke about protecting the indoor with a surge protector
Upon arrival spoke with customer. Started with attic system. Turned stat on and went to indoor unit. It was running. Voltage was correct. Coil and blower are clean no leaks. Unit is level. Drain is clear at this time. Went outside and found breaker tripped. Found compressor is shorted to ground. Downstairs turned system on and went to indoor unit. Coil and blower are clean. All wires are tight. Unit is level. All duct work is tight. System is calling. Went outside and found system tripped off on low pressure. Found high pressure switch on outdoor unit failed and leaking. Called and got a price for repairs. System is no longer under warranty as of March 22, 2022 basement . And attic May 16, 2022. Gave the customer the options I could for them and explained we could look at options with the territory manager. She wants to speak to husband first.
Upon arrival spoke with customer. Unit not working is on the left side of the home. Went to stat and we turned system on. Went into basement, pulled doors off and found indoor coil was leaking. Also found coil was dirty. Showed customer the video and we called for a territory manager to come and verify issue. Drain line can not be cleared. Wires all tight. Indoor duct work is tight. Went outside, wires all tight. Contacter is pitted. Capacitor checked within specs. Fan and compressor amped within specs. Refrigerant levels are extremely low. Compressor Megohmed in the green. Disconnect wires are tight. Got price and availability for coil.
Upon arrival spoke with customer. Explained what I would be doing today. Went to stat and turned system on. Went downstairs, filter was dirty. Coil is dirty and leaking. Blower is dirty. Found wire loose causing blower issue. Contacter for heater kit is very pitted and failed my inspection. Went and spoke with customer, we called and have Elgin coming out tomorrow 10-11am. Went outside, coil is dirty. Inside of outdoor is dirty. Wires are tight. System has pressure, took a picture but can’t be sure about pressures due to dirty system. Compressor Megohmed green. System is working at this time but is going to fail at any minute. Tried to price up new coil but they are no longer showing that coil anymore.
Arrive to the customers home and greeted them at the front doors. Customer was unable to show me around but being I’ve been here in the fall was able to find all the equipment an thermostat locations. Completed maintenance inspection on both upper and main level systems completed checklist with all information and readings taken during the inspection. Went over options discussed during inspection customer declined at this time. Emailed checklist and estimate discussed. Returned system to service
Upon arrival spoke with customer, stat was on, went downstairs to find furnace switch was off. Turned system on and checked over system. Redid a couple things so the system is correct and running properly at this time.
Arrived at customers residence and was greeted by customer and was led to the thermostat and put thermostat into the cool mode and it is functioning normally at this time.. inspected 16 x 25 x 1 pleated filter and it is dirty at this time filter has been replaced at this time. Inspected emergency, shut off switch and his functioning properly at this time and according to manufacture specifications. Inspected 3 inch flue pipe tight and need to the furnace. All joints and fittings are primed and glued properly at this time. Inspected condensate drain. Inspected gas line into furnace and it is tight and neat and properly installed flex line is tight and neat as well. Manual gas valve is up to code at this time. Inspected blower motor and wheel. Electrical connections are tight and neat to the components, and wire nut connections are tight and neat as well.. All tape and duct work joints are tight and neat at this time and without any visible air leaks at this time.. Refrigerant lines are
Put arrive to the home. Greeted customer at the front door. Talk to customer a few minutes about how her new system has been working and about the noise issue we addressed in the early fall. Started at customers thermostats found thermostat working properly at this time. Customer has a washable style filter in the air handler in the basement. Went over importance of remembering to remove and clean on a regular basis and I confirmed evaporator coil blower wheel and housing. Was all free of any debris at this time clear the drain confirm pump operation went to the outdoor unit to complete cooling inspection and verified. Refrigerant level is within manufacturers specifications. Confirmed all components inside heat pump are in good working condition. Customer states has no questions or concerns with the equipment at this time. Went over some indoor air quality products with the customer left information in emailed estimates returned to service.
Preformed heating maintenance on both systems. Started with upper level, confirmed filters were clean and thermostat is working properly. Checked electric heat and found amp draw within manufacturer spec 41.2 Took amp draw on blower motor and found within spec 1.31 Found all high and low voltage wiring is good and tight. Found blower wheel is clean and balanced. Evaporator coil is leak free and free of any debris. Drain is clear and safeties are working properly. Checked refrigerant levels and found within manufacturer spec using heat check chart 90/350 Found contactor showing no signs of pitting or arching. Capacitor is within its recommended range. Took amp draw on the compressor and found within spec7.57 Amp draw on the condenser fan motor is within spec .73 Put system into defrost and confirmed its operation is working properly at this time. Went to lower level system confirmed thermostat is working properly and filter is clean. Pulled and cleaned flame sensor and inspected the bu
. Upon arrival spoke with the customer. She explained that she felt like the system was running too long at night time. Went to the thermostat and it was set at 73 and was 73 in the house. Set the thermostat to heat. Turned it up and went to the indoor unit. The blower is clean. The blower motor amped at 3.99. The flame sensor is working properly. The gas valve is working properly. The igniter is working properly. The flue is nice and clear. Inspected low and high voltage wiring. All wiring is good and tight. All drains are clear. The indoor coil is clean. No leaks on the coil at this time. All duct work is good and tight. The filter is clean. Went to outdoor unit. The refrigerant pressures were good. The compressor and fan motor amped good. The capacitor and contactor are working properly. Tested the outdoor sensor and it’s working properly and reading the correct temp. Let the system run for 25 minutes. It bought the temp in the house up to 76. Explained to the customer that the s