Jeff was prompt and went that extra mile to make sure we were taken care of!
Response from Northwest Fire Systems:
We are so glad to hear that you had a good experience.
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Awesome customer service, very efficient, friendly, and professional!!
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Professional, personable, competent.
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Delano always does an excellent job and has great building familiarity.
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I worked with this company for five years and I have very positive feedback. Great customer service! They are always on time. They are very responsive.
Response from Northwest Fire Systems:
Thank you so much for your kind words. We appreciate the amazing review!
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There were some issues but they were on the hotels side no reflection on NW fire's service. We will need to reschedule.
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As always NW Fire provided prompt, professional, and excellent services.
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Marlin did a great job in replacing one of our fire sprinkler heads. He communicated well throughout the whole process from the beginning to the end. Thank you again!
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Marlon was running behind schedule and called to let me know he was on his way which i greatly appreciated. He got right to work, and finished the job as quickly as possible
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Zeke, got here early, and got everything set up to turn the water. He completed the repairs in minimal time, to minimize the impact on our Guests.
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Upon arrival configuration error showing on panel. Updated the firmware on Node 4, Node 5 and Node 1. Trouble cleared, remaining troubles are coming from the beam detectors. Likely dirty lens or reflectors. Updated the customer and let them know about the beam detectors.
Replaced smoke detector inside L1 main shop with customer stock. Trouble cleared, system is online and normal.
Quarterly Fire Alarm and Quarterly Sprinkler
Relocated (1) wall mount horn strobe to a ceiling mount horn strobe. System is online and normal.
Ran wiring and mounted junction boxes. Installed smoke detector in oak room. System back online in normal condition.
