While 90% of techs we work with at NW Fire have been exceptional (Brandon, Jessie, Ira to name a few)......, this past experience in the customer service (tech) area was definitely in the 10% of not so great. Service good, however the tech Jeff definitely isn't someone we'd like to encounter in the future. However there were 3 techs and the 2nd and 3rd in command techs were very pleasant as well.
