Cody was fantastic with his phone check in on estimated departure and arrival times. He dealt with clearing the panel troubles and bringing the panel back online promptly upon arrival. Was a pleasure to work with that evening.
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Friendly, efficient, and excellent customer service! Thank you!
Response from Northwest Fire Systems:
Thank you so much for taking the time to leave us a 5-star review!
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Thomas and his team are excellent. They are skilled and easy to communicate. They gave me more confidence in the company.
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The crew has the expertise and knows what to do. It is easy to communicate.
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I would like to have one person in charge of testing going forward and Ryan has Excellent Customer Service and going forward I would like to request Ryan in charge of our account!
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Crew was on time, completed their job in a timely manner, and were very professional whilst doing so.
Response from Northwest Fire Systems:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback.
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Brian is awesome! I’ve worked with him many times over the years and he is consistently awesome! Today he figured out an ongoing issue and took the time to explain his findings and how he resolved it.
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Excellent
Response from Northwest Fire Systems:
Thank you so much for this 5-star review.
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In my opinion NW Fire Systems are in a league of there own.
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(2) Troubles on panel upon arrival. Rm 229 Sounder base Fault, found that detector has power but connection behind device was slightly loose corrected and made sure device was seated properly. Trouble cleared. The 2nd trouble is coming from the third floor speakers suspect the issue is in one of the ADA RMs recommend return trip with notices given to all of the 3rd floor.
Open on NAC 2 trouble coming from low batteries on Power supply 2 next to FACP. Did not have any new 12v8ah used charged but dated batteries to temporarily clear trouble. Will need return trip to replace (2)12v8ah.
I completed maintenance on the ADT Pulse security system and the First Alert SA320CN dual-sensor smoke and fire alarm. This included recalibrating motion detectors, testing smoke sensors for sensitivity, replacing outdated batteries, and ensuring perfect integration between the two systems for optimal response. I also verified wireless signal strength and updated software for both systems to enhance security measures.
Just wrapped up a comprehensive fire protection system installation in Bellevue, WA's new construction. Planned sprinklers, alarms, and extinguishers made to fit the facility and guarantee safety. Our attention to detail prioritizes the prevention of property loss and maximizes safety for occupants. Your safety is our utmost priority.
Completed a comprehensive inspection of fire extinguishers in a manufacturing facility, verifying pressure levels, seals, and proper signage to guarantee compliance with safety regulations.
Addressed a malfunctioning fire extinguisher at a warehouse facility, promptly conducting repairs to replace a damaged pressure gauge and recharge the unit, ensuring it remains fully operational and ready for use in case of a fire emergency.
Annual Fire Alarm, Sprinkler, Fire Pump, Backflow and Fire Extinguisher Inspection
