Andrew was very professional. Was open to answer all of my questions and provided the best solutions to fix the things I needed. Highly recommend!
very good! on time. clean. respectful. I really appreciated the technology of the tracking so I could see when to expect the technician. It was quite a wait to get an appointment that worked for us, but it was worth the wait. Having evening or Saturday appointments may increase business. Just a thought. And of course, everyone would like things to be less expensive. I do realize this is the "going rate".
Response from X-Treme Temp Heating & Cooling, LLC:
Jennifer, Thank you for taking the time to share your positive experience with us! We are delighted to hear that our service met your expectations, and we appreciate your feedback. We understand that scheduling appointments can be challenging, and we appreciate your patience in waiting for a suitable time. Your suggestion regarding evening or Saturday appointments is duly noted. However, we would like to inform you that our evening calls during the week and weekend appointments are primarily reserved for emergency calls and urgent repairs. This ensures that we can promptly address critical issues that may arise. It's worth mentioning that we are committed to maintaining a balanced work/life ratio for our technicians. With a limited team of two technicians, they often work extended hours, exceeding 40 hours a week, to accommodate the needs of our valued customers. We prioritize their well-being and strive to provide flexibility in their schedules while addressing emergency situations promptly. We understand that cost is an important consideration, and we appreciate your understanding that our pricing reflects the industry standard. We continually aim to offer competitive rates while delivering high-quality service. Thank you again for choosing us, and we look forward to serving you in the future. If you have any further questions or concerns, please feel free to reach out.
Response from X-Treme Temp Heating & Cooling, LLC:
Thank you so much for the amazing rating!
We always have gotten great service from a XTreme Heating. The technician is professional, knowledgeable and friendly.
I appreciated the email appointment reminder the day before and the email that told me the technician was on their way the day of the appointment. Andrew was courteous and professional, who was able to answer any questions I had.
Awesome service, no complaints here.
Visually inspected indoor evap coil and blower compartment Checked all electrical connections and safeties Checked volts and amps Visually inspected air filter Rinsed condenser coil Blew out drain line and poured water to ensure properly draining Tested condensate pump Checked refrigerant levels Checked capacitor Took temps Replaced condensate pump with customer supplied. Removed old condensate pump and plugged new condensate pump into the outlet at the furnace.
Upon arrival unit was on but only the inducer was running. Cycled power and the inducer turned on filled by the pilot but the main burner turned on. Upon further investigation found there was a crack on the porcelain of the flame sensor making the signal weaker. The flame sensor was not sending power to the gas valve to send gas to the burner. Jumped out the gas valve to test the operation Of it and it worked properly. Need to return and replace the flame sensor.
Performed a heating pm on an oil boiler. Brushed and vacuumed. Replaced the oil filter and nozzle. (Webster fuel pump) Started and checked the safeties. Performed a combustion test. 75% efficient System is operating properly.
Brushed and vacuumed flue pipe and heat exchanger Replaced oil filter, nozzle and strainer Checked all electrical connections and safeties Performed combustion and smoke tests 2.6%o2 60ppm co 0 smoke
Checked oil flow and transformer, both ok. Removed the nozzle and there was some carbon on the tip of the nozzle. Looked inside the chamber and noticed one of the fire bricks shifted and was near the blast tube. Moved the brick and replaced the nozzle. Started and checked the cad cell, it was reading 1700 ohms, replaced the cad cell eye and adjusted it to 550 ohms. The primary control is seeing the flame correctly.
Brushed and vacuumed flue pipe and heat exchanger Replaced oil filter, nozzle and strainer Checked all electrical connections and safeties Performed combustion and smoke tests 6.2%o2 30ppm co 0 smoke When arriving noticed the autofeed was valved off and the system was slightly low on pressure. Opened valve and added pressure until unit was at 15 psi. Noticed that the backflow preventer started dripping. Customer replaced the autofeed in the past and will be replacing the backflow preventer to stop the dripping.
Upon arrival customer explained the gutter over the porch had fallen the other week causing heavier rains on the condenser. The customer previously saw ice on the fan blades and turned the condenser off to not damage anything. Removed the fan motor and bladed and inspected for damage. Did not see any damage. Spun the fan blades and nothings was hitting and the balance was good. Nothing inside of the condenser was damaged. Started and tested the unit. Return air was 68 and the supply air was 95 when not on emergency heat. Unit is working properly
Brushed and vacuumed flue pipe and heat exchanger Replaced oil filter, nozzle and strainer Checked all electrical connections and safeties Performed combustion and smoke tests 3.9%o2 70ppm co 0 smoke When performing the maintenance we found the pressure relief was dripping. Pressure was at 20 which would not cause it to drip. Drained pressure from the boiler and removed the old pressure relief. Installed new pressure relief and filled the system back up with water. Purged all air from all zones and started the boiler had hot water coming back on all returns. Bled small amount of air from the baseboards. Unit is working properly. Poured in a bottle of sludge additive due to the customer running low on oil the other day.
Brushed and vacuumed flue pipe and heat exchanger Replaced oil filter, nozzle and strainer Checked all electrical connections and safeties Performed combustion and smoke tests 4.4%o2 45ppm co 0 smoke
Brushed and vacuumed flue pipe and heat exchanger Replaced oil filter, nozzle and strainer Checked all electrical connections and safeties Performed combustion and smoke tests 4.6%o2 26ppm co 0 smoke
Drained the boiler pressure. Removed and cleaned the cold water inlet filter and the drain plug strainer. Removed and cleaned the air intake filter. Checked all wiring connections and safeties. Inspected and cleaned the burner, blower compartments and surrounding area. Filled system back up with water and found that the installer never put in an autofeed to manually add water to the heating system. Had to hook up a hose from the inlet water for the domestic water to the heating loop to add pressure and bleed air out of the system. Checked gas pressures and performed combustion test. 4.3%o2 30ppm co Need to have installer come back and rotate/replace a fitting so the drain valve behind the gas line can be accessed. Also need to install an autofeed so water can be manually added to the system.
Brushed and vacuumed burner tubes Inspected and vacuumed burner, blower compartments and surrounding area Checked electrical connections and safeties Checked gas pressure Performed combustion test 11%o2 10ppm co Inlet pressure- 7.813 in.w.c. Manifold pressure- 1.595 in.w.c.
Installed a 15KW electric heating element inside the air handler. Checked the settings in the thermostat. Started and tested in Heat Pump mode and in Emergency Heat. System is working properly.
Performed a heating pm on 2-oil boilers. Brushed and vacuumed. Replaced the oil filter, nozzle and strainer. Started and checked the safeties. Performed a combustion test. Both Systems is operating properly.
Brushed and vacuumed flu pipe and heat exchanger Replaced oil filter, nozzle, and strainer Checked all electrical connections and safeties Preformed combustion and smoke tests 5.2%o2 40ppm co 0 smoke