I would like to have one person in charge of testing going forward and Ryan has Excellent Customer Service and going forward I would like to request Ryan in charge of our account!
Crew was on time, completed their job in a timely manner, and were very professional whilst doing so.
Brian is awesome! I’ve worked with him many times over the years and he is consistently awesome! Today he figured out an ongoing issue and took the time to explain his findings and how he resolved it.
Response from Northwest Fire Systems:
Thank you so much for this 5-star review.
In my opinion NW Fire Systems are in a league of there own.
Service was fast and servicing department was very responsive. Cost was higher than typical. Tech did not get signature needed on work order (required for payment processing), but contacted me to explain what was done and was very detailed in explanation.
We had an open circuit trouble activation on our FAP that would not clear after panel reset. Brian worked his magic and made the trouble activation a moment in history.
Thomas was friendly and professional.
Brian is awesome. Whenever he comes to one of my buildings, I never need to tell him more than what’s happening. He takes care of everything, he cleans up, and then calls at the end to let me know that he’s gotten everything done to make sure that I’ve got no questions.
Deficiency Repairs 5 year ipe fdc and gauges 5 dry 1 wet
Deficiency Repairs Sprinkler Repair 5 year inspection is due. Internal pipe exam of (1) wet & (5) dry sprinkler systems. Backflush of Fire Department connection - Check valve is located at riser and difficult to access. Replacement of (17) water & (6) air gauges. Wet SPK-1 Garage P-2: Painted sprinkler heads: (3) in Room 585 living area. (1) in Room 566 living area. ***Numerous rooms have taped sprinkler heads from the fourth and fifth floor remodeling. This can be addressed by onsite maintenance. (5) Dry sprinkler systems are due for 3 year full trip. **Return trip will be needed to drain all low point drains. ***To be completed in Spring.
Performed annual inspection of equipment, including fire alarm, sprinkler, standpipe, fire extinguisher, and backflow. All equipment is in proper working order at this time, no repairs or replacements are needed.
Annual Fire Alarm and Sprinkler Inspection; Annual FM200
Confirmed both phone lines now work, confirmed signals monitoring station, reset dialer and cleared panel to normal.
Phone line trouble