Marlon arrived on site and promptly identified the problem. then made sure to explained the issue showing the issue in detail. He explained potential out comes and needs.
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Marlon is an elite technician for NW Fire Systems. He is very knowledgeable and thoughtful. You have every confidence that he knows what he is doing and will take good care of you and your company. AND - he is a fantastic human. He is kind and respectful. Thanks for making these repairs easy Marlon.
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Thank you for sending Marlon to our service emergency. He made a super first impression with a calm demeanor and a huge smile. He knew I was waiting for him and I knew he would be able to help me. He spent time with our in-house maintenance technician and worked through our mitigation and in the most thoughtful way possible explained to me what happened. He recommended a few fixes which we will schedule in the future. Marlon talked about his team and coworkers with respect and gratitude. And we talked about where to get really good tacos. This has turned into a wonderful business relationship. Having someone like Marlon represent your company takes you to the highest tier of professionalism and customer care. Thank you!
Response from Northwest Fire Systems:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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They did a very fantastic job as professionals and at the same time explained in a specific way how their equipment is working.
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Thank you Marc for stopping by to say hello! We appreciate your service.
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Response from Northwest Fire Systems:
We are pleased to know your experience with us was a good one!
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She is the best and so helpful,
Response from Northwest Fire Systems:
Thanks for sharing your review with us and the community.
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Replaced heat detectors in bathrooms. Replaced pull station on second floor rear exit. Pulled program from the panel and added devices back into the program. System online and normal upon departure.
Fire extinguisher inspection: Recharged and certified multiple fire extinguishers for a manufacturing facility. Provided on-site training to staff on proper usage and maintenance.
