very good! on time. clean. respectful. I really appreciated the technology of the tracking so I could see when to expect the technician. It was quite a wait to get an appointment that worked for us, but it was worth the wait. Having evening or Saturday appointments may increase business. Just a thought. And of course, everyone would like things to be less expensive. I do realize this is the "going rate".
Response from X-Treme Temp Heating & Cooling, LLC:
Jennifer, Thank you for taking the time to share your positive experience with us! We are delighted to hear that our service met your expectations, and we appreciate your feedback. We understand that scheduling appointments can be challenging, and we appreciate your patience in waiting for a suitable time. Your suggestion regarding evening or Saturday appointments is duly noted. However, we would like to inform you that our evening calls during the week and weekend appointments are primarily reserved for emergency calls and urgent repairs. This ensures that we can promptly address critical issues that may arise. It's worth mentioning that we are committed to maintaining a balanced work/life ratio for our technicians. With a limited team of two technicians, they often work extended hours, exceeding 40 hours a week, to accommodate the needs of our valued customers. We prioritize their well-being and strive to provide flexibility in their schedules while addressing emergency situations promptly. We understand that cost is an important consideration, and we appreciate your understanding that our pricing reflects the industry standard. We continually aim to offer competitive rates while delivering high-quality service. Thank you again for choosing us, and we look forward to serving you in the future. If you have any further questions or concerns, please feel free to reach out.
